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Help me,ECash Direct has voided my neteller withdraw

Discussion in 'Online Casino and Poker Complaints - old section' started by valerinia, Jul 20, 2004.

    Jul 20, 2004
  1. valerinia

    valerinia Dormant account

    Location:
    italy
    I requested a withdraw for 629$ with neteller.
    Today I receved this email:This is to inform you that ECash Direct (UK) Ltd. has voided your withdrawal request for $629.00 back to your NETeller account. Please contact ECash Direct for more information.

    only this nothig explation

    The casino is Peach casino.

    I used my personal pin that I receved to my home for withdraw.

    Please help me.

    thank yuo
     
  2. Jul 20, 2004
  3. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Surely your first step is to contact them and find out why they've voided your cashin?

    Until you know why they've voided it (or at least tried to find out why), how do you expect someone to help you?

    It could have purely been an administration error - they messed up my Intercasino deposit and cashin a few weeks back, but after a single email it was all sorted.
     
  4. Jul 20, 2004
  5. jpm

    jpm Dormant account

    Dirk is right on the mark here, call their toll free phone number and just ask. Either that or email them, but calling I'd think would be faster.
     
  6. Jul 20, 2004
  7. valerinia

    valerinia Dormant account

    Location:
    italy
    I sent three email one to peach casino and two to Ecash direct
    now I try to call
    but I speake english very bad.
    the first time a problem with a criptologic casino.
    All my friends said that criptologic are the best casino on net and never a player has problems.
    I don't know
     
  8. Jul 20, 2004
  9. jpm

    jpm Dormant account

    I am pretty sure that support has people who speak various languages, so they should have someone who can speak Italian.
     
  10. Jul 20, 2004
  11. caruso

    caruso Banned User - repetitive violations of <a href="ht

    Occupation:
    Casino apologist
    Location:
    England
    If you need something translated, PM me and I'll do it for you.
     
  12. Jul 20, 2004
  13. padanian

    padanian Experienced Member

    Occupation:
    marketing manager of a medium sized tourist compan
    Location:
    Italy
    ,,,

    Are you an Italian speaker, as well?!? :rolleyes:
     
  14. Jul 21, 2004
  15. valerinia

    valerinia Dormant account

    Location:
    italy
    ecash direct

    Today I speak with ecash direct support in italian.
    He does not know because my withdraw to Peach casino was denied and because my account was closed.
    He said me that tomorrow send an email me with an explation.
    He 'll say me what I must do to resolve this problem.

    Also my account in VIP CASINO (another casino of ECASH Direct) is been closed without comunication.There my balance is 565$ and I must receve the pin to withdraw.
    I have not any problem to send to Ecash direct my identity proof or other documented.

    Ps I don't have doble account.
     
  16. Jul 22, 2004
  17. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Hmm - something fishy here one way or another, I've never heard of E-cash doing anything like this unless something untoward had been going on :what:

    If your sure you haven't broken any of the Crypto/Ecash's rules then 'Pitch a Bitch' at this site - I'm sure Bryan will get to the bottom of it for you.

    Are you sure you and a friend haven't used the same computer/internet connection/Neteller account?
     
  18. Jul 23, 2004
  19. padanian

    padanian Experienced Member

    Occupation:
    marketing manager of a medium sized tourist compan
    Location:
    Italy
    I had some PMs with him/her in Italian, and he/she had used a neteller account from a friend. That's possibly the reason...Not done in bad faith, but still a violation of the rules. Sometmes it's not easy to get all T&Cs and especially for Italian speakers there are very few resources...
     
  20. Jul 23, 2004
  21. cipher

    cipher Banned member - being a jerk

    Man I've got to tell ya that it's absolute insanity for people to try to cut corners by attempting to share Neteller accounts and such things.

    Hopefully, this situation can be reconciled in a way that this individual will not loose out totally. But man, people have got to learn.
     
  22. Jul 23, 2004
  23. jpm

    jpm Dormant account

    That's one of the best ways other than 'sharing' computers for getting yourself banned!
     
  24. Jul 23, 2004
  25. cipher

    cipher Banned member - being a jerk

    I totally agree.
     
  26. Jul 23, 2004
  27. valerinia

    valerinia Dormant account

    Location:
    italy
    thank yuo

    Thank yuo for your beatiful word!
    But the sitaution will be resolved.
    I speak with Italian support,and he tell me that is all right because I sent all authorisations of Neteller holder and driver license.

    chiper and jpm again thank yuo very much!
     
  28. Jul 23, 2004
  29. erp1

    erp1 Dormant account

    Nice, to be able to say that I completely agree with jpm. :)
     
  30. Jul 23, 2004
  31. jpm

    jpm Dormant account

    That's good news Valerinia, glad to hear it was sorted out in your favor and fairly quickly too.
     

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