Non-Bonus Complaint Help please advise. Self exclusion and losses.

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
Hypothetical situation

1- You had made a 1000 pound deposit, betting 5 pound a spin u hit the Mega fortune Jackpot of few millions
2- You realise this website belongs to a group u had SE'd
3- You want 1000 back or the jackpot?

Now I understand you have a problem but threatening a casino with charge back in hidden words on a forum where most probably they have a rep will get you your money back surely as its too costly for them to deal with a charge back than a refund but I think you shouldn't be given a refund simply to teach you a lesson that if you have a problem with gambling don't do it even for a few quid cashback

Now, if you dont get a refund that will/should teach you a lesson for the future to deal with your problems rather than using them as an excuse
 

MWIN2016

Dormant account
Joined
Jan 7, 2017
Location
manchester
Just to update money was refunded (minus winnings) within a few days. The casino I believe do not have a rep on this forum. After my initial phone call where the cs agent was dismissive, the manager was more than pleasant accepting seriousness of the matter.

Despite the above comment I had quickly taken legal advice and researched the matter. No doubt the casino would have been in a lot of trouble- numerous UK licensing rules and guidelines have been breached.

No top rated casino, bookmaker, etc allow a breach of self exclusion so easily. Even more so gambling commission would have ruled in my favour.

I forgot to mention I sent an email containing the fact I have a mental illness when I barred myself from them in 2015. My legal advice source said such an email would have ruined them to some extent.

And to the comment above had I won a jackpot I would have damn well wanted to and expected to receive it. But ofcourse I wouldn't have. Thus the same rules should apply. Gambling organizations make millions each year- the odds are in their favour as we know. To further bend rules to make them in their favour is not only immoral but breaks the most arbitrary rules set by the gambling commission.

I thank all for your support in this matter and am glad to report significant progress in putting further steps in place tonaddress the problem
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Just to update money was refunded (minus winnings) within a few days. The casino I believe do not have a rep on this forum. After my initial phone call where the cs agent was dismissive, the manager was more than pleasant accepting seriousness of the matter.

Despite the above comment I had quickly taken legal advice and researched the matter. No doubt the casino would have been in a lot of trouble- numerous UK licensing rules and guidelines have been breached.

No top rated casino, bookmaker, etc allow a breach of self exclusion so easily. Even more so gambling commission would have ruled in my favour.

I forgot to mention I sent an email containing the fact I have a mental illness when I barred myself from them in 2015. My legal advice source said such an email would have ruined them to some extent.

And to the comment above had I won a jackpot I would have damn well wanted to and expected to receive it. But ofcourse I wouldn't have. Thus the same rules should apply. Gambling organizations make millions each year- the odds are in their favour as we know. To further bend rules to make them in their favour is not only immoral but breaks the most arbitrary rules set by the gambling commission.

I thank all for your support in this matter and am glad to report significant progress in putting further steps in place tonaddress the problem

I am happy for you that you got your deposits refunded but please buddy, go find some help.
As this money is now back burning in your pockets!
Spend it on paying some bills or if you can spend it on some nice stuff, don't make the same mistake again!!

It is easy to say but when you have a gambling problem try to stay away from it all together as there is no such thing as "Oh I will just try and deposit €100.00 and have some fun and if I bust that's it for the month".
Losing that €100.00 will make a compulsive gambler chase those losses and that is exactly where the fun stops.
Where a "normal" gambler will accept his loss for that session an addict will go on and on and eventually lose it all.

I suppose it is the same with any addiction.
Just very very hard to get rid of.

I have the same with my cigarettes, tried so many times and I still smoke those bastards!

To add,if you are truly willing to give up your addiction I am sure you will succeed.
And you will feel so much better in a few months, probably noticing you have more money to spend than you thought when not gambling.
And you will feel truly free, free from that demon called addicted.


Good luck man. :)
 

MWIN2016

Dormant account
Joined
Jan 7, 2017
Location
manchester
I am happy for you that you got your deposits refunded but please buddy, go find some help.
As this money is now back burning in your pockets!
Spend it on paying some bills or if you can spend it on some nice stuff, don't make the same mistake again!!

It is easy to say but when you have a gambling problem try to stay away from it all together as there is no such thing as "Oh I will just try and deposit €100.00 and have some fun and if I bust that's it for the month".
Losing that €100.00 will make a compulsive gambler chase those losses and that is exactly where the fun stops.
Where a "normal" gambler will accept his loss for that session an addict will go on and on and eventually lose it all.

I suppose it is the same with any addiction.
Just very very hard to get rid of.

I have the same with my cigarettes, tried so many times and I still smoke those bastards!

To add,if you are truly willing to give up your addiction I am sure you will succeed.
And you will feel so much better in a few months, probably noticing you have more money to spend than you thought when not gambling.
And you will feel truly free, free from that demon called addicted.


Good luck man. :)

Thank you for your advice and encouragement. My story is actually very interesting. With regards to that money it was immediately sent to whom I borrowed it off- the payment was quick enough to replace the funds taken without them noticing. Me personally I don't have any funds at moment.

I can so relate to the advice. Upon my dark moments last week, its the closest I've been to suicide since 2015, I was further reflecting on my story. I literally had made it as a pro gambler for a period of 14 months or so not too long aho. Until things went downhill.

I guess it was that life that caused these blips. I was travelling constantly, living a good life, etc. No never a millionaire or making stupid amounts....but an income enough to travel with no risk.

Nonetheless thank you for your encouragement and helpful advice.
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
I can so relate to the advice. Upon my dark moments last week, its the closest I've been to suicide since 2015, I was further reflecting on my story. I literally had made it as a pro gambler for a period of 14 months or so not too long aho. Until things went downhill.

Nonetheless thank you for your encouragement and helpful advice.

I am sorry to hear about you thinking about suicide.
If you ever need a chat or anything let me know.
I am always willing to lend my ears for the needy! :);)

I can PM you my Facebook or Mobile Number (I use whatsapp and always have it open).
Just an offer, don't feel pushed or anything.

Mark.
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
Thank you for your advice and encouragement. My story is actually very interesting. With regards to that money it was immediately sent to whom I borrowed it off- the payment was quick enough to replace the funds taken without them noticing. Me personally I don't have any funds at moment.

I can so relate to the advice. Upon my dark moments last week, its the closest I've been to suicide since 2015, I was further reflecting on my story. I literally had made it as a pro gambler for a period of 14 months or so not too long aho. Until things went downhill.

I guess it was that life that caused these blips. I was travelling constantly, living a good life, etc. No never a millionaire or making stupid amounts....but an income enough to travel with no risk.

Nonetheless thank you for your encouragement and helpful advice.

Its good to read the successful outcome to your OP. Have a good life and try to avoid putting yourself in situations where you could find yourself super stressed in future. Adrenalin rushes too often involve big risks. Just have a jam sandwich and a cigar instead :thumbsup:
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Thank you for your advice and encouragement. My story is actually very interesting. With regards to that money it was immediately sent to whom I borrowed it off- the payment was quick enough to replace the funds taken without them noticing. Me personally I don't have any funds at moment.

I can so relate to the advice. Upon my dark moments last week, its the closest I've been to suicide since 2015, I was further reflecting on my story. I literally had made it as a pro gambler for a period of 14 months or so not too long aho. Until things went downhill.

I guess it was that life that caused these blips. I was travelling constantly, living a good life, etc. No never a millionaire or making stupid amounts....but an income enough to travel with no risk.

Nonetheless thank you for your encouragement and helpful advice.

The UKGC would not 'have ruled in your favour' as they are not an arbitration service! You would need IBAS or an ADR for a specific claim. The UKGC would however be interested in license breaches by any casino(s) they have licensed although like I said their RG rules are like a Swiss cheese hence the situation you were in. You were lucky, even more so given you stole money and were able to replace it - it wasn't 'borrowed' at all!! Please accept your problem is so severe that you have turned into a thief; I mean that in a positive way not as an assassination of your character as a person. What you did was no different to a smackhead stealing jars of coffee or razors from a supermarket and flogging them for their fix. When you committed that theft you were no more likely to pay that money back than the smackhead above would be in returning the shoplifted goods to the store. It was the fact that there was the SE issue that made things pause and allowed you look back at the compulsive acts you did and redress the situation.

If you don't take control of yourself then the courts soon will when you commit another theft or card fraud or anything illegal related to your compulsion. Mental health issues will bear little mitigation when you make calculated decisions to deceive or steal. So don't kid yourself you STOLE and however you justify it the term 'borrowed' cannot be used on anything or money YOU have exclusive ownership of, can it? It only applies to someone else's sole or joint property and if you had borrowed it, it wouldn't need sneaking back would it?

You couldn't win even if you had've won and been paid as it wouldn't be money but just the means to gamble next time, the stake. People in your situation can NEVER win in any sense of the term.

So yes, I'm being brutal not in an offensive way but so hopefully you can get an idea of how pathetic this situation looks from the eyes of others and my words may reiterate what you really already know - how badly you need to stay away from temptation. Don't waste time regretting existing net losses or any debts accrued, but try and focus on tomorrow as a day you will and have beaten the demons. Good luck with quitting - none of us here win in the long term, and neither can you; to a man we'll all tell you that. :)
 
Last edited:

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
The UKGC would not 'have ruled in your favour' as they are not an arbitration service! You would need IBAS or an ADR for a specific claim. The UKGC would however be interested in license breaches by any casino(s) they have licensed although like I said their RG rules are like a Swiss cheese hence the situation you were in. You were lucky, even more so given you stole money and were able to replace it - it wasn't 'borrowed' at all!! Please accept your problem is so severe that you have turned into a thief; I mean that in a positive way not as an assassination of your character as a person. What you did was no different to a smackhead stealing jars of coffee or razors from a supermarket and flogging them for their fix. When you committed that theft you were no more likely to pay that money back than the smackhead above would be in returning the shoplifted goods to the store. It was the fact that there was the SE issue that made things pause and allowed you look back at the compulsive acts you did and redress the situation.

If you don't take control of yourself then the courts soon will when you commit another theft or card fraud or anything illegal related to your compulsion. Mental health issues will bear little mitigation when you make calculated decisions to deceive or steal. So don't kid yourself you STOLE and however you justify it the term 'borrowed' cannot be used on anything or money YOU have exclusive ownership of, can it? It only applies to someone else's sole or joint property and if you had borrowed it, it wouldn't need sneaking back would it?

So yes, I'm being brutal not in an offensive way but so hopefully you can get an idea of how pathetic this situation looks from the eyes of others and my words may reiterate what you really already know - how badly you need to stay away from temptation. Don't waste time regretting existing net losses or any debts accrued, but try and focus on tomorrow as a day you will and have beaten the demons. Good luck - none of us here win in the long term, and neither can you; to a man we'll all tell you that. :)

Great post but I would have offered him a cigar before saying all of that :axeman: :D
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
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Joined
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Location
the bus shelter, opposite GCHQ Benhall
Great post but I would have offered him a cigar before saying all of that :axeman: :D

If it were my cash they'd 'borrowed' they'd get more than a cigar from me....or let's just say they wouldn't smoking it in the hole they expected to.

Seriously, the OP is worrying me in that they are in that deep they will commit acts like described. The problem is all rationality went when wanting to gamble and I get the feeling that the adrenalin rush of taking the money, then the stress of the SE issue followed by the relief at 'sneaking it back' rather than being symptomatic of the problem, has somehow exacerbated it.
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
If it were my cash they'd 'borrowed' they'd get more than a cigar from me....or let's just say they wouldn't smoking it in the hole they expected to.

Seriously, the OP is worrying me in that they are in that deep they will commit acts like described. The problem is all rationality went when wanting to gamble and I get the feeling that the adrenalin rush of taking the money, then the stress of the SE issue followed by the relief at 'sneaking it back' rather than being symptomatic of the problem, has somehow exacerbated it.

I totally agree Dunover. It appears that the guys issues stretch far beyond gambling issues which I suspect everyone who knows him well enough will be aware of. Including the person who allowed him access to their funds.
Personally. I would be more diligent with his access to my funds,but I don't know their full story. Lets hope his issues are temporary :thumbsup:
 
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