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Help with Grand bay

Discussion in 'Online Casino and Poker Complaints - old section' started by jonevegas, Mar 29, 2005.

    Mar 29, 2005
  1. jonevegas

    jonevegas Dormant account

    Occupation:
    Compulsive Gambler
    Location:
    Gods Country Canada
    Has anybody had any problems with Grand Bay, I use to play quite a bit there and went away from them for a couple of years, I have recently gone back, I played last week and cashed out $1000.00 on Thurs. I have not gotten any notification from accounting, I have emailed 4 times and had only one automated response with no answers from them, I have called about 10 times and only got through on Sat,, cust service told me accounting would get in touch with me first thing Mon am but I have recieved nothing, I have emailed 2 more times today and it has been 8 hours with no response. Live chat is hardly ever available and when it is it takes forever.I am not impatient but dont feel very comfortable when I cant get ahold of anybody, they use to be so good with. What is up with Grand Bay???
     
  2. Mar 29, 2005
  3. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    hi jonevegas
    i play grand bay a lot of times, and my money hits my neteller account very quickly. it might be because of the easter holidays, you are not getting a response, but i just recieved my winnings off them today, so really i cant say why you are getting treated this way. is their any bonuses involved?
     
  4. Mar 29, 2005
  5. jonevegas

    jonevegas Dormant account

    Occupation:
    Compulsive Gambler
    Location:
    Gods Country Canada
    No, just the wheel of fortune spin, but I played through th $25 about 400 times so there is no issue with that. I have never had a problem with them like this before, I hope it is just because of Easter.
     
  6. Mar 29, 2005
  7. chalupa

    chalupa Experienced Member

    Occupation:
    Loaf
    Location:
    USA
    Asuming you're talking about You must register/login in order to see the link....

    I've had quite a few deposits and withdrawals with them recently, no problems, usually only 2 days from withdrawal request to show up in Neteller.
     
  8. Mar 29, 2005
  9. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    AFAIK Casino Grand Bay don't have live chat service. :confused:
     
  10. Mar 29, 2005
  11. jonevegas

    jonevegas Dormant account

    Occupation:
    Compulsive Gambler
    Location:
    Gods Country Canada
    They actually do have live chat if you go to the banking section. They did send me an email back saying they have sent me a cheque, thats great but considering they said on Saturday that accounting would send me an email on my withdrawl preferences and I got nothing. It has been 2 years since I have made a withdrawl here and this has not been a great experience from a casino I hold in high regard. :what:
     
  12. Mar 29, 2005
  13. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Hi Jonesvegas, just out of curiousity, had you wanted your cashout by some other method besides cheque? Only asking cause I have cashed out with this group tons of times, and only one time was there any real delay, and that was due to an incorrect Payspark number. The only thing I can think of that would delay their email support is that it is Grand Bay's 4th bday, and I know they are backlogged with emails and promos. No excuse I know, I called a couple of times on the weekend, and even then I had a terrible time getting through on the phone.
     
  14. Mar 30, 2005
  15. jonevegas

    jonevegas Dormant account

    Occupation:
    Compulsive Gambler
    Location:
    Gods Country Canada
    Pina, I have since resolved the issue and yes they did send a cheque. I was never concerned about getting paid from them I was more concerned about the total lack of communication and the ignored emails. The casino has basically blamed the holidays as well as their 4th bday promo which I can accept. I have also since had them change my withdrawl preference. Thanks
    all who have answered.
     
  16. Mar 30, 2005
  17. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Glad to hear it Jones...
     

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