thanks for the input ....i am not really sure i should have been excluded anyway but having excepted the explaination from them that both cooling and SE are treated as the same thing i figured it does not really matter ...just looks like a case of win win for the casino . If i could print the all the messages that have gone between us it would show that there was a significant change in the helpful attitude ...but im still optimistic
What bothers me most in this is that everything should be called self exclusion if that's what they mean, no matter the time.
They should also list all casinos that are included if anyone SE. And of course not let anyone sign up, or if they already have other accounts get them closed immediately.
It seems silly to pay back deposits if the account are closed just for a week, but if that is a rule from ukgc then that's what they have to do.
Maybe it's just a day left of it when the money arrives but they have created the problems themself by not being clear.