chris10398
Dormant Account
- Joined
- Jan 9, 2019
- Location
- United kingdom
Hi all,
so so after submitting video evidence to redbet and pictures of me playing (while being on the phone to the CS agent ) they couldn’t find an issue internally (no account activity tracking of this period of play) and approached the operator and the operators response was “it appears and seems like the player was playing on freeplay mode”
redbet then forwarded this this response to me and said the case is now closed from their side and won’t discuss it anymore.
So after submitting videos of my balance changing whilst logging in and out of the game and also starting from a low balance and working my way up to a good balance over 3 hours AND also confirming with their agent that there is no freeplay mode on dognuts at redbet whilst looking around and not finding a freeplay option myself they refuse to budge as the operator said I “seemed “ like I was playing on freeplay mode , I assume redbet didn’t bother to tell the operator that they don’t have a freeplay mode... any advice please?
so so after submitting video evidence to redbet and pictures of me playing (while being on the phone to the CS agent ) they couldn’t find an issue internally (no account activity tracking of this period of play) and approached the operator and the operators response was “it appears and seems like the player was playing on freeplay mode”
redbet then forwarded this this response to me and said the case is now closed from their side and won’t discuss it anymore.
So after submitting videos of my balance changing whilst logging in and out of the game and also starting from a low balance and working my way up to a good balance over 3 hours AND also confirming with their agent that there is no freeplay mode on dognuts at redbet whilst looking around and not finding a freeplay option myself they refuse to budge as the operator said I “seemed “ like I was playing on freeplay mode , I assume redbet didn’t bother to tell the operator that they don’t have a freeplay mode... any advice please?