Resolved Havin an issue with payment

Quincel

Dormant account
PABnonaccred
I am registered with a casino which is not listed anywhere as being Rogue or suspicious, but which I have been unable to get a withdrawal from over a period of well over 2-3 months. I've chased up customer support and they claim my withdrawal is now approved but weeks after that they claim it still isn't processed. They don't have an IGaming representative here, so what should I do now. I see two main options:

1. Post a PAB
2. Complain to their Regulator

Which is the correct course of action, or is a third route the right one?

Thanks for all you help, I'm sorry this has to be my first post in this forum.

*Off to introductory forum to introduce myself properly*
 

Quincel

Dormant account
PABnonaccred
The regulator is Kahnawake, I'd rather not say the Casino's name as I fear that might prejudice any complaint I'd make, I don't want this thread to be seen as a threat thread or slagging them off, especially if the payment was then resolved amicably.
 

AussieGambler21

Dormant account
The regulator is Kahnawake, I'd rather not say the Casino's name as I fear that might prejudice any complaint I'd make, I don't want this thread to be seen as a threat thread or slagging them off, especially if the payment was then resolved amicably.
You could complain to Kahnawake but the problem is if it is a potential rogue casino they could be using Kahnawake banners and logos without being entitled to them but i think if you go to the Kahnawake website they have a list of all the casinos they look over. If you find the casino you are having a problem with on their list, then i reckon maybe lodging a complaint with them might be the best bet. That is my opinion anyway.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
The regulator is Kahnawake, I'd rather not say the Casino's name as I fear that might prejudice any complaint I'd make, I don't want this thread to be seen as a threat thread or slagging them off, especially if the payment was then resolved amicably.
Welcome to the forum! :thumbsup:

I don't think anyone here can give you much advise unless you name the casino.
I also don't see any problem in doing so since your posts so far have just stated the simple facts without getting emotional or flaming the casino in any way at all.

So please name them & someone here will no doubt have some suggestions.

KK
 

Quincel

Dormant account
PABnonaccred
Fair enough, the Casino is Ivegas. It is listed on the Kahnawake site as a registered casino under their regulation. They haven't tried to tell me they won't pay or change the rules or anything, it's just been 3 months since the withdrawal request (I think, it might be just under) and I'm yet to see my money. I accept that I took longer than expected to fulfil their substantial ID requests, but even once they approved my transaction it has been 6-7 weeks with no progress. Their customer service is also worryingly slow to respond to my e-mails, I have sent 2 replies to their latest response which was 9 days ago, they've had at least a week to respond to them.
 

Pinababy69

RIP Lisa
Hey Quincel, welcome to the forum. My own personal advice would be to use the Pitch a Bitch process offered here, and let Max have a go at them to see what he can find out. But you are right, once you've initiated the process with Max, you should refrain from posting any more info on the forum. It ties his hands when he's trying to deal with casino management.

As for Kahnawake (more commonly known as Ka..hahaha..nawake, cause they're a bit of a joke), don't expect much to happen there. Not unless they've changed into a different organization overnight. This forum and Max is probably your best bet. Best of luck to you whatever you decide.

I wish all the new posters were like you....you've done everything exactly right. :)
 

Quincel

Dormant account
PABnonaccred
Thanks everyone, so should I PAB now, or give them fair warning of some kind via e-mail? I realise PAB isn't meant to be a threat, but equally it is an escalation, so should I tell them about it and give them a few days to make progress before I report them to Max (thanks a lot in advance by the way)?

Cheers again all,
Q
 

Quincel

Dormant account
PABnonaccred
Oh, and about:

I wish all the new posters were like you....you've done everything exactly right. :)
I thank you, but I don't really see why anyone wouldn't check out the 'rules' of how to do these things and stick to them, it's my money on the line after all!
 

Pinababy69

RIP Lisa
Thanks everyone, so should I PAB now, or give them fair warning of some kind via e-mail? I realise PAB isn't meant to be a threat, but equally it is an escalation, so should I tell them about it and give them a few days to make progress before I report them to Max (thanks a lot in advance by the way)?

Cheers again all,
Q
I wouldn't Q, it will just put their back up. Just go ahead and PAB, and let Max deal with them.

I thank you, but I don't really see why anyone wouldn't check out the 'rules' of how to do these things and stick to them, it's my money on the line after all!
LOL.....trust me, you are the exception, rather than the rule. If only everyone read the rules before making their first post/complaint. I hope it works out for you. Once the results are in, and you know the final outcome, you can update us here on the forum.
 

maxd

Complaints (PAB) Manager
Staff member
I realise PAB isn't meant to be a threat, but equally it is an escalation ....
Contrary to popular belief a PAB is not really an escalation of your issue.

If you've tried to deal with it on your own, contacted any rep of theirs that might be listed on the I-Gaming Forum Reps page, and still are not getting anywhere then the PAB is probably the least inflammatory next step you can take.

Certainly any casino that knows us -- that would be MANY -- or has heard of us will know that the PAB is handled privately and low-key. The goal is to resolve the thing not beat anybody up.

Once the PAB is filed I don't care if they resolve it through me or directly with the complainant, whatever works AFAIC.

The only escalation happens when the casino refuses to play ball. In those cases they are almost without exception a dodgy joint that'll try and skip out on you however they can. If they simply refuse to cooperate then they get a Casinomeister Warning posted. If that still doesn't work then they're on their way to the Rogue Pit, which (since it's gone this far) is probably where they belong.

It's one of those "do the right thing and all is well" situations.

The downside of writing them to say "hey, I think I need to PAB here" is that unless you are exceptionally diplomatic they will almost certainly read that as "give me what I want or I'll sic Mad Max on you" to which they are unlikely to respond well. It's like Pina said, if you're going to PAB then do it, equivocating over it is seldom the good thing to be doing.
 

Quincel

Dormant account
PABnonaccred
Fair enough, I've submitted the PAB now, so I guess that's the end of this topic for a while then.

Thanks again everyone.
 

Rusty

Banned User - repetitive flaming
I was just wondering if you they are talking to you Max, any info?
No worries if you can't divulge anything yet.
 

reda

Senior Member
PABnonaccred
i just wanted to say when i first started gambling i learned the t and c s and followed the book and a casino did the same thing to me as they are you. i had 1,000 dollars comming and it was 3 months and they didnt want to email me or talk to me. they were very rude. i found this site and pitched a bitch and would you believe my money was being processed as soons as casino meister called them. i furnished all the info to the best i could. i dont think it was a coincidence that after i pitched a bitch the money suddenly appeared. now i only play at the accredited casinos here. of course the one i had problems with was not really a rouged casino just not on the top of the list. main reason is unresponsive emails and etc.... hang in there
 

Quincel

Dormant account
PABnonaccred
Assuming the e-mail both me and the Meister have received isn't a blatant lie (and I would be very surprised if it is) this issue has now been resolved in full, with the entire payment being processed, even being processed through the method of my request and not the casino's standard method.

Thank you very much CM, and I hope other players who arrive here read this thread for a great example of how sticking to the PAB rules can allow the Meister to retrieve apparently hopeless situations.

Thank you again,
Q
 

Quincel

Dormant account
PABnonaccred
I'm going to mark this thread 'Resolved' in the belief that the casino is as good as their word on this payment. If for some reason that turns out not to be true, well, the OP and I will come back and raise a little hell.
That sounds good to me, even given the issue I see no reason not to assume good faith at this point.
 

Jasminebed

Grumpy old gal
Glad to see this issue was resolved for you. Let us know when you get paid.

It was also very useful to learn that casino reps' last visit is not necessarily an indication of their involvement here. On the few occasions that I've contacted a rep who has not been on the boards recently, I've used their email addy.
 
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