Having trouble withdrawing at Rizk or 32red?

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
My mum is paranoid about giving me birth certificate as it stands so hopefully i dont have to go take photograph myself as shes not too great with a camera.

I really don't understand what the big deal is about your birth certificate.

Under UK law, birth certificates are known as Public Records which means that any person can apply for a copy of any certificate, providing that they know the details of the birth that is required.
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
I really don't understand what the big deal is about your birth certificate.

Under UK law, birth certificates are known as Public Records which means that any person can apply for a copy of any certificate, providing that they know the details of the birth that is required.
Because my mums a bit of a paranoid nutcase, Shes a bit of a control freak so when i ask her for birth certificate i have to talk to her for over an hour and explain the same thing 30 times then she still asks questions , It took me 4 days to get her to give me a photo , If i have to get birth certificate from her itll be a pain honestly
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Because my mums a bit of a paranoid nutcase, Shes a bit of a control freak so when i ask her for birth certificate i have to talk to her for over an hour and explain the same thing 30 times then she still asks questions , It took me 4 days to get her to give me a photo , If i have to get birth certificate from her itll be a pain honestly
Your an adult mate maybe you need to take more control of your shit it will save a lot less hassle in the future..
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Rizk are by far the most reliable for a 5 seconds payout every single time. Deposits/withdrawals via muchbetter = no fees and instant :)
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
I sent my birth certificate 33 hours ago and they still are processing my documents, Last live chat told me to contact them after 24 hours but it seems the live chat is now down, Im starting to get a bit bored of waiting on a site that told me they would try and process my birth certificate within 3 hours and mark my account urgent as ive now been stalled 7 days for a withdrawal , It feels like they have disabled the chat for my account to stall me further , I just want to withdraw the money its actually driving me nuts, I dont exactly need the money but it would be nice to have a little extra to spend on stuff.
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
So it still says processing withdrawal , But they returned the money back into my account the withdrawal was processing for 7 days , Seems to me another tactic to try and get me to spend the money but i went ahead and submitted another Withdrawal for the full amount as i don't wish to gambling on the site until im verified , I just want to note that i pm'd thier rep 3 days ago and didn't get a reply , Its now taken roughly 40 hours to process one document even if they are going to decline it, Then ill be stalled for a further few days till they look at the next document i havn't tried thier live chat since i got up today but ill give it a go soon.
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
Yes mate they paid me the £1500 and £500 a few days later pretty quickly too, Thanks for getting back to me, I wasnt complaining about 32 just asking about withdrawals, Its rizk the post was actually made in concerns :) Hope you have a great day

Glad to hear I hope the wins keep coming!
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
Update : Rizk declined it and said via email it was declined because it was a birth certificate not because of the photo i sent, Despite me being asked and told that they would accept a birth certificate because of my situation , I dunno what to do now in regards to this if they are just going to keep declining the birth certificate as there upload page isnt letting me send a birth certificate so the email team isnt aware that ive been asked to send the BC
 

spoo42

Senior Member
Joined
Nov 24, 2017
Location
Earth
I had a look back through my cm messages to when I had my rizk account verified, and at the time I recall having similar issues. This was only resolved when I asked captain rizk (the old cm rep for rizk at the time) for help, and he basically said he'd sent a note to the team mentioning my birth certificate and that it should be ok after that. I then apparently uploaded it as i.d , and my withdrawal was processed shortly after and account verified.

Doesn't help you much at the moment! But for me it looked like i needed that extra help from the rep here at the time to get me verified with my Bc.
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
I had a look back through my cm messages to when I had my rizk account verified, and at the time I recall having similar issues. This was only resolved when I asked captain rizk (the old cm rep for rizk at the time) for help, and he basically said he'd sent a note to the team mentioning my birth certificate and that it should be ok after that. I then apparently uploaded it as i.d , and my withdrawal was processed shortly after and account verified.

Doesn't help you much at the moment! But for me it looked like i needed that extra help from the rep here at the time to get me verified with my Bc.
I got my mum to send me a better picture showing full document which is readable incase they declined it cause was too close on camera i pmd there rep 4 days ago but hasnt replied to me
 

spoo42

Senior Member
Joined
Nov 24, 2017
Location
Earth
Yeah im not sure who that rep is for rizk now but from what I've seen they are hard to get hold of. As i say, at the time i needed the reps help and it was fairly quick from there, but in your case a bit harder to deal with now. Good luck anyway!
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
I take it that you didn't apply for photo ID as advised last week??
I tried to but i cant due to electoral office being shut at the moment, and passport require photo to be signed by someone in police,doctor or solicitor and i dont have the spare cash for to pay for it at the moment as i used most of the money i got from 32Red for christmas presents, a new monitor (my old ones starting to die) and food shopping and bills i wasnt really thinking about the rizk verification when i got paid the £1800 from 32 lol
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I take it that you didn't apply for photo ID as advised last week??

Being fair, a passport takes weeks, if not months to come, and costs a fortune if all you are going to use it for is ID for a casino.
Also, Rizk asked for a birth certificate, so why would anyone waste over £100 on a passport when they already have ID that Rizk have asked for.
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
Update: Okay now Rizk are taking piss after live chat told me several times if i sent a birth certificate i would be fully verified they are asking for an absurd request further to verify my account they want proof of address even tho ive already had my proof of address verified and accepted which seems wierd, But now theyve asked me to send them a photograph of me holding my birth certificate and a piece of paper with the date on it, Surely now they are just stalling because this is the most ridiculous request i've ever seen
 

spoo42

Senior Member
Joined
Nov 24, 2017
Location
Earth
I didnt have to do that when i sent them my birth certificate - but ive done this at 2 or 3 other places in the past, so i know it can be asked for some places.

Hopefully LadyJelena can get the rizk rep to reply to you and get you their help finally.
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
I didnt have to do that when i sent them my birth certificate - but ive done this at 2 or 3 other places in the past, so i know it can be asked for some places.

Hopefully LadyJelena can get the rizk rep to reply to you and get you their help finally.
I was told in the live chat and email several times after they accept my birth certificate i can withdraw tho, So them to ask additional documents now is unethical tbh , Im going to contact thier live chat cause they can see my previous chats and emails they send out, So if i get someone to see them confirming that asked for my birth certificate would fully verify me i might be able to convince them to let me withdraw due to complying and bring up thier LCCP again being breached in regards to it.
 
Top