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Help! Can a dealer stand on 16 EVER???

Discussion in 'Online Casino and Poker Complaints - old section' started by jdtimi, Aug 29, 2002.

    Aug 29, 2002
  1. jdtimi

    jdtimi Dormant account

    I'm confused?! Doesn't a dealer ALWAYS have to hit a 16, no matter what the player's hand is?

    I was playing at Capt. Cook's multi-hand blackjack. I believe CC uses microgaming software. I stood at 14 with the dealer showing a 2. The dealer proceeded to draw to a 7 card 16, then stood and declared a lose for me.

    Under the Multi-hand Blackjack Help (from the toolbar of the multi-hand blackjack casino page), it states:

    "The dealer must stand on all 17 and draw on 16."

    I've emailed them several times. Their reply, though prompt, has always been:

    "Yes this is correct but if the dealer wins with a hand more than you then there is no need for the dealer to hit again. For example, if you stood on 12 and the dealer got 14 then the game is over again because the dealer won. In a non-online casino the dealer will not hit again when they have already beaten your hand. There is no point in the dealer taking that additional risk :) They might get a 10 and this means they are on 24 and you are on 12 and you win. This dealer will be out of job real soon :) "

    Am I missing something??!
  2. Aug 29, 2002
  3. mary

    mary Dormant account

    Say what?
    Whoever gave you that answer needs a new job.

    Go to your Playcheck record and take a screenshot, then email Casinomeister here. You may have found a bug in the software.
  4. Aug 29, 2002
  5. jyde

    jyde Dormant account

    :rofl: You may also have found a bug in the support.
  6. Aug 30, 2002
  7. cybergray

    cybergray Dormant account

    My curiosity is killing me. No need to go into my sad saga about Captain Cook's, but were you corresponding with a customer support rep named Chris?
  8. Aug 30, 2002
  9. al102

    al102 Guest

    I also had a bad experience on CC's BlacJack.
    May somebody will help to clarify on this.
  10. Aug 30, 2002
  11. jdtimi

    jdtimi Dormant account


    No, all of my emails were handled by Ali (guy or girl?). Guess once you get into the system, they keep giving you to the same rep. Sad to think I'm supposed to trust the advice of their CSRs. :(
  12. Aug 30, 2002
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    I've contacted the casino and they're looking into the matter.

  14. Aug 30, 2002
  15. cybergray

    cybergray Dormant account

    The reason I asked, was because I went round and round with Cook's, with e-mails back and forth. What finally worked was to send them pertinent links to their own site. However, the person I corresponded with eventually apologized and fixed it up. I was left with the opinion that no one was trying to cheat me, just bungling a little. Of course, after all the fuss, I lost my little pile anyway.
  16. Aug 30, 2002
  17. cegep

    cegep Dormant account

    :tri_right: I am not sure but BJ MGS rules states that the player or/and the dealer stands after 7 Card draw. Anyway this situation is very rare.
  18. Aug 31, 2002
  19. adaubenmire

    adaubenmire Dormant account

    Sometimes it takes the dealer at MGS 7 cards to get 21 after you've been dealt a 20. ;)
  20. Aug 31, 2002
  21. casinowinner

    casinowinner Guest

    Any casino that is losing will use dirty tactics to make you lose.I have been playing and winning in most Landbase casinos around the world and I have yet to find a truly decent management who is clean. I have seen and experienced many kinds of tricks and tactic they come up with when you are winning consistenly.
  22. Sep 4, 2002
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    From CCC:

    Hi Bryan,

    Thanks for your reply. I had a look through the rules for this game and as it turns out the maximum number of cards any player (including the dealer) can have in one hand is seven, therefore the dealer was forced to sit on the 16 and the player lost the hand. It is most certainly a very rare thing for anyone to be holding seven cards and still be below 17. This rule is only in place for the 'multi-hand' version of blackjack at Captain Cook's - Standard Blackjack has an eleven card limit.


  24. Sep 4, 2002
  25. jdtimi

    jdtimi Dormant account

    Thanks Bryan. I can swallow the fact that the software has a 7 card limit for BOTH sides. It sucks, but if that's the way they wrote it, that's that. I play multi-hand bj because the game plays faster than single player bj. I'll just bite my tongue next time I get burned.

    What still aggravates me, is the incompetence of the support person at CCC trying to explain the problem. Their excuse was simple ignorance of the game. Isn't part of their job to know the BASIC rules of the games they're supporting!
  26. Sep 27, 2002
  27. trader

    trader Guest

    I only play the single deck game so this could not be a problem. The lowest possible 11 card total for the single deck game is a hard 21 and you can only get there by hitting on a hard 18 or more.

    I am not sure what they were thinking with the seven card limit for a multideck game. It is a rare situation but the limit is totally unnecessary.
  28. Jun 25, 2003
  29. rainman

    rainman Dormant account

    if u bust out the dealer doesn't have to hit a 16
  30. Jun 25, 2003
  31. linda7

    linda7 Quit Gambling

    A mommy...best job ever!
    Brooklyn, NY
    No rainman, they dont even do that in land based casinos in Atlantic City.
  32. Jun 29, 2003
  33. rainman

    rainman Dormant account

    If you are the only one playing and you bust out the dealer don't have to take a card on a 16. If you don't bust out the dealer has to draw on a 16 in ac.I don't know about the seven card rule.
  34. Oct 14, 2003
  35. rainman

    rainman Dormant account

    ah if the dealer flips over his cards and has sixteen and u busted then he don't hit. Your right in ac they don't have to flip over the hole card if u bust.mh bj at ic and wh the dealer flips over hole card even if u bust.

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