Help on double charges

Stovetopp

Senior Member
MM
Joined
Jul 11, 2008
Location
On the Beach
I am embarassed to say , I have seen problems as related below posted here on this forum, but never paid attention since the usual arrogance of "this couldn't happen to me " :-((

Anyway. I made a $100.00deposit to a very reputable deposit last week and every thing seems fine until this morning I saw it appearing on my credit card twice What do I do now? Its the only bank credit card that I can use for online gambling ... Most of the time I use a debit card but this time I was too lazy to go out and reload Thanks all in advance for any suggestions
I will be leaving for Las Vegas in a few hours for a week so guess I will have to read suggestions from there :))

Those of you who use credit card may recognize this address
10/14/2009 10/14/2009 xxxxxxxxxxxxxxxw2fW WWW.VIRTUAL-WEBCARD.COM LUXEMBOURG LU $99.92
10/14/2009 10/14/2009 xxxxxxxxxxxxxxxw2fW WWW.VIRTUAL-WEBCARD.COM LUXEMBOURG LU $99.92
 

classymom

Dormant account
Joined
Aug 2, 2007
Location
Port St lucie Florida
I would contact the casino ASAP - I had this happen and they reversed the second charge ( it took 10 days to credit ) It sucks, but computers screw up too.:eek:
 

XOXOXOXOXOX

Let em spin...
PABaccred
Joined
Dec 2, 2008
Location
O Canada!
I often have double charges when i use prepaid CC. The second charge gets removed and added back to the balance after about 7 days.
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
One of the two times I have had this happen was with Jackpot Capital...I didn't notice it for about a week. I contacted the rep here and they did give me the money back (it was $100 and went back in to my casino account). I did blow through that in a hurry...deposited another $100 and won a Random Jackpot. I guess if it weren't for that extra $100 I never would have hit it:D Good luck!
 

Mobivi14

Dormant account
Joined
Jan 23, 2010
Location
On the hill
I am embarassed to say , I have seen problems as related below posted here on this forum, but never paid attention since the usual arrogance of "this couldn't happen to me " :-((

Anyway. I made a $100.00deposit to a very reputable deposit last week and every thing seems fine until this morning I saw it appearing on my credit card twice What do I do now? Its the only bank credit card that I can use for online gambling ... Most of the time I use a debit card but this time I was too lazy to go out and reload Thanks all in advance for any suggestions
I will be leaving for Las Vegas in a few hours for a week so guess I will have to read suggestions from there :))

Those of you who use credit card may recognize this address
10/14/2009 10/14/2009 xxxxxxxxxxxxxxxw2fW -WEBCARD.COM LUXEMBOURG LU $99.WWW.VIRTUAL92
10/14/2009 10/14/2009 xxxxxxxxxxxxxxxw2fW WWW.VIRTUAL-WEBCARD.COM LUXEMBOURG LU $99.92
HI,STOVETOPP CAN YOU HELP ME YESTERDAY I GOT 2 UNAUTHORIZED TRANSACTIONS HIT MY CREDIT CARD AND IT SHOWN THE SAME LIKE YOURS
WWW.VIRTUAL-WEBCARD.COM[/url] LUXEMBOURG LU I HAVE NO IDEA WHERE IT FROM MAYBE YOU KNEW THE CASINO SITE OR THE NAME OF THE WEBSITE CAN YOU HELP ME FIND THIS .
THANKS
 

WagerWitch

Dormant account
webmeister
Joined
Oct 16, 2003
Location
Alaska
This is a situation where the CASINO PROCESSOR gets an approval code:

1123234243289743298734987239847329

and then the money is put into PENDING CHARGES on your bank end.

THEN - 3 days later the Casino Processor BATCH PROCESSES a SECOND number for the SAME amount - IN ORDER TO COLLECT - letting the FIRST NUMBER die out.

This is an extremely POOR - and LAZY transaction action by the casino processor and should be extremely frowned upon...

I BELIEVE THIS TYPE OF ACTION can be considered THEFT.

My belief for that is - THEY HAVE CLAIMED the money - regardless if they removed it ---- 2 times.

Now - some banks will allow the charge to disappear in 10 days - some take 30 or 90 days.

Sometimes calling the casino will help you - however - calling your bank is usually the ONLY way to get it done.

Unfortunately because the casinos KNOW that you're probably NOT going to tell the bank that these are gambling charges - they know they're probably safer.

It's a CATCH-22.

I would NEVER gamble online with ANYTHING except a prepaid card.

Again - this relates to customer service - THE CASINOS should NOT be allowing this type of transaction to happen because they already got the FIRST APPROVAL CODE - and should be working with ONLY that code - as it is the ONLY code YOU approved.

Personally - this is a LAZY - "TRICKY" - processor action - and if it is happening to you - make sure you raise a HUGE stink about it - because this should NOT BE ALLOWED.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
First off, is one of the charges still sitting in pending or have they both been actually charged to your account and paid? If one has been paid and one is still sitting in pending, it will fall off in 30 days - up to $99 and under 7 days; $100 and over 30 days (so I was told by Netspend).

What happened is exactly what WagerWitch said. If you can get the casino to make the processor call Netspend and clear it for you then it can clear up in 3 or so days.

I'm going to make a suggestion to people that use the virtual card with Netspend. You had better keep a detailed record of your deposits because there is no way you can tell what deposit went to who if you make alot of them. I only use the virtual card at one casino so I know when I see it where it went. Also, reconcile your gambling account. I do mine at least every 2 weeks, usually weekly. That way you can catch this stuff and get it cleared up.
 

Mobivi14

Dormant account
Joined
Jan 23, 2010
Location
On the hill
First off, is one of the charges still sitting in pending or have they both been actually charged to your account and paid? If one has been paid and one is still sitting in pending, it will fall off in 30 days - up to $99 and under 7 days; $100 and over 30 days (so I was told by Netspend).

What happened is exactly what WagerWitch said. If you can get the casino to make the processor call Netspend and clear it for you then it can clear up in 3 or so days.

I'm going to make a suggestion to people that use the virtual card with Netspend. You had better keep a detailed record of your deposits because there is no way you can tell what deposit went to who if you make alot of them. I only use the virtual card at one casino so I know when I see it where it went. Also, reconcile your gambling account. I do mine at least every 2





weeks, usually weekly. That way you can catch this stuff and get it cleared
up.
hi, the problems is i never play online casino i only play at 5dimes sportsbook
and my credit card company told me the charge was from online casino locate in germany on the transaction did not show the the phone number just want to know who they are so i could call them directly to fix this by the way the 2 charge has been paid not pending
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Do you use your reg. card # to deposit or do you have a virtual #? If you never set up the virtual #, then somebody has your card info and did it. The virtual # is something you have to actually set up. Make your cardholder tell you where and who it came from or if you are absolutely sure you didn't do it, then file on the charges. Sounds like your case is not one of double charges but actual theft.
 

Mobivi14

Dormant account
Joined
Jan 23, 2010
Location
On the hill
Do you use your reg. card # to deposit or do you have a virtual #? If you never set up the virtual #, then somebody has your card info and did it. The virtual # is something you have to actually set up. Make your cardholder tell you where and who it came from or if you are absolutely sure you didn't do it, then file on the charges. Sounds like your case is not one of double charges but actual theft.
Hi,thanks you guys for all reply i used regular credit card deposit don't know anythings about virtual# or whatever that is are they a online company do they have a website
 

Wildfire7

Dormant account
Joined
Apr 9, 2006
Location
UK
I would NEVER gamble online with ANYTHING except a prepaid card.
Why ever not? With prepaid cards you usually have to pay a fee to reload them. Also you have the inconvenience of having to reload them in the first place.

If the use of them is to act as a safeguard to gamble responsibly, surely it would be more practical to set limits via the cashier.

Here in the UK these prepaid cards are geared up for people with a poor credit rating. So as they are not financially excluded from making visa/mastercard transactions.

Mike
 

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