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Heaven Casino

Discussion in 'Casino Complaints - Bonus Issues' started by stestretton, Jun 7, 2006.

    Jun 7, 2006
  1. stestretton

    stestretton Dormant account

    Occupation:
    Student
    Location:
    England
    Hi all,

    I have recently deposited at You must register/login in order to see the link., playing my preffered game of BJ.

    I was playing £2 per hand and feel as though I got royally screwed as I lost £70 in £1000 of wagereing. I have had freak runs like this in the past so I was willing to look past it and to just receive the bonus (£50) that was due and walk away a £20 worse off (becasue I got a bad vibe from the place).

    The customer service replied to my request for the bonus almost immediately with this:

    --------------------------

    Hi Steven,

    Thank you for contacting Heaven Casino Support.

    We regret to inform you that we are unable to accede to your request.

    If you have any further queries, please do not hesitate to contact us further at your convenience either via email or on our toll free number.

    Best Regards,
    Alan
    Heaven Casino Support Team

    ------------------------

    So I replied to them - asking why not - "I have surely lost sufficient money here for you to honour the bonus.. Im not asking a lot am I?"

    ------------------------

    Steven,

    Thank you for contacting Heaven Casino Support.

    Please disregard the previous email.

    We have received your request and your account is being reviewed by our Pit Boss to determine your bonus eligibility.

    If you have any further queries, please do not hesitate to contact us further at your convenience either via email or on our toll free number.

    Best Regards,
    Alan
    Heaven Casino Support Team


    --------------------------

    This was over 48 hours ago, now I wouldn't normally mind if this was with a reputable casino, but I can find nothing here on casinomeister to suggest that this is a safe place to hold my funds... I have emailed them to tell them that I am posting here, but so far no response.

    Please help! What should I do?

    Steve
     
    Last edited: Jun 7, 2006
  2. Jun 7, 2006
  3. stestretton

    stestretton Dormant account

    Occupation:
    Student
    Location:
    England
    Thanks for the ever so kind PM from Slotschik I have had to edit my post to... You must register/login in order to see the link. - thanks for your kind words! :eek2:
     
  4. Jun 8, 2006
  5. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA

    Another Slotchik sighting????:eek:
     
  6. Jun 8, 2006
  7. mitch

    mitch Dormant account

    Occupation:
    Secret
    Location:
    UK
    Slotchick

    Come back, we miss you!

    You never had any probs at this site. I am sure few people will be bothered about unsubstantiated allegations posted elsewhere.

    Mitch
     
    1 person likes this.
  8. Jun 8, 2006
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Come on guys, if you really want her to come back, get the name right first. It isnt slotchick nor slotschik.


    Slotchik, please, come back and have a good time with us. We all miss you.
     
    1 person likes this.
  10. Jun 8, 2006
  11. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Regarding Heaven Casino, I have informally arranged to go and visit "Inside Gaming" who provide a managed service for this and other Chartwell casinos later this month, so if there is anything specific you'd like me to ask, please feel free to PM me. Heaven itself is a new casino - JetSet's Infopwa service released some info on both Heaven and Inside Gaming recently if you search down the Meister's News page.

    Simmo!
     
  12. Jun 8, 2006
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Spammers

    Don't hold your breath, I was spammed by them yesterday. If they are based in the UK, this is not on!!!!

    I have never had a relationship with them, and wonder how they got my E-mail.

    If they are new, they don't seem to realise that the last thing they want to do is appear to be spamming, and screwing players from the very beginning!
     
  14. Jun 8, 2006
  15. rreevy

    rreevy Dormant account

    Occupation:
    Student
    Location:
    UK
    I got a spam from them too.

    They are something to do with something called 'Elite Club Management' - I'm not sure if that's a casino group or a payment processor, though I suspect the latter. I have played at another casino using this, but not using the e-mail address they contacted me on.
     
  16. Jun 8, 2006
  17. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Me too as it happens.
     
  18. Jun 8, 2006
  19. mitch

    mitch Dormant account

    Occupation:
    Secret
    Location:
    UK
    And me.

    Mitch
     
  20. Jun 8, 2006
  21. stestretton

    stestretton Dormant account

    Occupation:
    Student
    Location:
    England
    I spoke with them on the phone (again) today - they promised to ring me back tomorrow, after consulting with a manager.

    I mentioned this site, but they didn't take any notice, maybe she didn't understand? On another board people have been paid no problem.

    I can't find anybody to PM, and have searched all over this site for anything related to heaven - I can't find even one article mentioning them. Lesson learnt I suppose, I will note back here the outcome so others in the same situation are assured/not.
     
  22. Jun 8, 2006
  23. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Courtesy JetSet's Infopowa service:

     
    1 person likes this.
  24. Jun 9, 2006
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Pedigree

    Good pedigree there, but they spoilt it by spamming for business - first impressions count, and they got off to a bad start - only compounded by seeming to upset a player from the start.

    New businesses usually use "loss leader" promotions to gain a measure of goodwill. Shutting down players for seeking a bonus which is offered does not give the impression this is an operation that will keep to promises made in their advertising copy, which then renders this copy almost worthless.
     
  26. Jun 12, 2006
  27. stestretton

    stestretton Dormant account

    Occupation:
    Student
    Location:
    England
    Small update; still no funds and only occasional replies to emails; other forums have experienced problems also.

    Does the casinomeister have any power here? Maybe if other disgruntled customers pipe up also?

    Regards

    Steve
     
  28. Jun 12, 2006
  29. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    be careful

    I wouldn't use neteller here, this is clause 3 of the bonus T's and C's


    # The welcome bonus received via funds deposited by NETELLER may be withdrawn only after an amount totalling no less than 60 times the bonus amount has been wagered. :eek:
     
  30. Jun 12, 2006
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    WTF

    WTF is this "we hate Neteller" crap coming from a few casinos all about!

    Why Neteller, Neteller are probably the best regulated of the E-wallets, being IOM based and UK regulated.

    Should casinos with any sort of anti-Neteller terms buried in T & C be avoided?, previous casinos to have these terms have turned out to be Rogued for other practices.

    Most casinos prefer Neteller and will often give an EXTRA bonus for using it as it is cheaper for the casinos.

    This could be a way of putting off US players, who CANNOT use the card options to deposit.
     
  32. Jun 12, 2006
  33. stestretton

    stestretton Dormant account

    Occupation:
    Student
    Location:
    England
    Bonus added today, maybe this site helped I don't know. Others will be along shortly (from another forum) with missing withdrawls and lost bonuses (with hideous excuses).

    Thanks
     
  34. Jun 13, 2006
  35. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    I have recieved over 50 spam emails from this casino. How they got 3 of my email addresses I dont know!! Obviously passed to them by one of my existing casinos/pokerrooms. Online privacy... what online privacy.
     
  36. Jun 13, 2006
  37. rocket79

    rocket79 Dormant account

    Occupation:
    IT SUpport Engineer
    Location:
    London
    I am also having problems here. I have received my deposit back but not my winnings. I have met all the requirements and not broken any T&C's. They asked for an alternative method of payment than my card, then I asked for a cheque and they asked to confirm my address. After that they told me I wasn't going to get the winings after all. Is there anything I can do about this?!
     
  38. Jun 13, 2006
  39. dmungall

    dmungall Dormant account

    Occupation:
    Student
    Location:
    Edinburgh
    Beware of this casino.

    I deposited 200 for their 200 sign up 100% match bonus.

    Wagered well over the requirement, on a variation of games and eventually cashed out 600.01 (even though I could have cashed out 700+ but continued playing).

    Asked for payment be credit card. The casino paid 200 (original deposit) back by card and then requested that another withdrawal option be used.

    Asked for remainder of payment (400.01) to be paid by cheque.

    Then received an email saying 600.01 had been paid to credit card on 29/5/06 and the remainder of the payment would be made after bonus eligibility had been reviewed by the pit boss. Confused??

    Then received another email saying that 400.01 had been dispatched to me by cheque, with the remaining 200 bonus being held until reviewed by pit boss. Confused even further???? These people had already paid me 200.

    After a couple of weeks eventually received another email (still no cheque, btw) stating that after review by the pit boss the remaining 200 would not be paid to me. The casino stated bonuses are meant for genuine customers who continue playing in our casino, not for players exploiting our generous offer by playing at low risk and withdrawing money straight after the requirements have been met.

    I wouldn't mind too much if I had cashed out quickly after wagering or played only blackjack... but I didn't.

    Emailed back stating the above and was given this very ungenerous bonus as an apology. Up to 100/100/4000. Would I even trust them to pay me the bonus money if i completed this?!

    This is not a one off case. I am a member of another forum site and this has happened to almost all players who have played with this casino.

    BEWARE!
     

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