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Help! Can a dealer stand on 16 EVER???

Discussion in 'Online Casino and Poker Complaints - old section' started by jdtimi, Aug 29, 2002.

  1. jdtimi

    jdtimi Dormant account

    I'm confused?! Doesn't a dealer ALWAYS have to hit a 16, no matter what the player's hand is?

    I was playing at Capt. Cook's multi-hand blackjack. I believe CC uses microgaming software. I stood at 14 with the dealer showing a 2. The dealer proceeded to draw to a 7 card 16, then stood and declared a lose for me.

    Under the Multi-hand Blackjack Help (from the toolbar of the multi-hand blackjack casino page), it states:

    "The dealer must stand on all 17 and draw on 16."

    I've emailed them several times. Their reply, though prompt, has always been:

    "Yes this is correct but if the dealer wins with a hand more than you then there is no need for the dealer to hit again. For example, if you stood on 12 and the dealer got 14 then the game is over again because the dealer won. In a non-online casino the dealer will not hit again when they have already beaten your hand. There is no point in the dealer taking that additional risk :) They might get a 10 and this means they are on 24 and you are on 12 and you win. This dealer will be out of job real soon :) "

    Am I missing something??!
  2. mary

    mary Dormant account

    Say what?
    Whoever gave you that answer needs a new job.

    Go to your Playcheck record and take a screenshot, then email Casinomeister here. You may have found a bug in the software.
  3. jyde

    jyde Dormant account

    :rofl: You may also have found a bug in the support.
  4. cybergray

    cybergray Dormant account

    My curiosity is killing me. No need to go into my sad saga about Captain Cook's, but were you corresponding with a customer support rep named Chris?
  5. al102

    al102 Guest

    I also had a bad experience on CC's BlacJack.
    May somebody will help to clarify on this.
  6. jdtimi

    jdtimi Dormant account


    No, all of my emails were handled by Ali (guy or girl?). Guess once you get into the system, they keep giving you to the same rep. Sad to think I'm supposed to trust the advice of their CSRs. :(
  7. Casinomeister

    Casinomeister Administrator Staff Member

    I've contacted the casino and they're looking into the matter.

  8. cybergray

    cybergray Dormant account

    The reason I asked, was because I went round and round with Cook's, with e-mails back and forth. What finally worked was to send them pertinent links to their own site. However, the person I corresponded with eventually apologized and fixed it up. I was left with the opinion that no one was trying to cheat me, just bungling a little. Of course, after all the fuss, I lost my little pile anyway.
  9. cegep

    cegep Dormant account

    :tri_right: I am not sure but BJ MGS rules states that the player or/and the dealer stands after 7 Card draw. Anyway this situation is very rare.
  10. adaubenmire

    adaubenmire Dormant account

    Sometimes it takes the dealer at MGS 7 cards to get 21 after you've been dealt a 20. ;)

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