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Your Input Please hello casino how good are they .... :)

Discussion in 'Online Casinos' started by muziq, Sep 22, 2015.

    Sep 22, 2015
  1. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    i got a 100% deposit bonus there and i deposited 34

    was playing DOA @ ,36 spins i had a nice time a lot of 4 scatter trigger to keep me in

    and in the end it gave me the wildline and a bet X 4000 win :)

    support said i can withdraw my cash bal at any time ... now im sitting at 1550

    i wanted to forfeit bonus and cash out 1500 :)

    any one done this with them

    how fast are there withdrawal proceedings

    ty muziq
     
  2. Sep 22, 2015
  3. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Hi Muziq,

    My initial experiences with Hello are quite good, did make a withdrawal with them, but don't know about the bonus part, as that didn't apply to me when i made my withdrawal there..

    I got a small offer yesterday which i tried to take , and then my deposit was refused? So opened chat and they said it was declined from the merchants end, which i frankly don't believe, but ok...

    Not that interested anyway, but, if they are right (i will follow up on this later today) then that can't really be good.
    If you like, they do have a Rep here, DanielHello, who is a decent chap, and quite helpful. Maybe you can p.m. him to clear up any questions, so you can make your withdrawal with an eased mind:)

    Congrats on your win, and i assume you will get paid:)
     
    1 person likes this.
  4. Sep 22, 2015
  5. helenakp

    helenakp Senior Member PABaccred

    Location:
    MK
    My experience with Hello Casino is great one,well so far so good,when i registered and they were running a promo of 50 free spins on Twin Spin,managed to hit big one and cashout 150 euros from those 50 free spins,actually that was the maximum cashout.Got the money day after,no problems at all,they verified my account deposited 10 euros and withdraw 160 euros.
     
    1 person likes this.
  6. Sep 22, 2015
  7. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    Ty me too hope it will all go right :)

    i send a Pm to daniel but he isnt online since july so not expecting a reply :(

    i wrote an email to them and now waiting for the reply just to make sure everything ok

    ty for ur reply
     
    1 person likes this.
  8. Sep 22, 2015
  9. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    The reason he won't be active is because Hello casino moved over to White Hat Gaming Caddell Group group a few months ago which is why they have a much broader range of slots now and a UK license :), and im presuming a lot of the previous staff arent there, as far as the affilate side of things went i used to deal with Daniel but now have a different contact.
     
    2 people like this.
  10. Sep 22, 2015
  11. Przecinek

    Przecinek Dormant account

    Occupation:
    CSA
    Location:
    Respect-land
    Hello Casino is the only casino in the group that I would consider putting my money in (Ok, SinCity Casino is also legit but not as friendly bonus-wise).

    Having said that with over 1500 in my account I would probably complete the wagering.
     
  12. Sep 22, 2015
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, that is correct. Make sure you e-mail docs to them and they will process in 48 hours or quicker. They don't acknowledge docs receipt but you'll be contacted if anything is wrong. If you hear nothing you will get an e-mail confirming processed about lunchtime on the second working day after the w/d.

    I have played at all the Caddell sites, as has Nicola and very reliable and no problems with any of them.

    Gday and 21 Prive, Amsterdam's and Istanbul are others in the group. You can take SUBs at all but WR is 35x D+B so EV--

    P.S. Be careful! When I played there the deposit was locked in with bonus until WR was met, I'm pretty sure of that.
     
    1 person likes this.
  14. Sep 22, 2015
  15. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    ty that explains it :)

    is there any new rep here for the caddell group :)
     
  16. Sep 22, 2015
  17. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    i registered some time ago but never deposited because of this unclear clause they have in their T&C's:

    What is it? "are excluded" or "do not count"?

    Hope you won't have any issues getting your withdrawal.
     
    1 person likes this.
  18. Sep 22, 2015
  19. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    awe ty for the reply .. when i logged in it was said my account was migrated and i got 10 chips free i played it down to 0 before depositing again
    i have a n account at number of caddel groups i have cashed out from 21 prive . Gday and no issues

    yes im will b careful thts why i didnt withdraw i wrote them a mail ....

    it seems hello act a separate casino as i dont get the same promotions all over (like monday blues like all over the group )

    the support tell me the wageirng is 25X not sure bonus only or other way
     
  20. Sep 22, 2015
  21. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    where did you find the term ... link ?

    i was aware bcs my bonus balance didnt reflected in DOA

    so i checked with support they said its ok i can play it but it wont consider for wagering (i have a screen shot of the same )

    my wagering still stuck at "0"

    i think i will be ok lol i hope so
     
  22. Sep 22, 2015
  23. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Did you try to deposit via Neteller? If so did your Security code change since your last deposit? If yes, delete your Neteller account in the Hello cashier and put it in again with the new Security ID. I had a similar problem, too. Might also apply to other payment options where some outdated data is saved.

    No, SinCity is part of the MYEG BV/Flavid Ltd Grp. which is known for very slow payments and voided winnings. HelloCasino is part of the aforementioned and trustworthy Caddell Grp. now.
     
    2 people like this.
  24. Sep 22, 2015
  25. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    chat copy

    hi :)

    i have a cash and balance i found that some games are excluded from wagering will i be in trouble if i play them ad wins from them

    elaine the cash game can only be used with cash

    so as such if it does not count towards wagering

    muziq its ok if i play with the cash game while i having a bonus if i win something will i be in trouble

    elaine they should be fine

    you should be fine
     
  26. Sep 22, 2015
  27. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    I did not want to risk it, hence I refrained from depositing. Terms are found at the bottom of the webpage "bonus terms"

    hello casino how good are they .... :): Capture 93.PNG,Sep 22, 2015

    hello casino how good are they .... :): Capture 94.jpg,Sep 22, 2015
     
  28. Sep 22, 2015
  29. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    What is the WR on the SUB? It was at some point x25b. Is it x35(d+b) now? If so I would seriously consider to withdraw now if possible.
     
    1 person likes this.
  30. Sep 22, 2015
  31. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    i get to chat again and got it all sorted out in words

    the restricted games cant be played with a bonus balance and they dont contribute to wagering

    but you can play them with your cash balance and there wont be a problem

    and the bonus wagering is only bonus X25 (850 in my case)

    and can cash out any time forfeiting bonus.....

    very good deal i think ....

    in my case i played oly DOA so didnt started wagering yet my balance is 1550 i can cashout forfeiting the 34 :)

    or complete wagering and withdraw all

    not sure what to do :) but relived it all sorted out
     
    2 people like this.
  32. Sep 22, 2015
  33. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Well you have a save withdrawal in any case. So it's really up to you if you want to play through your bonus or withdraw right now.
    Good luck if you decide to play :)
     
  34. Sep 22, 2015
  35. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I know what's happened here - Hello was not originally part of Caddell so they have 'granddad rules' regarding SUB-WR and being able to w/d if not touching bonus funds which is lower than the rest of the Caddell sites.

    The rest of the Caddell sites however DO have a 35x D+B WR on the SUB and WR must be met before w/d.

    FYI The slots you mentioned are banned from WR contribution at Hello, whereas at the rest of the Caddell sites they simply contribute far less per pound toward WR.
     
    1 person likes this.
  36. Sep 22, 2015
  37. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Cheers mate, i am sure that's the case then cause i indeed changed my Secure I.D., so this will probably save me a hassle:) Will check in bit:thumbsup:
     
    1 person likes this.
  38. Sep 22, 2015
  39. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden

    Congratulations! I gave some of my luck to you:thumbsup:

    Go cash out now and remember you will have a lot of chances to do the same all over again at other places:)
     
    1 person likes this.

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