Hellcatraz bonus buy feauture

Woelie

Dormant Account
Joined
Feb 20, 2020
Location
Netherland
Hi all,
I have been playing at a N1 interactive casino called slothunter. Can anybody explain to me why this keeps happening? I had a balance of 550 and eventually lost all and collected only about 600 symbols but you need 2000 for the feauture. Buying this feature will now cost me 136.10 euro on 1 euro bet but I cant buy it. I always get this error: you’ve reached your spending limit 544. Support cant help me yet.

after I lost my balance i made a deposit of 140 euro only to buy this feauture. I couldn’t so played black jack. Now with no balance left I still get the same error when trying to buy a bonus round.
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Halvor

Experienced Member
Joined
Apr 3, 2018
Location
Malta
I would assume it's because you don't have a balance currently, hence why you can't? In the screen shots it seems your balance is 0.
 

Woelie

Dormant Account
Joined
Feb 20, 2020
Location
Netherland
I would assume it's because you don't have a balance currently, hence why you can't? In the screen shots it seems your balance is 0.

Hi thank you for your reply. Like I said earlier I made a raw 140 EUR deposit to play this game and got the same error (didn’t make screenshot). I couldn’t buy the feature and got the same error so I went ahead and played blackjack’ doubled my money and made a withdrawal hence my balance now is 0.

However I spend a lot of time and lost a lot of money on this slot yesterday and this morning with a balance of 550 EUR. As you can see I kept my progress so the bonus buy feauture will now cost me only 136.10 EUR instead of 200 EUR. This is the reason I went back to see what message I would get with a balance of 0 and to my surprise I get the same error message as when having a sufficient enough balance to buy the feature.

So to sum it up. This morning when I lost my big balance I saw that I could buy the bonus feature for 136.10. So I made a 140 EUR deposit only to play this game buying the feature however I got the same error message as posted here above. So I moved on played bj and made a withdrawal. But now I really want to know why I can’t buy this feature?
 

lordblucan

Full Member
Joined
May 9, 2013
Location
UK
Hmm... Do you have a limit set on the main casino account on how much you can wager/spend on slots? If so maybe buying the feature would exceeded the limit? Would have thought it would apply to table games too though so maybe not.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Do you have bet limits activated? Like max EUR10 as that would then kick in when you want to buy a feature.

Strange error. It uses the weighted average bet to calculate the cost to buy the missing keys. But I am none the wiser when looking at your screenshots.

I checked the technical data sheet and couldn't find an error 544, could be just the general "too low balance" error. Do you remember if you had a different error code when you had sufficient balance?

I have a contact at Relax I could ask for an answer if you want.
 
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Woelie

Dormant Account
Joined
Feb 20, 2020
Location
Netherland
Im so mad!! I found out max bet on slots with this casino is 50 euro so you can’t buy feature on 1 euro stake. I could only buy at 30 cents and i won 340 euro out of free spins. Imagine if on 1 euro!!

spoke to live chat it is the casinos limit for all players not the providers.
 

elrudo

Experienced Member
MM
Joined
Jan 20, 2013
Location
Netherlands
Nitpicking but: buying the bonus costs you EUR 200 at EUR 1 stake. Buying the remaining keys costs EUR 136,10
 
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