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Help Needed Soon

Discussion in 'Online Casinos' started by peteyweestro, Mar 19, 2008.

    Mar 19, 2008
  1. peteyweestro

    peteyweestro Senior Member

    Occupation:
    medical biller
    Location:
    So Cal...Antelope Valley
    Hey gang my problem is that i can access all casinos i have installed omn my pc but royal vegas has suddenly decided it does not like me.My prob is that when i log in it says that my internet connection has been lost or that either my login id or my password is wrong.Well after checking with their cs 3 times now and their responses have all been,"we have checked this account and have been able to login with no problems several times' so now i come here where people have a head on their shoulders for more then wearing a hat.What do you think is wrong,like i stated earlier i can access all other casinos of any software i choose only royal vegas giving me this problem
     
  2. Mar 19, 2008
  3. slafs

    slafs Dormant account

    Occupation:
    Professional computer geek
    Location:
    ˈnɔrweɪ
    Well, starting with the easiest and working our way up :)

    Are you sure your username and password are correct? Try resetting your password so that you are sure that your mind and their system are on the same page.
     
  4. Mar 20, 2008
  5. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    unistall and reinstall the casino in question.
     
  6. Mar 20, 2008
  7. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Petey, try logging into the flash version first to see if that works and if it does then maybe you just need to re-install the software version...
     
  8. Mar 20, 2008
  9. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Yep- do a unistall and reinstall it, it sounds like a incorrect file path or something similar, this hapens a lot with all types of computer software and applications.

    If you do that it should work, if not then we can move to the next step.
     
  10. Mar 20, 2008
  11. peteyweestro

    peteyweestro Senior Member

    Occupation:
    medical biller
    Location:
    So Cal...Antelope Valley
    Ok i'll try the flash thing and then uninstall and reinstall and i will let you know what happened
     
    1 person likes this.
  12. Mar 20, 2008
  13. peteyweestro

    peteyweestro Senior Member

    Occupation:
    medical biller
    Location:
    So Cal...Antelope Valley
    okguys i did the uninstall and reinstall and i still get the same message :mad:
     
  14. Mar 20, 2008
  15. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    Were you able to connect to the Flash version?
     
  16. Mar 21, 2008
  17. peteyweestro

    peteyweestro Senior Member

    Occupation:
    medical biller
    Location:
    So Cal...Antelope Valley
    yes i can access the flash casino no problems
     
  18. Mar 21, 2008
  19. peteyweestro

    peteyweestro Senior Member

    Occupation:
    medical biller
    Location:
    So Cal...Antelope Valley
    ok guys i still am lost here,yes i can login and access the flash version and yes i have uninstalled and the reinstalled the download version and no help
     
  20. Mar 21, 2008
  21. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Petey, did you un-install the program from the "Control Panel" settings called "Add or Remove Programs" and did you restart the computer after you did that in order to refresh the registry ?
     
  22. Mar 22, 2008
  23. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    you can always try the swiss system 'bullit to forehead'
    it wont make the computer work, it will solve all the other problems though.:D
     
    Last edited: Mar 22, 2008
  24. Mar 23, 2008
  25. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Ok you have uninstalled but i bet you the folder still exsists in your "program Files".

    Petey Pete Pete, can you please go to my computer> C drive> program files and search for the casino in question and remove that folder (delete).


    This should fix the problems you are having, if not come back and let me know.
     
  26. Mar 23, 2008
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Try going to the registry, as well as deleting the folder in program files.

    Here search for the keys "MGS" and "Microgaming". These will have the subkey "casinos", and then keys for each MG casino. delete the key "royalvegas" in both of these, and no others, as ALL MG casinos would then stop working.

    Set a restore point BEFORE doing this registry action, but AFTER uninstalling and removing the folder from program files.

    This should have removed ALL retained references to Royal Vegas.

    The problem with this particular casino is that it was converted to auto-login when they changed to the new lobby, and this would prevent you from correcting a corruption in the login fields.

    There is an alternative, less drastic, that might work after you get the first failed login message. Go to options, and uncheck "automatic login", and try again. Then overtype your account number and saved password. This might correct any corruption present in the registry for these fields, and is safer than the registry edit option.

    I have had to go this far in the past with corrupted MG casinos, and the registry cleanup & folder delete DOES indeed work when all else seems to fail.

    To be absolutely sure, switch off the PC after this, and get a clean boot before reinstalling Royal Vegas (I am not talking about footwear here:D).

    If this is about MPV, these are now also available in Platinum Play, so you could still play the free one for the big event there if this remains unresolved.
     
  28. Mar 24, 2008
  29. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    Do you have any firewall installed on your PC?
    I have had similar problem with my PC, and later it was figured out that there was a firewall installed on the server which has had provided me with I-net. If you connect to Internet using LAN and proxy-server - try to ask the admin of this LAN.
    Hope it will help you :thumbsup:
     
    Last edited: Mar 24, 2008
  30. Mar 24, 2008
  31. peteyweestro

    peteyweestro Senior Member

    Occupation:
    medical biller
    Location:
    So Cal...Antelope Valley
    Ok this is getting very freaking annoying, i have done what rob,slotmonster and sameold have suggested and still keep getting the same denial so i guess my only recourse is to try what vinyl is suggesting, so how do i get to my registry?
     
    Last edited: Mar 24, 2008
  32. Mar 25, 2008
  33. cslate

    cslate Banned User - potty mouth flaming

    Location:
    halifax novascotia
    I suggest backing up before touching the registry.
     
  34. Mar 25, 2008
  35. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Petey, before you start messing with that registry go into "C Drive" and look under "Program Files" for that casino folder and delete it from there and then restart your machine and try the download one more time ...
     
  36. Mar 25, 2008
  37. USA2112

    USA2112 Dormant account

    Occupation:
    Rehab old dwellings and playing music/guitar/etc..
    Location:
    USA
    Here's some info that might help you remove the program and then reinstall, steps for uninstall and clean registry.

    1. First use the uninstall shortcut for the program software you are trying to remove. "Royal Vegas uninstall"

    2. uninstall the program from Add and remove programs.

    Process: Press start - Press control panel - Press Add and remove programs - Find Royal Vegas file and delete file. If it is not there it is already gone from the control panel!

    3. Check (C) - drive - See if Royal Vegas program file is still in the (c) - drive after uninstalling file.
    “This can happen”

    Process: Press start - Press my computer - Press (c) drive - Press programs and then find Royal Vegas file and delete file.

    Two Notes:
    a.) If the Royal Vegas file is not in the (c) - drive the uninstall worked and you will not find a file to be removed, why? It is already gone! But in some cases when uninstalling files “Especially some casinos like Microgaming” it will leave the file in the (c) - drive that is why you should do this process just to check! ”

    b.) When pressing (c) drive if it gives you a warning still open the file this will not affect nothing it is just a precautionary message.


    4. Clean Registry.

    Process: Press start - Press run - “RUN BOX WILL OPEN” - Type, REGEDIT in the box and press OK - Registry editor page will open - Press F3 on your keyboard and “FIND BOX WILL OPEN” - First put a check mark in all three boxes on the left, Keys - Values - Data. Then type Royal Vegas in the “Find what box” and press “FIND NEXT“. The registry will start searching for the file. After search stops the keyword/ keywords files being searched will High Light, Click on file and delete the file.

    Repeat this process several times removing and deleting files and it will remove the remnants left behind in your registry from the program file.

    Important Note: You can use different keywords to find remnants of casino programs.

    Example: The name of the casino, Royal Vegas or Microgaming or microgaming casino ect, and each search will find different remnants left behind for the software.

    You can use this when referring to other casino software as well, hope this helps!

    Very Important: If you are in doubt don’t take it out. Registry items make programs run properly on your computer. If you are not sure you can do this process get someone who can.
     
    Last edited: Mar 25, 2008
  38. Mar 26, 2008
  39. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Petey, what's the good word man ? Did you get it worked out ???
     

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