Question HELP-Betvictor Slot problems . What should I do guys ?

Ntt261290

Dormant Account
PABnoaccred
Joined
Mar 9, 2020
Location
Canada
Hi everyone ! Here is what happened to me :



I was playing the game Wild Orient at Betvictor with $18.75 per spin. After I respin from a reel and I got 3 scatters which enter free games. Then I lost connection, I logined again to the game but the free games was gone. And the bet changed from $18,75 to $15. I quickly go to my bet transactions and took screenshots of my last spin and I contacted Live Chat. I spoke to the manager name Sam and after he check it it said that he saw only 4 respins from the game and all of them with $0 return. At this point I showed him my screenshots with the last spin return of $37.50 ( 3 scatters pay you this amount) and he said I’m sorry. Your screen shot is clear but I Don’t see the last spin with Scatters from my end. This is impossible, if I can see it and he can see it. He said give him 24hours to contact game provider. I’m waiting for him to contact me today. But this is cheating player. Luckily I took screenshot before I contacted them. What should I do guys ? With that $18.75 per spins and free games with 15 spins and the spins can be trigger again and again I could have a chance to win thousands of dollars. Here is some picture when I talk to him. This is what he show me from his side of my last transactions
 

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Ntt261290

Dormant Account
PABnoaccred
Joined
Mar 9, 2020
Location
Canada
Yes even the manger confirmed that but I don’t know what are they gonna do about this ?
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
usually, the casino (BetVictor) gets in touch with the game supplier (Microgaming) and they will check for the stuck round as there will be a timestamp for it. They will play it out and credit you the winnings.
 

Ntt261290

Dormant Account
PABnoaccred
Joined
Mar 9, 2020
Location
Canada
But it’s not fair If they do that. What if instead of $10000 Winning for that round but in their hand it could win only $100...
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Hi everyone ! Here is what happened to me :



I was playing the game Wild Orient at Betvictor with $18.75 per spin. After I respin from a reel and I got 3 scatters which enter free games. Then I lost connection, I logined again to the game but the free games was gone. And the bet changed from $18,75 to $15. I quickly go to my bet transactions and took screenshots of my last spin and I contacted Live Chat. I spoke to the manager name Sam and after he check it it said that he saw only 4 respins from the game and all of them with $0 return. At this point I showed him my screenshots with the last spin return of $37.50 ( 3 scatters pay you this amount) and he said I’m sorry. Your screen shot is clear but I Don’t see the last spin with Scatters from my end. This is impossible, if I can see it and he can see it. He said give him 24hours to contact game provider. I’m waiting for him to contact me today. But this is cheating player. Luckily I took screenshot before I contacted them. What should I do guys ? With that $18.75 per spins and free games with 15 spins and the spins can be trigger again and again I could have a chance to win thousands of dollars. Here is some picture when I talk to him. This is what he show me from his side of my last transactions
Not sure what more you want they said they will look in to it for you, but then you still say "its pissing you off" and asking whos responsibility this is, they only a chat agent, Lucky they are going to look in deeper for you alot of place just fob you off, just sit back and wait
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Happened to me at unibet. Support was clueless obviously. But I contacted the provider. 10 cents bonus round on mystery reels 920x result for 92$ lol

pray
 

Ntt261290

Dormant Account
PABnoaccred
Joined
Mar 9, 2020
Location
Canada
Not sure what more you want they said they will look in to it for you, but then you still say "its pissing you off" and asking whos responsibility this is, they only a chat agent, Lucky they are going to look in deeper for you alot of place just fob you off, just sit back and wait
Well I spent my money at one of the highest reputation Casino and I play $18.75 per spin mate. I’m not allow to get up set ?
 

mack341

Meister Member
Joined
May 8, 2018
Location
south east england
Ntt I would feel exactly the same way as you do, have the same fears that you're going to be stitched up, but what can you do? hire a computer expert, take them to court to get access to the relevant file on the server etc..?

I don't know that game, so not sure of the variance, and the odds for the various results 0x to 10x, 100x and so on, like you said the retriggers play a part in that result. Hopefully the slot makers will be honest and decent and give you the true result and a breakdown of each spin
 

goatwack

I have nipples, Greg. Could you milk me?
CAG
Joined
Aug 29, 2012
Location
Londonia
If that were me of course ideally I'd love the casino to reboot the game, put me back at $18.75 stake and let me play out the bonus round, being the clever chaps that they are with seemingly everything else.

But of course they won't do that, they'll take 3 weeks to 'confirm' the result that was supposedly played out already, or play it out in the background.

So yes it's at that point where they could just as well say someone won 10x, and that's yer lot. Always found that dubious at best
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Hi everyone ! Here is what happened to me :



I was playing the game Wild Orient at Betvictor with $18.75 per spin. After I respin from a reel and I got 3 scatters which enter free games. Then I lost connection, I logined again to the game but the free games was gone. And the bet changed from $18,75 to $15. I quickly go to my bet transactions and took screenshots of my last spin and I contacted Live Chat. I spoke to the manager name Sam and after he check it it said that he saw only 4 respins from the game and all of them with $0 return. At this point I showed him my screenshots with the last spin return of $37.50 ( 3 scatters pay you this amount) and he said I’m sorry. Your screen shot is clear but I Don’t see the last spin with Scatters from my end. This is impossible, if I can see it and he can see it. He said give him 24hours to contact game provider. I’m waiting for him to contact me today. But this is cheating player. Luckily I took screenshot before I contacted them. What should I do guys ? With that $18.75 per spins and free games with 15 spins and the spins can be trigger again and again I could have a chance to win thousands of dollars. Here is some picture when I talk to him. This is what he show me from his side of my last transactions
Sorry if I’ve missed it. But did you sign up via a link or directly via the site.
 

ladyhawke

Meister Member
Joined
Sep 23, 2016
Location
Here, There, Everywhere.
@Ntt261290

He said give him 24hours to contact game provider. I’m waiting for him to contact me today. But this is cheating player. Luckily I took screenshot before I contacted them. What should I do guys ?

are we allow to contact the game provider?

Well I spent my money at one of the highest reputation Casino and I play $18.75 per spin mate. I’m not allow to get up set ?

Don’t you know that sometimes they can control the result of the game ?


Firstly: I am assuming your PAB is in relation to your problem with BetVictor. If you continue to post then it will be canned, as it is against the PAB rules.

Secondly: BV advised you what is going to happen, but you are asking us for advice? The path to resolution has been quite clearly explained by BV, then confirmed by many of the members here, so not sure why you are persisting in continuing to ask .

Thirdly: Yes, you are allowed to be upset, but your attitude - particularly with the comment "Don’t you know that sometimes they can control the result of the game ?" is, quite frankly, disturbing, particularly as you continue to whinge, and then question the fairness of MG's investigation.
 

ladyhawke

Meister Member
Joined
Sep 23, 2016
Location
Here, There, Everywhere.
If that were me of course ideally I'd love the casino to reboot the game, put me back at $18.75 stake and let me play out the bonus round, being the clever chaps that they are with seemingly everything else.

But of course they won't do that, they'll take 3 weeks to 'confirm' the result that was supposedly played out already, or play it out in the background.

So yes it's at that point where they could just as well say someone won 10x, and that's yer lot. Always found that dubious at best
This is where you and I disagree.

If you think so little of how a provider investigates issues like this, then surely that means you don't actually believe in the fairness of the slots you are playing? You can't have one without the other.
 

mack341

Meister Member
Joined
May 8, 2018
Location
south east england
I panicked when I was a new player and experienced my first crashed bonus, I thought 'sh*t I've lost that money' rushed to live chat and they told me to reload the game and there it was, 'bleeding clever' I thought at the time.

I wonder what the technical explanation is for this not being possible in this instance?
 
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goatwack

I have nipples, Greg. Could you milk me?
CAG
Joined
Aug 29, 2012
Location
Londonia
This is where you and I disagree.

If you think so little of how a provider investigates issues like this, then surely that means you don't actually believe in the fairness of the slots you are playing? You can't have one without the other.
I'm no advocate of slots' cleanliness, even less casinos' delayed relayed information on a high-stakes bonus freeze, no
 

mack341

Meister Member
Joined
May 8, 2018
Location
south east england
This is where you and I disagree.

If you think so little of how a provider investigates issues like this, then surely that means you don't actually believe in the fairness of the slots you are playing? You can't have one without the other.

no because the games are independently tested, no organisation is going to independently [technically] verify this result, casinos and slot providers could cheat far more easily in this instance. The fact that games are thoroughly tested independently implies to me the gambling regulators don't fully trust the slot companies either...whether through incompetence in programming or something more deliberate.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Don’t you know that sometimes they can control the result of the game ?

I don't know how much you know about Microgaming and how their reporting works.

Each transaction/bet/spin gets a unique reference number, even every free spin. You can call that up e.g. in your game history. You can even see the reel displays.

When they play your round, they produce a complete audit trail - RNG request, result, next RNG request, result etc etc.

I can assure you that MG has no interest whatsoever to skew the results as they themselves are not the ones paying you the potential win.
 

Ntt261290

Dormant Account
PABnoaccred
Joined
Mar 9, 2020
Location
Canada
Ntt I would feel exactly the same way as you do, have the same fears that you're going to be stitched up, but what can you do? hire a computer expert, take them to court to get access to the relevant file on the server etc..?

I don't know that game, so not sure of the variance, and the odds for the various results 0x to 10x, 100x and so on, like you said the retriggers play a part in that result. Hopefully the slot makers will be honest and decent and give you the true result and a breakdown of each spin
There was a time from Bonus round with 15 spins I got up to 60 spins. Believe it or not Bet365 has to remove this game after I had a big win from the game .its funny when I was playing and get logged out. I go back to the website the game was gone. But I go to the app it’s still there. So I play from the app but after 30 mins same problem and the game from the app was gone also I contacted them and they said game provider remove it. They have no idea about it
 

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ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Well I spent my money at one of the highest reputation Casino and I play $18.75 per spin mate. I’m not allow to get up set ?
Its being looked in to, Not sure what more you want to happen, Lets hope they dont void it , cause you wouldn't be getting any winnings then and there will be nothing you can do about it
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
There was a time from Bonus round with 15 spins I got up to 60 spins. Believe it or not Bet365 has to remove this game after I had a big win from the game .its funny when I was playing and get logged out. I go back to the website the game was gone. But I go to the app it’s still there. So I play from the app but after 30 mins same problem and the game from the app was gone also I contacted them and they said game provider remove it. They have no idea lol. Poor Bet365
Why would they remove a slot cause someone got a big win from it? I dont see DOA being removed from every casino when someone gets wild line
 

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