Help needed in a unusual problem

[Slim mit]

So in effect when using your card to to purchase goods via phone or online and asked for the last 3 digits on the back, you could submit any 3 numbers and it would still work?

Good point. I have given the wrong cvv in the past come to think of it and it has decided the payment

 

[pinnit2014]

So in effect when using your card to to purchase goods via phone or online and asked for the last 3 digits on the back, you could submit any 3 numbers and it would still work?

Give me your details, minus the CVV and I’ll let you know

 

[EkJR]

CVC is not strictly required, rather it protects the merchant - by requesting the CVC they’ve proved the card is in possession of the payer. If it’s not requested, the onus is on the merchant to prove the card was legitimately used.

Same as chip & pin was brought in to protect banks - for a fraud case with signatures, the bank had to prove you didn’t use the card. If your PIN was used, it was almost certainly your usage of the card, or you had disclosed your PIN to someone else. Either way, you’re responsible and they’re not.

Since when? I cant put a wrong CVC in anywhere as it links straight away to my online bank for "verification"

 

[thr0b]

They don’t have to ask for the CVC. If they do and you don’t give it, or you give a wrong one, the transaction should be declined.

Good practice is to ask for it and verify it. There’s no good reason to ask for it and not verify it, and I’d be wary of any merchant that accepted the wrong CVC.

 

[thr0b]

And Videoslots always ask for the CVC, and have declined for me when I’ve used the wrong one.

 

[goatwack]

From hazy recollection I do recall having had a similar CVC issue a few months back, as they are the focus of this particular discussion.

Namely I remember something similar along the lines of either not having been asked for the usual CVC input, or them accepting any old shit, likely caused by keyboard fatigue.

Either way, it definitely is a thing and reminded me that this has happened before!

As you were

 

[Playford7]

From hazy recollection I do recall having had a similar CVC issue a few months back, as they are the focus of this particular discussion.

Namely I remember something similar along the lines of either not having been asked for the usual CVC input, or them accepting any old shit, likely caused by keyboard fatigue.

Either way, it definitely is a thing and reminded me that this has happened before!

As you were

Well that was helpful...
Jeez!..

 

[goatwack]

Well that was helpful...
Jeez!..

Are you looking to be reported for being facety?

 

[Slim mit]

No news to update, but has only been a day or two tbf. Out of interest anyone have a clue how long something like this takes to investigate?

 

[snorky510238]

You can never tell as no two cases will be exactly the same. Depending on the complexity it could be several weeks possibly. Given that something as seemingly straightforward as SOW can take some Casinos forever I wouldn’t expect a result soon but at the same time for me, VS are one of the most efficient, so could surprise.

 

[Slim mit]

I appreciate that, thank you.

 

[Robert Rabbit]

I'm on the forum to see if I can spot that magical unicorn which I have heard does exist. The post where someone complains that they deposited £5,000 that they couldn't afford, and the casino should have checked before they paid them out their £10,000 winnings.

Like many I find this very suspicious - this guy must be a very good "friend" given the amount of the effort the OP is putting into it - either that or he is getting a finders fee.

You gamble, you lose - move on, that's why it's called gambling. Stop looking for a loophole

 

[colinsunderland]

You gamble, you lose - move on, that's why it's called gambling. Stop looking for a loophole

There have been numerous cases where someone has used a card not belonging to them for deposits and had withdrawals refused. I'm not talking about using stolen card, but husband/wife's cards with consent, that sort of thing. In fact I think I can recall a couple about Videoslots doing it.
Why shouldn't a company pay when the situation is reversed? They are quick enough to void all winnings when they want to.

 

[Robert Rabbit]

There have been numerous cases where someone has used a card not belonging to them for deposits and had withdrawals refused. I'm not talking about using stolen card, but husband/wife's cards with consent, that sort of thing. In fact I think I can recall a couple about Videoslots doing it.
Why shouldn't a company pay when the situation is reversed? They are quick enough to void all winnings when they want to.

I guess you are right - and if this is indeed the case there should be some penalty on the firm concerned - you can't have it both ways. I just have issues with people gambling, losing and then looking for a loophole. although as you say the casino's do it all the time

 

[colinsunderland]

I guess you are right - and if this is indeed the case there should be some penalty on the firm concerned - you can't have it both ways. I just have issues with people gambling, losing and then looking for a loophole. although as you say the casino's do it all the time

Well yes, and thats why I don't have too much sympathy with casinos when someone exploits a loophole.

You just need to look through the complaints section on here where people have had thousands confiscated as they did 1 x bet accidentally over the max bet allowed during a bonus, or withdrawals refused as they self excluded 3 years previously from a casino, which the one they are currently playing at recently bought, only 'discovered' the self exclusion after the player deposited £xxxxx's but then refuse a £500 withdrawal. That type of thing.

 

[Ginogenelli]

What was the outcome to this?

 

[Slim mit]

Nothing to report! To be honest I have had no Corespondents from videoslots at all and it’s been well over a week now......

 

[Team.Videoslots]

Hi @Slim mit,

Sorry that it is taking some time. I will do my best to chase an update and reply to you via email asap (I won't be able to do that here due to the GDPR.)

Wishing you both a pleasant weekend.

Br,
Team Videoslots

 

[Slim mit]

Thank you for responding. I look forward to hearing back from the team.

 

[Slottery]

This gives me an idea.. I can ask my friend if I can use his bank card to deposit into a casino of mine and if we win big we keep the money and if we loose a lot we can say I didn't know he was using my account and get the lost deposits back. I could just say the transactions went into my spam folder which no one ever looks at and wham bam bobs your auntie.

More common attempt is to use friends card "without permission" and claim back deposits if not winning (and not withdraw too big amounts that can get without verification in many places when account is otherwise verified and just new card used). Can also be done through the bank as chargeback that don't have to deal with casino at all. You just happened to lost your card or somebody got your details somehow.

 

[Ginogenelli]

Surely to avoid this happening the casino should be verifying people's card details?
The fault lies with the casino for not carrying out basic checks.

Look at the flip side of this. The OP said that his mate was withdrawing any winnings into his own bank also. The danger with this scenario is the friend could have ran out of money and started using the OPs card without his knowledge and withdrawn the winnings back into his bank.
Or he could have used stolen cards to do it.

I'm not really sure how anyone can defend videoslots here. They're a great casino but if you're taking OPs word for what has gone on there is really no defending videoslots.

There have also been other posters in this thread saying they've had CVC issues at videoslots, namely not having to input a CVC number or inputting a wrong one but still depositing successfully. This makes the stolen card scenario a real possibility.

 

[Slim mit]

Still not heard a single word from videoslots. Seems like no rush to look in to this at all.

 

[Ginogenelli]

Seems like videoslots have got a fair few problems to deal with at the minute, you could be waiting for a while!

 

[Ginogenelli]

@Team.Videoslots