stestretton
Dormant account
- Joined
- May 5, 2006
- Location
- England
Hi all,
I have recently deposited at www.heavencasino.co.uk, playing my preffered game of BJ.
I was playing £2 per hand and feel as though I got royally screwed as I lost £70 in £1000 of wagereing. I have had freak runs like this in the past so I was willing to look past it and to just receive the bonus (£50) that was due and walk away a £20 worse off (becasue I got a bad vibe from the place).
The customer service replied to my request for the bonus almost immediately with this:
--------------------------
Hi Steven,
Thank you for contacting Heaven Casino Support.
We regret to inform you that we are unable to accede to your request.
If you have any further queries, please do not hesitate to contact us further at your convenience either via email or on our toll free number.
Best Regards,
Alan
Heaven Casino Support Team
------------------------
So I replied to them - asking why not - "I have surely lost sufficient money here for you to honour the bonus.. Im not asking a lot am I?"
------------------------
Steven,
Thank you for contacting Heaven Casino Support.
Please disregard the previous email.
We have received your request and your account is being reviewed by our Pit Boss to determine your bonus eligibility.
If you have any further queries, please do not hesitate to contact us further at your convenience either via email or on our toll free number.
Best Regards,
Alan
Heaven Casino Support Team
--------------------------
This was over 48 hours ago, now I wouldn't normally mind if this was with a reputable casino, but I can find nothing here on casinomeister to suggest that this is a safe place to hold my funds... I have emailed them to tell them that I am posting here, but so far no response.
Please help! What should I do?
Steve
I have recently deposited at www.heavencasino.co.uk, playing my preffered game of BJ.
I was playing £2 per hand and feel as though I got royally screwed as I lost £70 in £1000 of wagereing. I have had freak runs like this in the past so I was willing to look past it and to just receive the bonus (£50) that was due and walk away a £20 worse off (becasue I got a bad vibe from the place).
The customer service replied to my request for the bonus almost immediately with this:
--------------------------
Hi Steven,
Thank you for contacting Heaven Casino Support.
We regret to inform you that we are unable to accede to your request.
If you have any further queries, please do not hesitate to contact us further at your convenience either via email or on our toll free number.
Best Regards,
Alan
Heaven Casino Support Team
------------------------
So I replied to them - asking why not - "I have surely lost sufficient money here for you to honour the bonus.. Im not asking a lot am I?"
------------------------
Steven,
Thank you for contacting Heaven Casino Support.
Please disregard the previous email.
We have received your request and your account is being reviewed by our Pit Boss to determine your bonus eligibility.
If you have any further queries, please do not hesitate to contact us further at your convenience either via email or on our toll free number.
Best Regards,
Alan
Heaven Casino Support Team
--------------------------
This was over 48 hours ago, now I wouldn't normally mind if this was with a reputable casino, but I can find nothing here on casinomeister to suggest that this is a safe place to hold my funds... I have emailed them to tell them that I am posting here, but so far no response.
Please help! What should I do?
Steve
Last edited: