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Help Please

Discussion in 'Other Complaints' started by champagne76, Aug 2, 2016.

    Aug 2, 2016
  1. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    Hi, i have had money taken from my account two times in a few weeks of each other. The debit is showing " bayton ltd TA XBIEX MLT " .
    i googled this and it is showing ----

    The Palace Group comprises of five online casinos – Spin Palace, Ruby Fortune, Mummys Gold, Jackpots In A Flash and Piggs Casino, an online poker room – Spin Palace Poker.

    I DONT play at any of these casinos, I DID how ever play at Ruby Fortune ONE time months ago but uninstalled it as i didnt like it, how do i go about this money being taken??
     
  2. Aug 2, 2016
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Hi and welcome to CM :D

    - contact Ruby Fortune via LiveChat and ask about the transactions, have your details ready with amounts, dates being debited.
    - if none, send an email with copy to the support of each of the 5 casinos and ask again where those transactions originated.
    - if no satisfactory resolution do a charge back.
     
  4. Aug 2, 2016
  5. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    hi, thanks for the reply, the ONLY casinos i play at are Lucky Nugget & Jackpot City & Gaming Club, this debit code is none of those is it? Want to make sure before i fire my guns :)
     
  6. Aug 2, 2016
  7. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Those 3 are as well part of the Palace Group, managed by Bayton Ltd., so those charges might have come from them. Maybe you want to double check first your deposit history.
     
    Last edited: Aug 2, 2016
  8. Aug 2, 2016
  9. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    thanks harry will do. I know i deposited a certain amount, and played with that, but sometime in the early hrs of australian morning more money was taken, i will double check it all , i appreciate your help, i didnt think to go through my deposit history, will do that right now.
     
    1 person likes this.
  10. Aug 2, 2016
  11. champagne76

    champagne76 Newbie member

    Occupation:
    Mother
    Location:
    Australia
    ok, i can see it was taken from Lucky Nugget casino. But i am very confused as the deposit code showing in my bank transactions is SEABROOKLTD for Lucky Nugget but then it has changed to Bayton2 for that casino, wonder why this is?? It also shows this in my casino transactions. hmmm
     
  12. Aug 2, 2016
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    They all somehow belong to the Digimedia Group, where you see the transactions by Seabrook Ltd.

    They probably changed payment providers or those few casinos from the Palace Group have been sold off again, hence Bayton Ltd. Things are changing so much and fast lately that it is becoming increasingly difficult to keep track.
     

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