New Casino Rep Hello folks, just a heads up that Casumo is back on the Forum!

AffiliatesCasumo

Representative for Casumo Casino
Joined
Apr 29, 2022
Location
Malta
Happy Monday everybody!

I'm Camila, Affiliate Manager at Casumo and I am happy to join the Casinomeister community :)

UK people, have you watched Casumo on TV this weekend? Let me know your thoughts, please!
Looking forward to interacting with everyone here and more than happy to help out with any queries!
Happy week!
 

danofthewibble

Meister Member
Joined
Jan 2, 2018
Location
UK
This is good news. The site has improved massively since a year or two back when it went to shit. Back to quick withdrawals, decent RTP and good service.

Good luck!
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
I also stopped playing at Casumo 1-2 years ago when it was going downhill... :(
Now i only get emails from you guys about joining Dunder (i think it was). :what:

Highest RTP now again?
Quick withdrawals?
 

4048

Experienced Member
Joined
Jul 20, 2017
Location
Malta
I tried to re-open my casumo account around a year ago to no avail, no one responded to my tickets, so I gave up.

Casumo was always my go-to casino though, never had any complaints. Stronger forum presence never hurts, either, so good luck on here.
 

AffiliatesCasumo

Representative for Casumo Casino
Joined
Apr 29, 2022
Location
Malta
I tried to re-open my casumo account around a year ago to no avail, no one responded to my tickets, so I gave up.

Casumo was always my go-to casino though, never had any complaints. Stronger forum presence never hurts, either, so good luck on here.
Hello @4048 I'm sorry to hear that, if you want to give me more details, I can get in touch with our Ambassador team to have a look at this!
 

AffiliatesCasumo

Representative for Casumo Casino
Joined
Apr 29, 2022
Location
Malta
I also stopped playing at Casumo 1-2 years ago when it was going downhill... :(
Now i only get emails from you guys about joining Dunder (i think it was). :what:

Highest RTP now again?
Quick withdrawals?
Hello @sapit222 Thanks for your feedback. Got in touch with our Ambassador team and withdrawals are sent out within a maximum of 72 hours - Regarding RTP - We have more than 3000 games on our UK site and the RTP varies from every slot, table, or live casino game. We have slots up to 98% and live casino and table games all the way up to 99+% RTP :)
 

JGslots

Ueber Meister
webmeister
PABinit
Joined
Feb 12, 2013
Location
Wales
Casumo Cares 😅😅😅😅😅
Only thing Casumo cares about is not getting a multi million pound fine from the UKGC.

It must be on the cards, doing things like this. Are we going to see then exit the UK market very soon perhaps?
 

JGslots

Ueber Meister
webmeister
PABinit
Joined
Feb 12, 2013
Location
Wales
Think I'll pass closed my account here few years ago there a disgrace to be honest wouldn't bother if I was you was a great casino many years ago not anymore.

I agree. I don’t actually think they can help being a bad casino now though. A lot of the issues that caused are down to the UKGC.
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
I had my account closed there despite jumping through hoops to complete SoW and being slightly in profit over 5 years. No reason given, just closed it and said the decision is final and irreversible.

Can only assume they have been losing trade, if they decide to return to a battleground that hasn’t been that complimentary towards them in recent history.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
North West
I had my account closed there despite jumping through hoops to complete SoW and being slightly in profit over 5 years. No reason given, just closed it and said the decision is final and irreversible.

Can only assume they have been losing trade, if they decide to return to a battleground that hasn’t been that complimentary towards them in recent history.
A lot of casinos are going to lose UK trade if they maintain an aggressive stance with regards to SOW. I've said it before and I'll say it again, if a casino is not willing to find a satisfactory middle ground between meeting their license obligations and maintaining a customer friendly approach, they may aswell not bother with the UK market.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
North West
BEWARE!!!

One of my close friends has been trying to get his account at Casumo sorted/verified. He has provided all the requested information and they sent him this today. WOW. JESUS.

View attachment 167366
That reads as though they've requested documents for one reason (AML) then taken the liberty to use the same documents to judge their affordability.
 

JGslots

Ueber Meister
webmeister
PABinit
Joined
Feb 12, 2013
Location
Wales
A lot of casinos are going to lose UK trade if they maintain an aggressive stance with regards to SOW. I've said it before and I'll say it again, if a casino is not willing to find a satisfactory middle ground between meeting their license obligations and maintaining a customer friendly approach, they may aswell not bother with the UK market.

Totally agree. I can see lots more casinos closing their UK operation.
 

toms596

Full Member
Joined
Mar 19, 2018
Location
Uk
Went to reopen my account and they requested everything they'd need for SOW. Sorry but it's just too much effort to provide this when I haven't deposited in about 4 years
 

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09237653

Ueber Meister
Joined
Oct 20, 2010
Location
UK
Went to reopen my account and they requested everything they'd need for SOW. Sorry but it's just too much effort to provide this when I haven't deposited in about 4 years
Same problem here, moved on from this clown show after those requests. I heard they dropped all the RTPs anyway.
 

Mark_Lottomart

Accredited Casino Representative
Joined
Feb 8, 2022
Location
Gibraltar
That reads as though they've requested documents for one reason (AML) then taken the liberty to use the same documents to judge their affordability.
It can’t be ignored.

If an operator receives a bank statement for whatever reason (proof of address, AML, RG) we can’t just turn a blind eye to anything that looks a risk. “Hey Mark here’s my bank statement showing my address of 1 High Street” yet the account is overdrawn and there are markers of harm etc. Everything needs to be taken into consideration.

I know there’s going to be the age old debate of “GDPR” and can and can’t be used, but the reality is that the GC are (correctly) expecting operators to use whatever information we have visibility of to help protect a consumer.
 

cncas2123

Ueber Meister
Joined
May 23, 2015
Location
Belfast
@Mark_Lottomart I watched a debate on Sky racing on Sunday were one of the MP's on the committee looking at changes to the Gambling Act stated that casino's view anyone spending more than £75 a month as a high roller, surely that statement cant be right?
Its looking like there will be a monthly deposit limit of £100 put in place unless customers are willing to go through SOW/SOF checks, but they seemed to think that this may be an automatic process, i.e. soft checks on credit/abnking.
 

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