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Discussion in 'Online Casinos' started by lauram, Feb 3, 2009.

    Feb 3, 2009
  1. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    Ok so i hit a feature in clubworld on outofthisworld game. Here is my problem
    Last spin i hit a 40 dollar line says win for feature is 55.64 yet the only amount i ever got added to my funds was a spin from earlier for 10 dollars. So live chat asks me to take a pic i tried that did not work im not sure what else to do if anyone could give me some help plse that would be great.
     
  2. Feb 3, 2009
  3. kmay87

    kmay87 Meister Member PABnononaccred PABaccred2

    Occupation:
    Barrister
    Location:
    England
    Do they have a tracking log so you can check past wagers and wins? It's been a while since I played there so can't remember if they have that option or not. If you haven't played anymore since that occurred, the win should still appear on the screen so you could take a screenshot and forward it on.

    The problem you might find, which I've had happen before, is the casino reserves the right to void wagers/wins at their discretion, be it due to a technical error or whatever. But you don't suggest anything like this happened, so if you can't do any of the other options, get support to pass it on to their technical desk so they can review the last spins. If you are sure you hit that win I'd pursue it all the way.
     
  4. Feb 3, 2009
  5. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    Thanks Km this was so weird. I could not find the pic i took so i did take a pic with my camera. support said this would not be a issue with this pic as i moved the screen down to you could read the date time and also see the few shots i took of the rj moving up for the dates. This is where it gets weird. After i could not forward a pic i did have in my puter though i landed hitting spin in same game. Took the spin money then on second spin added my funds in from my feature win. So i did get it the funds its just real weird thats all.
     
  6. Feb 3, 2009
  7. DiamondGeezer

    DiamondGeezer Dormant account PABnononaccred2 PABnoaccred PABaccred

    Occupation:
    Antiques Dealer
    Location:
    NOT Pennsylvania!!!
    Perhaps UFO's were involved?
     
  8. Feb 3, 2009
  9. kmay87

    kmay87 Meister Member PABnononaccred PABaccred2

    Occupation:
    Barrister
    Location:
    England
    Good to hear that it all got sorted. Makes online casino gambling a bit more fun anyway. You expect to lose, but then you win, only you don't, but in the end you do :p

    Question is......did you keep it :)

     
  10. Feb 3, 2009
  11. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    Strange enough a few games later i landed the same problem. So grabbed camera took a pic. Went into a different game after a few spins in there it added the win from the other game in. I seem to find this weird for rtg anyone else having this problem?
     
  12. Feb 3, 2009
  13. XOXOXOXOXOX

    XOXOXOXOXOX Let em spin... PABaccred

    Occupation:
    Software developer
    Location:
    O Canada!
    yes, this is so strange but i am glad it was resolved.
     

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