I think one thing is that never play table games with welcome bonus eventhough it might be that real and bonus cash is separate. Smart move would have been to cancell that bonus and then switch to table games. And why didnt you remove that bonus if you had that balance and wager was still 0%
I'd suspect if the breach of rules hold, you wont see your balance either as it'd be deemed winnings, you having likely wagered your depositSo they are for now standing with their max bet rules even if I have never dipped into the bonus. I will not get my winnings back.
I still have 160 euro in my account which is blocked still. I will get feedback on this matter in 10 days.
I can't get an answer why my account remains blocked with my deposits for so long. Either they reopen it or pay out the money I'm still owned?
What a shit show.
I'd suspect if the breach of rules hold, you wont see your balance either as it'd be deemed winnings, you having likely wagered your deposit
if youve gotten your deposit back (or do), honestly, I'd take it as a win (no harm/no foul, no loss) and stick to straight up deps or keep to bet levels in terms.I still don't undrestand how I breached any rules. Played slots for hours on low bets, saw wagering was still 0% which by definition means that it's a parashute bonus. Only then went I on to play black jack on higher stakes with real balance only. I'm still thinking how they can enforce rules on real balance when it's litterarely in not one single way bound to the bonus. If the wagering started right away I would never ever have made a bet above 5 euro, most definitely not play black jack.
So if they are now also going to take my deposits.. well.. the really did me good.
Great news!.. how Come they had a change of heart may I ask?UPDATE: Jonnyjackpot and I have come to an agreement. They will be paying me the full amount of my winnings! The matter is resolved and Jonnyjackpot will reopen my account and pay out all the winnings confiscated.
This came unexpected but I am very glad that the matter has been resolved. The casino does stand by it terms. No bets over 5 euro when bonus is accepted, it doesn't matter if you have dipped into the bonus or not (this was their answer). However as matter of good will and fair play to all players they will return my confiscated winnings to my account where I am free to wager or cash out the amount. It doesn't come with any wager requirements (the resturned winnings that is).
Great news!.. how Come they had a change of heart may I ask?
I too had issues with this casino, problems with games, they took my deposit as well so I guess you are fortunate you got something back. I wouldn't deposit another dime there though...I played legacy of Egypt, twin spin, tumble dwarf and danger high voltage. All contribute to wagering.
Jonnyjackpot is basically enforcing illegals rules.
I never touched the bonus, progress bar was 0% whole time and I could cash out without problems where the 80 euro bonus funds automatically got forfeited.
I just don't know what to do here. You can't enforce bonus rules on real balance wager. If you do enforce bonus rules you have to play with bonus, meaning the wagering of bonus funds (progress) should start right away. What they are doing here is just criminal in my opinion. They gave me the run-around with verification eventually told me that I had to wait till Monday before my withdrawal gets processed and bombard me with shitty news about my withdrawal on a Saturday.
Honestly they have ruined my weekend. If all of this wasn't enough they even unlawfully banned me with 160 euro in my account. I have send them an email and was told that the matter has escalated to the relevant departement. I have heard this sentence so many times. They have treated me like absolute garbage especially when I opened up in a vulnerable moment about my Lyme disease on live chat. They used this as an excuses to ban my account for video years across the whole network. I mean.. wtf.
It wasn’t Johnny jackpot lovely it was captain spins the sister site imThey will pay up Luckyscouser, never had an issue there.
It's only if you pull them up, as I did about reopening accounts I had closed without me asking, they decided to 'self exclude' me across all brands for the maximum time of 5 years - it wasn't self exclusion at all, there was no 'self' involved but in retaliation for questioning their RG.
I made a withdrawal through captain spins on my first deposit and not been bonus banned and also used a bonus twice since and nothing. I quite like the group, over £2500 of withdrawals and not even verified.It wasn’t Johnny jackpot lovely it was captain spins the sister site im
Signed up to them but never withdrawn. Oh wow not good on the plus there’s plenty of other reputable sites to enjoy