Help needed

[curremon]

Here is the case ... I played at astralbet casino yesterday since my fellow countrymen have finded that casino ok.

I lost my 1st deposit and thats it.
2nd deposit you get 99 free spins. I made deposit and played spins. won just under 70 euros.

Then i started playing with my OWN CASH balance like their terms say and managed to raise my balance to allomost 300e without ever touching bonusmoney.
I wanted to withdraw since their terms say that player can withdraw cash balance at all times but no way.. couldnt withdraw and their support says that that rule doesnt apply on free spins bonus winnings.

What i think they should mention it in their terms and conditions, right ?
So what are my chances against them ?





In case you dont speak finnish

Rahasaldo means cashbalance
Kampanjasaldo means bonusbalance

 

[dunover]

It's pretty certain, going by your wagering requirement showing that there is a condition somewhere where the deposit necessary to collect your e70 free spin bonus funds needs to be wagered in order to redeem the bonus 70 into cash.

In other words you have to deposit cash in order to start converting the bonus by your play. You have deposited too much, there would probably have been a minimum deposit necessary i.e. 20 or 50 Euros and you could have deposited the minimum instead.

Alternatively you might find you need to wager your CASH deposit 5x before you can withdraw the cash balance.

You need to read the general terms - it's clear that the deposit you made is you accepting the bonus 70e and therefore now your deposit and overall balance is subject to wagering, and all bonus and deposit is now bonus funds. You need to make wagering now of 2731 e remaining.

 

[curremon]

I deposited 10e to get 99 spins.. and with that 10e i won 200e before touching bonus...
And problem here is that there is no such a term what says winnings from free spins are different kind of bonus than match bonus.

 

[nikantw]

I deposited 10e to get 99 spins.. and with that 10e i won 200e before touching bonus...
And problem here is that there is no such a term what says winnings from free spins are different kind of bonus than match bonus.

"The bonus and qualifying deposit must be wagered (otherwise known as “played through”) 40 times before a withdrawal request is made."

Sorry, I think this covers it. They also have this:

"Bonus money, winnings of real money and remaining free spins in the account are forfeited upon withdrawal if bonus is cancelled."

The last one clearly says that if you want to cancell the free spins you also forfeit any real money winnings.
You have to go through the wagering, be carefull and you can do it. Best of luck!

 

[curremon]

But still:

7.You may withdraw any amount from your available cash balance up to weekly limit / monthly limit set by the Operator by issuing a valid notice of withdrawal on the Website. Withdrawal demands made by telephone or by electronic mail will not be accepted.


And as you can see from image my available cash balance was 212e

 

[nikantw]

But still:

7.You may withdraw any amount from your available cash balance up to weekly limit / monthly limit set by the Operator by issuing a valid notice of withdrawal on the Website. Withdrawal demands made by telephone or by electronic mail will not be accepted.


And as you can see from image my available cash balance was 212e

If only that was the only term
But if you put it together with the others you see thet they mean bonus free deposits. Like if you lost your 10 dep, and made a 2nd deposit. Any wins from that 2nd deposit would be yours to keep without wagering no matter if you had a bonus in your account. But any qualifiyng deposit for mach bonus or spins is binded with the WR.

 

[curremon]

Example 1. You deposit 20e get 20e bonus (100%) and you win with your own money you can forfeit
Example 2. You deposit 20e get 99 free spins and win 20e and win with your own money you cant forfet.

 

[videoslotheaven]

haha this site i deposited over 6K euros. withdrew 3K. Last two weeks ive lost 3K and this is what i see on the my account screen after each session;

My Return to Player (RTP)

47.77%
Today

random and all. . . .