I might be missing some obvious point now why this all look quite stupid for me, what steps i'm missing_
- Self-Exclusion requested years ago, at the time there was form to fill like we all know, you decided not to do it (i don't have printer but if i need something printed, i can get it done really fast when needed but instead didn't do anything, not really severe gambling problem where you do everything possible to help yourself).
- At later stage self-exclusion asked again, form not needed anymore but email sent to wrong email address (never bothered to contact casino? If not getting reply to email, quite normal is assume it haven't been delivered to right place, normally would chase it up and ask, especially if you are seriously addicted and want to get things sorted, they even had chat at the time did they? Could have quickly ask if email is received and if now, try to get things sorted)
- Then naturally account is still open because self-exclusion not completed but just left how it was, then when realize that self-exclusion is not there, instead of contacting casinos, starting to deposit and lose. Then when realize that losing is still not nice like it wasn't before, will ask deposits back.
Dunno which court you planning to go and find some obvious failure, process was how it was by the time, there were multiple options to get self-exclusion active but filling form or following up email was too much to do and just left everything how it was. Your claim is that because you have asked self-exclusion and casino have provided you tools to do it but you haven't done it, they should have known that you still wanna do it even you didn't wanna complete it.
I guess best UKGC could do would be to increase age needed for gambling to be above 50 and see if that would anyhow decrease amounts of "Casino should have been seen i have gambling problem but they didn't and failed to protect me and i'm so vulnerable that i couldn't do anything myself" complaints or maybe mandatory "Gambler License" provided by UKGC what all would need to get before allowed to single deposit, all would be aware that gambling can lead losing money which is not nice if can't control how much is able to lose etc.... and with that license everyone would have agreed to be grown up people and take responsibilities from own actions, instead of willing afterward remove all responsibilities to other parties can get compensated about own doings.
- Self-Exclusion requested years ago, at the time there was form to fill like we all know, you decided not to do it (i don't have printer but if i need something printed, i can get it done really fast when needed but instead didn't do anything, not really severe gambling problem where you do everything possible to help yourself).
- At later stage self-exclusion asked again, form not needed anymore but email sent to wrong email address (never bothered to contact casino? If not getting reply to email, quite normal is assume it haven't been delivered to right place, normally would chase it up and ask, especially if you are seriously addicted and want to get things sorted, they even had chat at the time did they? Could have quickly ask if email is received and if now, try to get things sorted)
- Then naturally account is still open because self-exclusion not completed but just left how it was, then when realize that self-exclusion is not there, instead of contacting casinos, starting to deposit and lose. Then when realize that losing is still not nice like it wasn't before, will ask deposits back.
Dunno which court you planning to go and find some obvious failure, process was how it was by the time, there were multiple options to get self-exclusion active but filling form or following up email was too much to do and just left everything how it was. Your claim is that because you have asked self-exclusion and casino have provided you tools to do it but you haven't done it, they should have known that you still wanna do it even you didn't wanna complete it.
I guess best UKGC could do would be to increase age needed for gambling to be above 50 and see if that would anyhow decrease amounts of "Casino should have been seen i have gambling problem but they didn't and failed to protect me and i'm so vulnerable that i couldn't do anything myself" complaints or maybe mandatory "Gambler License" provided by UKGC what all would need to get before allowed to single deposit, all would be aware that gambling can lead losing money which is not nice if can't control how much is able to lose etc.... and with that license everyone would have agreed to be grown up people and take responsibilities from own actions, instead of willing afterward remove all responsibilities to other parties can get compensated about own doings.