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Help needed...

Discussion in 'Payment Processing Issues' started by Wondah, Jul 4, 2018.

    Jul 4, 2018
  1. Wondah

    Wondah Experienced Member

    I play at every casino from the Cadell group, but today i played on mainstagebingo....
    Won €800 but got a error when i wanted to withdraw.
    support tells me there is a withdraw limit €500 a week and nothing can change that, it's a rule made by casino management and that rule is not included in the terms and conditons.

    didn't play with a welcome bonus, no no-deposit bonus, no free spin winnings.

    Am i crazy, or what haha.

    Is there maybe a rep from that group or casino?
    i've searched the forum but couldn't find one.

    If anyone can help me please, or can advise me what to do or where to complain if there is no rep.

    Thanks, Steve
  2. Jul 4, 2018
  3. sueyh

    sueyh Senior Member

    home maker
    New Zealand
    $500 limit per week? I wouldn't go near the casino.

    Why don't you withdraw $500 this week, and $300 next week? You can complain by PAB or licencing bodies etc...but thinking it will take weeks to resolve the issue, it's not worth it.
    If $500 limit is indeed the casino's policy, there is not much the rep can do here I think.

    Withdrawing $500 this week, $300 next week, and not going back to the casino is the best you can do at the moment I think.
    Jasminebed, orion and mimi26 like this.
  4. Jul 4, 2018
  5. Wondah

    Wondah Experienced Member

    Yes i know that would be easy, but it's not acceptable that they make their own rules, don't put them in the T&C's, and just telling you "this is it and nothing can be changed about it, you can't found that rule in the terms because it's a management decision."

    So i want to ask the rep (if there i one) if he/she can confirm what support told me, and if so...i will withdraw €500 now and €300 next week and when all is paid, close about 20 accounts from the same group. i play every day on them but wouldn't take the risk anymore.
  6. Jul 4, 2018
  7. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Translator and facilities manager
    You can submit a PAB (see top ribbon) and ask Max to mediate in this matter. It's plain wrong to not include this rule in the T&Cs. Veel geluk!
  8. Jul 4, 2018
  9. Wondah

    Wondah Experienced Member

    I Will do, but to follow the rules, i think i have to contact the rep first.

    But don’t know of there is a rep active from that casino or group.

    Thanks / dankjewel
  10. Jul 4, 2018
  11. Supababe

    Supababe Opinions Meister! MM

    Mum, wife, daughter, pet owner and Primary Teacher
    Lancashire, UK
    Well I’ve never seen this in the withdrawal t and c’s before.
    With a UK license too...

    Help needed...: 6DC858E6-A5C2-44A3-B4E2-DCE10A77A6D2.jpeg,Jul 4, 2018
    Jasminebed likes this.
  12. Jul 4, 2018
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    International Money Launderer
    the bus shelter, opposite GCHQ Benhall
    Bingo sites always offer shite terms compared to slots/casino ones, they always have and it's been their business model going back years. This is a vital term that's NOT detailed within the rules, unlike at the Caddell casinos. Basically they're using withdrawal limits based on grannies playing 10p bingo cards which are certainly not commensurate with slot playing. I have MS Bingo in one of my affiliate accounts but never have nor ever will promote them. Bingo, and bingo sites generally suck - big time.
    Jasminebed, Borgie and goatwack like this.

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