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Help With BODOG

Discussion in 'Online Casino and Poker Complaints - old section' started by bearbear, Jul 25, 2005.

    Jul 25, 2005
  1. bearbear

    bearbear Dormant account

    Occupation:
    --
    Location:
    tallahassee
    Hello all, Im a new member here and am hoping for a little guidance. After you read what has transpired with my account, you may come to the conclusion that I am lying and simply want to rescind or backcharge my deposits, I am asking you to give me the benefit of doubt. I will just post my email sent to Bodog as it clearly describes what has transpired. Bryan, I know you have a working relationship with Bodog and hopefully you can be of some assistance for me here is the email and then their reply, and lastly my reply. Thanks in advance for any guidance anyone can give. Here goes my initial email sent to Bodog

    > I am writing you this letter to inform you of a series problem with my
    > account xxxxxx. Apparantley while out of town for the past week or
    > so my brother has done some malicious things with my account. He
    > will no longer take my calls so I dont know the extent of
    > everything yet, but here is what I know so far. He used my account
    > to make deposits using my checking account to the tune of almost
    > $2000.00. Although I think we are both in agreement that he should
    > not have done this, I am extremely disappointed that there are no
    > steps taken whatsoever to verify the identity of someone making
    > such deposits. He told me all he had to do is log into my account,
    > type in my checking information, and poof there was money.
    > Protecting my account should be paramount to Bodog, and although I
    > understand it is up to me to keep my bodog account # and password a
    > secret, I dont see what would be so hard prior to accepting
    > deposits from my checking account to make it mandatory to fax a
    > copy of my drivers license and a copy of a check so you could
    > ascertain it is in fact me making the deposits and so you could
    > verify the signature with the one on my drivers license. Then you
    > could avoid such situations. I would of never dreamed my brother
    > would do somthing like this to me, otherwise I would have been a
    > little more cautious when he was around me when logging into my
    > account so he would not know my information. I would never
    > consider giving a casino my checking account information as I never
    > gamble with more than I could afford to lose. I have called my
    > bank and they have put a hold on my account until I can sort all
    > this out. This is a real unfortunate situation, Bodog is actually
    > the one place online I feel comfortable playing and I would like to
    > continue our relationship. He doesnt have the money to pay for
    > this, nor do I. This is just a small part of it, my brother hasnt
    > answered his phone in the past 24 hours, he mentioned suicide when
    > I blew up at him, its just real unfortunate. What am I going to
    > say to my mother if he actually does something to hurt himself. As
    > per my bank, middleton financial is the name of the company that
    > processed these transactions. I will be sending them as well as my
    > bank a certified letter on what has transpired and will be
    > contesting these charges as I feel that there were no steps taken
    > on your part to avoid such an unfortunate mishap. I trust you will
    > be in my corner with this so I can resolve it quickly and focus on
    > the more important things in life like getting my brother some help
    > before he does something to hurt himself. I would like to know if
    > there is anything you need from me to put this situation to bed.
    > Thanks in advance for your cooperation.
    >
    THEIR RESPONSE

    Your bodog account security is YOUR responsibility, should you give
    someone your account number and password, YOU are the one responsible
    for ALL activity that goes on within your account, as its stated within
    our player agreement:

    "a Player accepts all responsibility for any wager placed from Player's
    confidential account whether placed by Player or not, provided the
    correct Account Number and Password are received by Bodog.
    Specifically, the Player accepts all responsibility for any
    transactions placed on their Account by anyone else that received the
    confidential login information from the Player, whether voluntarily or
    otherwise."

    Why would we request that a client to fax in photo ID and a void
    check to register their banking information within their own bodog
    account, after they have all ready verified that they are the account
    holder by logging in with their account number and password ?

    We have hundreds of bank accounts registered every day, all day to
    new and existing bodog accounts. We receive a steady stream of Faxes
    from clients who are required to submit documentation on their credit
    cards prior to payouts, along with clients who have been requested to
    fax additional documentation, by our security department.

    In no way are we going to inconvenience every new and all ready
    existing client by forcing them to fax in photo ID and a Void check
    prior to registering their banking information. This would drastically
    increase our workload, causing delays in payouts for clients who need
    documentation verified, and would Deter clients from registering their
    bank accounts with us.

    Had you kept your bodog account information confidential we would not
    be having this discussion, but unfortunately this was not the case, and
    you have now put us in a difficult situation. We are going to have to
    temporarily disable your bodog account until we receive the status of
    all your pending online check deposits. Should any of these deposits be
    rejected, if you fail to make good on these transactions your account
    will be forwarded to our collections department, and your bodog account
    would be permanently closed until the balance has been paid.

    The simple fact of the matter is that in NO way can bodog be held
    liable for the events that transpired within your account.


    If you have any further questions, please contact us at 1-888-263-0000.

    Best Regards,

    Bodog Security Department
    This email is not visible to you.
    1-888-263-0000

    MY RESPONSE TO THIS
    You know thats amazing your take on this. All you casinos are so quick to
    take deposits in any form or fashion, and then handle the few problems that
    come up as they arise, but when it comes to payouts, then you required all
    kinds of documentation. As far as my account security, I certainly didnt
    volunteer my information to my brother, and if your software didnt
    automatically put in my account # he may have only had my password and not
    my account #. Furthermore, if it was such an inconvience to your customers
    to request documentation why do you require it only when you have to come
    out of pocket on payouts. I really expected a little more from the biggest
    name in the industry, your making it seem like I have complete disregard for
    my account # and password and like I wanted this to happen. Like I pass my
    account # and password out on business cards or something. I really
    expected a little more, maybe you think Im lying or something who knows but
    I really thought you would give a little guidance and help me through this
    unfortunate situation instead of replying threating that if I dont pay up
    you will close my accounts and pass it on to your collections dept. We are
    going to get this resolved, but your tone to me certainly doesnt make me
    want to deposit another red cent with Bodog. I will be seeking the advice
    of Bryan at Casinomeisters and anyone else I need. In addition Im sure
    other players will be curious how you responded to my request for help in
    these trying times. Im sure everyone that belongs to bodog will be a bit
    disappointed in your tone.

    Maybe I am not looking at this from the right angle, I can certainly see their point that no one should have my account information, but their sentiments on it are well its your account, not our problem your responsible. If I had money in my account and my brother went in and blew my money, I probably wouldnt have said a word and changed all my log in details, but for them to accept deposits from my checking account without no authorization in writing just blows my mind. What if my brother spent my whole life savings, I would be ruined and their response is it would inconvience our players if we took such precautions. That just amazes me, they certainly require authorizations when they have to come out of pocket on a payout. Anyway any advice is greatly appreciated.
     
  2. Jul 25, 2005
  3. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    If it was online, you should have been able to turn off all options for auto filling entries if you had fear of this. You got screwed by your brother, not bodog. Take your frustrations/anger/court proceedings there.
     
  4. Jul 25, 2005
  5. bearbear

    bearbear Dormant account

    Occupation:
    --
    Location:
    tallahassee
    I agree

    I can understand that completely, if my brother had not done this there would be no problems, nevertheless, if it was your account and someone somehow got your details and one of your checks, I would like to think that you would somewhat feel the same as I do on their security measures when it comes to bank accounts. If they went into your account and had your checking account info and drained your account, whether you knew who it was or not, and then Bodog told you well your responsible for your account details regardless of how or why, you are just going to have to eat all the fraudulent transactions that were done you may have different sentiments about all this. Also I am not stating that Bodog screwed me, my brother created this whole mess, its how they are responding to this situation that I am so taken back. Remember all casinos, well every business for that matter has problems, its how they handle such problems that really show the true colors of a business. I do appreciate your take though.

    Thanks
     
    Last edited: Jul 25, 2005
  6. Jul 25, 2005
  7. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill
    When I made a deposit via Instant Check at Bodog, I was intially restricted to a $500 deposit until that transaction clears. It is unclear to me why Bodog would allow you to make a $2,000 first time Instant Check transaction.

    Regardless ... what do you want Bodog to do? Eat the $2,000? What if your brother had ran that $2,000 up to 10K? Would you have called Bodog and told them that your brother used your account without authorization and therefore they should void the winnings?

    Bodog isn't at fault here.
     
  8. Jul 25, 2005
  9. bearbear

    bearbear Dormant account

    Occupation:
    --
    Location:
    tallahassee
    Good Point

    I too would love to know how he was able to purchase $2000 using my checking account. Believe it or not had my brother cashed out from bodog from these deposits, I would have returned the money or cancelled the payout and notified them on exactly what had occured and to disable this deposit method. Not everyone that gambles online is a crook. I have found in my life you get far more back by simply doing the right thing. Its a code I have tried to live by my whole life, and I am always trying to become a better person. Thanks for the feedback
     
  10. Jul 25, 2005
  11. slotchik

    slotchik Dormant account

    Occupation:
    Marketing
    Location:
    USA
    if the sportsbook is not in the USA, I dont think they can sue you in court if you "chargeback" the ACH deposits....Can they?
     
  12. Jul 25, 2005
  13. bearbear

    bearbear Dormant account

    Occupation:
    --
    Location:
    tallahassee
    ?

    Im not sure, I dont even want it to come to that, I just want to resolve it and move forward. I do feel that had my brother not done this it would not be an issue, however I do feel like Bodog, as well as other casinos should take steps not just when people request a payout, but when they first deposit. I do all my deposits via western union specifacally to avoid situations like this. Why is it when you request a payout all the sudden security becomes such a high priority and you need to fax this and that. If it were really paramount to them they would require it initially. I know with all the avid bettors out there it would be a bit of a hassle, but when something like this happens to you I believe it would change someones take on this whole situation. I dont know if I was hoping for some kind of concession on bodogs part. Its gonna bust me, I will probably have to take a title loan out on my truck or something but for them, they are not the least bit emphatic towards me. Its just a real drag how this is playing out, I did expect more from the biggest book out there. I really thought they were great until this.
     
  14. Jul 25, 2005
  15. paul02085

    paul02085 Dormant account

    Occupation:
    Mgmt
    Location:
    USA
    I feel for you man, but this is not Bodog's fault. If they do this for you, what happens the next 100 times some dishonest person says it happened to them too? Give em the money back? It cant happen. They would be nailed by every ripoff artist on the internet.

    I believe what you are saying. I dont think u are trying to con them, but they would be opening themselves up to all sorts of con men if they refund your money.

    A terrible hard example of what can happen if someone gets hold of a password. I hope you can work this out with your brother for your family's sake.
     
  16. Jul 25, 2005
  17. samchopra

    samchopra Dormant account

    Occupation:
    student
    Location:
    San Diego
    bodog

    this is unfortunate
    i too have an account with bodog via my checking account
    and there is an inherent risk when signing up online as your case shows
    sorry, but bodog is not at fault though i feel for your situation
    p.s. to anyone out there, what is a chargeback?
     
  18. Jul 25, 2005
  19. funeralparty

    funeralparty Dormant account

    Location:
    Houston
    I agree, this is a tough situation. However, it is my understanding that when you purchase via online check with Bodog....you have to provide your account # and routing # and your bank account # for each purchase you make. Or am I wrong? If thats the case, then your brother knew all of these numbers??.....
     
  20. Jul 25, 2005
  21. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    Unfortunately if you're asking me, I'd be calling BODOG and asking them to come to a compromise with you. I know it hurts a lot to see such a thing happen but the thing still remains that you could not ask BODOG to just forgo the $2000 that your brother ran up.

    Let me put it in another situation for you... If your brother did not only get a hold of your Check but your Checkcard, walks up to a bank ATM machine and takes CASH out and put it in his pocket and you later found out about it. Do you think that the bank is at fault and do you think that the bank would actually pay you back for it happening? The same situation applies for BODOG.

    You're being really unfair and you're not trying to help the situation by just putting the entire blame on BODOG. I'm sorry but since it's your checking account and it's your brother who did this, well... the best thing I'd say is to "teach him a lesson" and get it over with by reporting it to the COPS. Trust me, BODOG would contest your claims and you'd most probably lose in the end if there's no Police report made or something like that. Your account confidentiality is your own responsibility.

    If nothing legal is put into writing, it's your word against them and they have no way of getting your A/C number if it was not done by yourself (or someone you know).

    Think about it... 1st thing I'd advice is call BODOG up and see what compromise they could come to. If it's agreeable with you and them, then proceed with it, if not then I'm sorry, it's still your fault that it happened.
     
  22. Jul 25, 2005
  23. bearbear

    bearbear Dormant account

    Occupation:
    --
    Location:
    tallahassee
    I appreciate your reply. So what your saying is because it was my brother that changes everything. Not as per the casino, they say you are responsible for your account details--period. I want everyone to ask themselves this, lets say you have many casino accounts and you cant remember all your passwords so you have to write them down in a journal, diary, ect. If you kept that journal in your purse and lost your purse or someone stole your purse out of your car at night. Now that person goes into all your casino accounts and deposits with your cc or checking account, lets say $2000 out of your checking just like me. Are you really just gonna take it up the ass and accept it when they tell you too bad, its your account, your responsible for all the transactions period. Shame on you for letting someone steal your purse. How could you be so careless. Imagine that situation really happened to you. How would you be handling it right now. I dont think you would just accept from Bodog what they are asking me to accept. It doesnt seem at least by the emails that I have recieved from them that they are willing in any way to compromise with me in any way. Instead they have already threatened me. They havent even said Im sorry this happened to you. By the way I in know way think I am being unfair with bodog, I have already said I accept a lot of the responsibility. But dont you think its strange that they get serious about security only when it comes to giving you a payout. They take all our money no questions asked, they know they will have chargebacks but its just a numbers game to them. Its a very simple concept, they dont require these authorization forms prior to depositing because it hurts their bottom line. They dont give a crap about our security. If they did they simply would require a faxback authorization form prior to any cc or checking deposit. Anyone who thinks differently is simply niave. Thanks for all the responses everyone. This is just a bump in the road, one of lifes curve balls that is thrown at you, but when it happens to you believe me, you will feel that Bodog and all other casinos should make it mandatory to get written authorization on such deposits, ESPECIALLY with a checking account. If nothing else on your checking account, many people keep thousands in there, someone could absolutely ruin you.
     
  24. Jul 25, 2005
  25. bearbear

    bearbear Dormant account

    Occupation:
    --
    Location:
    tallahassee
    Funeral Party

    I dont know if you have to enter all the checking account information everytime, I have never deposited using this method. I have found out that my brother knows all my passwords to my emails, bank accounts, ect...I cant remember all of them so I keep them in what I thought was a safe place. If I ever dreamed of my brother doing something like this I would have taken necessary precautions to protect myself. I probably wouldnt be so upset if I had deposited using this online check before and it kept all my information, and someone obtained my information and made more deposits. But thats not the case, lets forget it was my brother, they allowed someone to dip into my checking account with no resistance whatsoever. In short, I just feel with something as serious as a checking account there should be a little more precautions taken to make sure the person using this checking account # is who they say they are. A checking account is where people keep their life savings, and I dont think its unfair to expect a casino to have written authorization on something as serious as a checking account.
     
  26. Jul 25, 2005
  27. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill

    Your argument might hold some water if Bodog required identification for cashouts. However ... Bodog requires no such ID for either deposits or payouts. They expect the account owner to show some responsibility in maintaining control over their account information.

    This situation is entirely your fault. 0% of the blame lies with Bodog. Take full (NOT SOME) responsiblity for this situation and take some proactive steps to ensure the security of all your online accounts in the future. Bodog handled this situation the ONLY way they could. They are one of the most reputable books out there. Your repeated jabs at them in this thread are extremely weak.
     
    1 person likes this.
  28. Jul 25, 2005
  29. bearbear

    bearbear Dormant account

    Occupation:
    --
    Location:
    tallahassee
    Please

    I wouldnt know as I have never made a cashout from Bodog. They require a faxback form with credit cards prior to depositing, why not checking accounts. For crying out loud people keep their life savings in their bank accounts. If you think its unreasonable to expect a casino to take a precautions when dealing with peoples life savings then I can only hope you never go through something like this. As far as my repeated stabs at bodog are weak, well guess what, thats because Im not taking stabs at them. They are the biggest and most reputable out there, Im just dissappointed at their security measures when it comes to peoples life savings. I did not say they are thieves or take other stabs at them, this whole time my problem has been my checking account was dipped into with no resistance whatsoever, thats my problem so If you want to take things out of context and start saying my arguement doesnt hold water, so be it. Let it happen to you and see if you wouldnt have wished that they had more resistance when it comes to checking account deposits. Nothing is required but my account # and routing number and they are in my checking account, no idenity check, no signature verification , nada. If Im unreasonable for wanting a casino or book to take a few extra steps to protect me, then somethings wrong with me. Man when it comes to peoples life savings we are talking about serious shit, not some $500 credit card. Furthermore, I have said repeatedly in this thread that most of the fault lies with me and of course my brother for creating this mess, but for the 20th time I dont think its unfair for casinos to go the extra step expeciallly when dealing with peoples life savings to make certain the transactions on the up and up. Does anyone agree with me that when dealing with peoples checking accounts, there should be a few extra measures taken. Next time you write a check bpb I hope the clerk doesnt write the account # and routing # down and use it online. Then when you start looking for advice your told shame on you for allowing someone to steal your checking account #.
     
  30. Jul 25, 2005
  31. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    Here's something that I seriously need to say again.

    It's not BODOG's fault for accepting Online Checks. I'm sure your phone company accepts it too. If you're blaming BODOG for not having this security measure, then please do blame your phone company, electric company and etc. I'm about 99-100% sure they accept payments this way.

    So, if you're actually trying to say BODOG should have this security, then I'm sorry that you'll have to tell everyone else this too. It's just plain pathetic for your Electric Company, Phone Company, DirectTV and etc to actually ask each and everyone of their clients to show them proof. Paperwork would most probably triple (if not more).

    Think about this point before you make your next posting or comment.

    As for losing your purse, well... I'd have called my Credit Card company, Bank and even made a police report about it. That way, if anyone actually does use it or if any unauthorized charges were to appear on my account, I would have proof that I have made a police report that I lost my purse/wallet and everything which was in it.

    If you're actually looking to solve this matter with your brother internally (without the COPS involved), then you would have to settle this with BODOG as well and pay them. If you intend to settle the legal way (with COPS involved), then perhaps BODOG might have to come to an agreement somewhere. At least they could say it's genuine and do something.

    That's the final stand on this... I'm sure everyone else would agree with me. If you said your brother did it, then hand him over to the cops. If not, then don't even try to chargeback, it'd be useless... they'd just contest that charge and you'd still lose out and not only that you'd be having to pay the extra charges too (bank charges and etc).
     
  32. Jul 25, 2005
  33. bearbear

    bearbear Dormant account

    Occupation:
    --
    Location:
    tallahassee
    I came to casinomeisters to get other opinions on this situation. Thank you all for taking the time, it is very easy to get clouded up in a situation like this and only see it from one point of view. I initally thought I would be contesting these charges, but I feel that most of the fault lies with my brother and I and hopefully I can reach some kind of compromise with Bodog, and shame on my for not thinking ahead that my own brother might do this to me. How could I be so cavalier about my account details, I should have bought a safe and locked them up so my own family cant do these things to me. Better yet, I should have put them in fort knox so my family couldnt do this to me. Understand people that this was unexpected from my own brother, but for people to say its unreasonable to expect a book or casino to have a few extra precautions when it comes to peoples life savings, well I guess we can respectfully disagree
     
  34. Jul 25, 2005
  35. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    I do understand your frustration about this. But as I said, you have 2 choices.

    1. Go to the cops and settle this with them in it.

    OR

    2. Settle this with your brother and pay Bodog.

    The choice is yours. Having this happen to you from your own brother is a shame and I know your hurts. But the choice is simple. It's now up to you to choose what you would like to do.
     
  36. Jul 25, 2005
  37. bearbear

    bearbear Dormant account

    Occupation:
    --
    Location:
    tallahassee
    aodat2

    As far as other companies that accept online checks, well its a bit different than an online casino taking them. I dont think my brother would have sat at my computer and make deposit after deposit to prepay my phone bill for the next 10 years, I think a casino is a tad bit different pal. The day you can go into a land based casino and cash a check without showing your drivers license, then I will not say a word. But wait a minute clerk, I dont have my drivers license, but I have this reward card that has my name on it and my and my casino account # and I know the pin because I saw him type it in on the slot machine, well if I have his rewards account # and I know his pin, it must be me so cash the check anyway. Thats how ridiculous cashing a check without a signature on it seems to me. And why do you keep saying I am putting the entire blame on Bodog, I have said numerous times the fault lies mostly with me and my brother, although I am also dissapointed that there are no extra measures taken when it comes to checking accounts. As far as my brother goes, maybe if I was you I would have him arrested, he will really learn his lesson then, or better yet lets have him taken out back and shot, that will teach him. There are more important things in life than money, I never turn my back on my family, he made a mistake and the torture he is putting himself through right now is far worse than any cop could do to him. I agree though, since I am not going to press charges on my own brother I will reach a resolution with bodog.
     
  38. Jul 25, 2005
  39. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    That's exactly it... You have 2 choices.
    1. Press Charges or 2. Settle it with Bodog.
    Since you're going to settle this with Bodog, just give them a call and talk to them about it. I'm sure they will be more than happy to try to help you.

    By the way, I don't cash checks at casinos, I just get markers. :p

    As you said, he could have prepaid your phone bill for the next 10 years. Who knows? But again, that did not happen so that wasn't the case. If he did, you'd most probably be ragging about that over here too, right? Saying that the Phone Company is crazy to accept a charge that great and what not.

    I'm sorry if I sound like I'm siding with Bodog but it's not their fault at all. They just do what they need to do for business. You wouldn't ask your clients for ID if they come in with a credit card but if they want a refund, I'm sure you'd have to write their name and particulars down. RIGHT?
     

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