New Casino Rep Hello folks, just a heads up that Casumo is back on the Forum!

Mark_Lottomart

Accredited Casino Representative
Joined
Feb 8, 2022
Location
Gibraltar
@Mark_Lottomart I watched a debate on Sky racing on Sunday were one of the MP's on the committee looking at changes to the Gambling Act stated that casino's view anyone spending more than £75 a month as a high roller, surely that statement cant be right?
Its looking like there will be a monthly deposit limit of £100 put in place unless customers are willing to go through SOW/SOF checks, but they seemed to think that this may be an automatic process, i.e. soft checks on credit/abnking.
I didn’t see the debate but £75 a month sounds a little low to me to be considered a high roller. Let’s see what the new regulations bring in terms of limits moving forward.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
North West
Its looking like there will be a monthly deposit limit of £100 put in place unless customers are willing to go through SOW/SOF checks, but they seemed to think that this may be an automatic process, i.e. soft checks on credit/abnking.
If that does away with the ludicrous withholding of withdrawals for someone who wins 5 figures from a £20 deposit by SOME casinos, I’m all for it.

It’s that sort of stuff that irks people the most.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
North West
It can’t be ignored.

If an operator receives a bank statement for whatever reason (proof of address, AML, RG) we can’t just turn a blind eye to anything that looks a risk. “Hey Mark here’s my bank statement showing my address of 1 High Street” yet the account is overdrawn and there are markers of harm etc. Everything needs to be taken into consideration.

I know there’s going to be the age old debate of “GDPR” and can and can’t be used, but the reality is that the GC are (correctly) expecting operators to use whatever information we have visibility of to help protect a consumer.
The UKGC doesn’t trump GDPR. GDPR is the law of the land, the UKGC just decides whether you can have a license or not and operate within the UK. The crux of the matter being that the relevant authorities have the legal right to delve deeper into someone’s circumstances without consent…casinos do not.

This being said I do have empathy towards the tight rope that casinos are walking in regards to operating in the UK. I do think the communication between some casinos and the players is not entirely optimal however. I also think that the process becoming more streamlined and automated will greatly help relieve tensions between the operator and players.
 
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pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
That view is sailing quite close to the Mark (pun intended) Mark. Normally under GDPR you can't simply, mid flow, start switching between purposes or transferring consent between them, for example. The wicket starts to get a bit sticky when that happens.

And it's a bit more than an 'aged old debate' with the punitive sanctions for breaching it probably exceeding most fines from the UKGC ;)
 

angelleila

Newbie member
PABinit
Joined
May 2, 2022
Location
toronto
If that does away with the ludicrous withholding of withdrawals for someone who wins 5 figures from a £20 deposit by SOME casinos, I’m all for it.

It’s that sort of stuff that irks people the most.
From what I see with my account, they’re actually doing the checks in order to apply limits afterwards or close the account or attempt to confiscate the funds. Am I on the right page ?
 

bamberfishcake

Senior Member
PABinit
MM
Joined
Jan 8, 2019
Location
Essex
The crux of the matter being that the relevant authorities have the legal right to delve deeper into someone’s circumstances without consent…casinos do not

Isn't the crux of the matter that AML obligations give casinos the consent they need.

As Mark said, under AML regulations and guidelines, casinos are obliged to look into everything they receive to avoid failings and being fined when it comes to auditing. As long as the data is handled under GDPR guidelines, casinos literally have to follow a trail to the source of money.

Sorry if I have picked up the wrong end of the stick here, it's morning and I skim-read. Feel free to hurl abuse if I am way off the mark :)
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
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Welcome dear Camila!! :cheerleader:
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Happy Monday everybody!

I'm Camila, Affiliate Manager at Casumo and I am happy to join the Casinomeister community :)

UK people, have you watched Casumo on TV this weekend? Let me know your thoughts, please!
Looking forward to interacting with everyone here and more than happy to help out with any queries!
Happy week!
Hiya Camila! I am glad you could join us. :thumbsup:

@Mark_Lottomart I watched a debate on Sky racing on Sunday were one of the MP's on the committee looking at changes to the Gambling Act stated that casino's view anyone spending more than £75 a month as a high roller, surely that statement cant be right?
Its looking like there will be a monthly deposit limit of £100 put in place unless customers are willing to go through SOW/SOF checks, but they seemed to think that this may be an automatic process, i.e. soft checks on credit/abnking.
Yeah - I know for a fact one operator discussing players with a top level person at the UKGC. This person stated explicitly that he/she could not understand why anyone would gamble ANY amount of funds - and was aghast at the people who are actual bona fide high rollers defined by Las Vegas standards.

Getting the UKGC to understand the mindset of gamblers who have self discipline and are trying to enjoy themselves is like getting sex advice from a Catholic priest. :p
 

Casumo Casino

Casumo Representative
Joined
Apr 21, 2015
Location
Malta
At least they don't pretend that only a handful of senior staff have access to your most private financial documents. No, you have to send them to the standard email address [email protected] :lolup:
We are very careful to ensure any and all sensitive information is handled with care but we also want to ensure this is all done as fast as we can for you so any documents can be sent to our normal email at [email protected] or directly to [email protected] 👌- Jay @Casumo Casino
 
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Casumo Casino

Casumo Representative
Joined
Apr 21, 2015
Location
Malta
This is good news. The site has improved massively since a year or two back when it went to shit. Back to quick withdrawals, decent RTP and good service.

Good luck

This is good news. The site has improved massively since a year or two back when it went to shit. Back to quick withdrawals, decent RTP and good service.

Good luck!
Hey there danofthewibble, I'm extremely pleased to hear you have noticed and enjoyed the changes we have made in the last 12 months. ❤️

We are constantly striving to provide a fantastical, magical experience for our players and cannot wait for you to enjoy the rest of what we have planned for the future!

Have an awesome day, month week, and year and we will see you around in the Casumoverse! 💪

Xavier
@Casumo Casino
 

Casumo Casino

Casumo Representative
Joined
Apr 21, 2015
Location
Malta
Went to reopen my account and they requested everything they'd need for SOW. Sorry but it's just too much effort to provide this when I haven't deposited in about 4 years
Totally understand how this can be very frustrating Toms596. We always want to welcome back returning players who are excited to jump back into the CasumoVerse as soon as possible but we do need to make sure we are complying with UKGC regulations, it is a lot of documents though we get that for sure 😱

Once sorted out though and reviewed by the relevant team you're all ready to jump back into the fun 🤩- Jay @Casumo Casino
 

Casumo Casino

Casumo Representative
Joined
Apr 21, 2015
Location
Malta
This is good news. The site has improved massively since a year or two back when it went to shit. Back to quick withdrawals, decent RTP and good service.

Good luck!
Is it safe to play at Casumo again? I’ve read some absolute horror stories over there. In it’s day it was a great casino.
Howdy JGslots, I'm sorry to hear you've heard some horror stories. 👻

As with anything, there are two sides to every story and sometimes something as small as a preference not being met can result in horror stories. Not to worry though, this is why we are here today. 😉 We have a duty to ensure that all of our players are receiving the experience all of our players have come to know and love.

As per many reviews, it is completely safe to play at Casumo and the adventure and games are better than ever.

We are ever-improving and always looking for ways to provide the best experience an online casino can provide!

We look forward to seeing you zoom around the Casumoverse! ❤️

Xavier
@Casumo Casino
 

Casumo Casino

Casumo Representative
Joined
Apr 21, 2015
Location
Malta
Is it safe to play at Casumo again? I’ve read some absolute horror stories over there. In it’s day it was a great casino.
I also stopped playing at Casumo 1-2 years ago when it was going downhill... :(
Now i only get emails from you guys about joining Dunder (i think it was). :what:

Highest RTP now again?
Quick withdrawals?
Hello there sapit222,

I understand you stopped your Casumo Adventure a couple of years ago. 😭

As you stated it was going downhill in your opinion, I can appreciate your decision.

However, we have made numerous changes and improvements surrounding our withdrawal processes, the RTP as you have mentioned is also a talking point amongst other players so it may be a good idea to fill up your rocket with fuel and start your journey across the Casumoverse once again, who knows 😉

Either way, I believe you would welcome our changes and have a wonderful experience with us once again. 💜

Have a great day and remember to stay Legendary! ⭐

Xavier
@Casumo Casino
 

Casumo Casino

Casumo Representative
Joined
Apr 21, 2015
Location
Malta
I’ve had no problems there in months. Some fairly decent size wins, paid to my bank account within a few hours. Can’t complain.
I tried to re-open my casumo account around a year ago to no avail, no one responded to my tickets, so I gave up.

Casumo was always my go-to casino though, never had any complaints. Stronger forum presence never hurts, either, so good luck on here.
Howdy 4048, 👋

I'm sorry to hear your request to re-open your account was unsuccessful. 😓
It hurts even more so to know we were your go-to casino. 😭

I can assure you that we are much more improved, bigger, and better than we were over a year ago and we are constantly looking at ways to improve not only our games and experience but also our procedures and customer support. 💜

If you would like to reach out to us in a live chat or via email at [email protected] and we can most certainly look into this, should you choose.

Thank you so much for the encouraging words and we look forward to hopefully seeing you travel the Casumoverse once again 🚀

Xavier
@Casumo Casino
 

Casumo Casino

Casumo Representative
Joined
Apr 21, 2015
Location
Malta
Welcome, Camila aka @AffiliatesCasumo

Do you know Louis? I hope he is well. He used to post the biggest winners for the month. THink it was the top 50 or so of games and wins.

Any chance of a return of that list? :)
Hello there bamberfishcake,

I'm afraid I do not know Louis, sorry. However, to quote a rather popular pop star, never say never 🤣

We have many improvements and such in the pipeline and who knows, we may even be lucky enough to get a list like that started again 💪
I cannot promise this for sure, but if it's something the players want, it's never too far away from becoming a reality! 💜

If you cross your fingers, I'll cross mine with you!

Have a great day and stay Legendary! ⭐

Xavier
@Casumo Casino
 

Casumo Casino

Casumo Representative
Joined
Apr 21, 2015
Location
Malta
I had my account closed there despite jumping through hoops to complete SoW and being slightly in profit over 5 years. No reason given, just closed it and said the decision is final and irreversible.

Can only assume they have been losing trade, if they decide to return to a battleground that hasn’t been that complimentary towards them in recent history.
Hi snorky510238! I'm sorry to hear that, I can't really check any account information on a public forum but we will usually contact you to elaborate on this but feel free to jump on our live chat and we can check this!

We're excited to be operating in the UK and hope for it to be a long and exciting relationship 😎
 

Casumo Casino

Casumo Representative
Joined
Apr 21, 2015
Location
Malta
BEWARE!!!

One of my close friends has been trying to get his account at Casumo sorted/verified. He has provided all the requested information and they sent him this today. WOW. JESUS.

View attachment 167366
BEWARE!!!

One of my close friends has been trying to get his account at Casumo sorted/verified. He has provided all the requested information and they sent him this today. WOW. JESUS.

View attachment 167366
Hey there JGSlots,

I'm sorry to hear of this inconvenience.

In the case of verification, it is a somewhat intricate process and requires personal information to be provided. It would appear that we have put the player's best interest in mind in this scenario and added a limit based on the information provided by the player.

Please note this is solely done for the player and as you can appreciate, there is no gain for Casumo to do this except reassuring the player we have their best interest in mind. However, this is not the end-all and be all as this can be questioned, remedied, and resolved. 💜

Kindly ask your buddy to contact us in a live chat or via email at [email protected] and we will be happy to look into this 💪

Have a great day!

Xavier
@Casumo Casino
 

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