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Havent heard anything

Discussion in 'OPA General Discussion' started by casinobum, Aug 20, 2001.

  1. casinobum

    casinobum Dormant account

    I filed a complaint over a month ago against Cloud casino for 7700.00 and havent heard anything from the OPA. Not even a response to my emails. The ower is still in operation w anyother casino. Just would like to know whats up.
    Thanks
     
  2. steve

    steve Guest

    Marco had contacted me saying that he thought you had cheated. Said he could not prove it. So i suggested he pay you.

    The other casino is tommorow casino and they claim that he does not work there.
     
  3. steve

    steve Guest

    Oh the reason the OPA has not done anything is that it looked to us like someone else had settled this complaint for you.


    Steve,
    This person has already contacted other 'mediators' regarding this
    <, issue, I thought they had reached an agreement with gambling.com
    <, whereby they would not post in any forum until the matter was solved. I
    <, did indeed keep contact with Julie at gambling.com
    <, Have not heard from her so I would rather not comment on this until I
    <, do.
    <,
    <, Hope you understand my position
    <,
    <, regards
    <,
    <, marco
    <, ----- Mensaje Original -----
    <, Remitente: "Larry Smith"
    <, Fecha: Lunes, Julio 9, 2001 5:21 am
    <, Asunto: Fw: Member Complaint Form from <, <,
    <, <, P.S. Please include the Complaint # in the subject box
    <, <, ----- Original Message -----
    <, <, From: Larry Smith
    <, <, To: marcolav@teleline.es
    <, <, Sent: Sunday, July 08, 2001 11:06 PM
    <, <, Subject: Fw: Member Complaint Form from <, <, <,
    <, <,
    <, <, P.S. Please include the Complaint # in the subject box
    <, <, Hello Cloud Casino
    <, <,
    <, <, One of our members has filed a complaint with us against your casino.
    <, <, We have found that most of the time this is a simple misunderstanding
    <, <, between a player and the casino and is quite often easily
    <, <, resolved.
    <, <,
    <, <, I have copied the complaint to this email for your review. Please
    <, <, takea moment and get back to me. All complaints are posted at
    <, <, www.casinomeister.com http://www.casinomeister.com<,
    <, <, in the OPA forum.
    <, <, Your response will also be posted,
    <, <,
    <, <, Larry Smith
    <, <, OPA
    <, <, www.onlineplayersassociation.com
    <, <, http://www.onlineplayersassociation.com<,
    <, <,
    <, <, Name :
    <, <, URL of Complaint : www.cloudcasino.com <, target="l"<,http://www.cloudcasino.com<,
    <, <, Account Number : 669
    <, <, Did you contact the casino : Yes
    <, <, Did the casino respond to you : Yes
    <, <, Did you deposit in the casino : Yes
    <, <, You deposited : $150+
    <, <, Did you receive a bonus : Yes
    <, <, You received : $150+
    <, <, You are owed : $7711.00
    <, <, Contact Name : marco
    <, <, Customer Service Email :
    <, <, Customer Service Phone :
    <, <, Complaint : I played at Cloud Casino for the frist time on 2-18-01
    <, <, deposited a few times and made withdrawls for a total winnings of
    <, <, 3110.00 included cc deposits. I have been made promises and
    <, <, promises to
    <, <, be payed. On 5-12 I played with the 279.00 I had in my account for
    <, <, overa month when Cloud was down. I played on and off during the
    <, <, day and then
    <, <, hit a Royal Flush for 4000.00. When I logged out I had in my account
    <, <, 4600.00+ (not sure of the little added) The next day my account was
    <, <, locked. I emailed Marco for a few days and didnt recieve a
    <, <, response. I
    <, <, contacted John at gone gambling to have him check out why it was
    <, <, locked.I contacted Spearmaster and then a complait with Julie at
    <, <, gambling.com.I will attached all emails I have recieved starting
    <, <, from the most
    <, <, recent. I still havent received any money to this date or heard
    <, <, anythingregarding this.. Date: Thu, 21 Jun 2001 06:09:27 MDT [Show
    <, <, full headers]
    <, <, From: To: "Julie Sidwell" [Add to Address Book]
    <, <, Subject: Re: Re:Cloud Casino/willer/529/ Gambling Grumbles So your
    <, <, saying that they only want to pay 4000.00 total? And not the 3111.00
    <, <, from previous winning which includes my own money from deposits. I had
    <, <, 3111.00 winnings from Febuary and have had so many promises that this
    <, <, would be paid, and have 4600.00+ in my account now which comes to a
    <, <, total of 7711.00+. Somehow this doesnt seem fair. I did not cheat in
    <, <, anyway. Played by the rules exactly, played the cards I was dealt. Do
    <, <, you feel this is fair? They are a aproved OPA casino and I dont feel
    <, <, paying a portion of winnings is fair to me or another gambler that
    <, <, playsthere and that they could do the same to them. Please let me
    <, <, know. I
    <, <, feel full payment is fair and I would never play there again
    <, <, anyways. I
    <, <, will file a complaint with the OPA is it becomes neccessary.
    <, <, Regards, <, <, -0500, Julie Sidwell wrote: <, Hi
    <, <, <, <, As it stands currently, the casino is willing to
    <, <, negotiate a
    <, <, settlement. The offer they have is to pay the Jackpot amount of $4000
    <, <, with the agreement that you, your wife, or no other family member
    <, <, visitthe casino again, under any name, and that you agree to post
    <, <, nothingfurther in any forums regarding the matter, other than the
    <, <, fact that
    <, <, your dispute was amicably settled. <, <, Naturally, we do not negotiate
    <, <, the contents of our reports, and they can be viewed by no-one before
    <, <, public posting. <, <, If you find this resolution agreeable, please
    <, <, let me
    <, <, know, using the same subject line above, and include your banking
    <, <, information to receive a wire. <, <, Look forward to hearing back from
    <, <, you, <, <, Julie Sidwell <, Gambling Grumbles Administrator <,
    <, <, www.gambling.com <, <,
    <, <, -------------------------------------------------------------------
    <, <, -----
    <, <, -------- <, <, ----- Original Message ----- <, From:
    <, <, <, <, To: Julie Sidwell <, Sent: Wednesday, June 20, 2001 10:26 AM <, Subject:
    <, <, Re:Cloud Casino// Gambling Grumbles <, <, <, Hi, I still
    <, <, haven'theard anything and I was wondering if I should file a <,
    <, <, complaint with
    <, <, the OPA? Please let me know if you hear anything. <, <, <, <,
    <, <, -------------------------------------------------------------------
    <, <, -----
    <, <, ------ <, <, On Fri, 8 Jun 2001 22:41:28 -0500, Julie Sidwell wrote:
    <, <, <, <, <,
    <, <, <, <, <, An update for you. I have heard from the
    <, <, casino, we
    <, <, are having <, meaningful dialogue and negotiations regarding your
    <, <, funds,and I will be <, back with you shortly with some solid
    <, <, answers. <, <, <, <,
    <, <, Worry not, your curiosity is understandable, especially
    <, <, considering this
    <, <, <, case has gone through so many other hands before, hence, you
    <, <, have been
    <, <, <, waiting a good while. <, <, <, <, Currently, I am in Toronto at a
    <, <, conference so most likely will not be <, back with you before the
    <, <, weekendor Monday, but, at least you will have a <, solid conclusion
    <, <, and some
    <, <, funds coming to you, it will just be a few days <, before I can
    <, <, give you
    <, <, the final arrangements. <, <, <, <, Because the casino is working with us,
    <, <, please be certain that you post <, nothing about the case in any forums
    <, <, or directly to the casino until we have <, completed the case, as this
    <, <, could effect our negotiations. <, <, <, <, Take care, I'll be back
    <, <, soon, <, <,
    <, <, <, <, Julie Sidwell <, <, Gambling Grumbles Administrator <, <,
    <, <, www.gambling.com Date: Tue, 05 Jun 2001 22:17:48 MDT [Show full
    <, <, headers]From: To: "Julie Sidwell" [Add to
    <, <, Address Book]
    <, <, Subject: Re: Fw: Re:Cloud Casino// Gambling Grumbles Hi
    <, <, Julie,I was just wondering if you heard anything from Cloud
    <, <, casino. Ive never
    <, <, had to do a grumble before so I dont know how long it takes so please
    <, <, excuse my impatients. I havent heard anything. Is there anything I
    <, <, should do? Thanks On Tue, 29 May 2001 21:19:17 -0500, Julie
    <, <, Sidwell wrote: <, , <, <, Please forgive the delayed
    <, <, response to
    <, <, your case. It is very important to us that everyone receive a timely
    <, <, response, unfortunately this did not happen due to some virus problems
    <, <, we had which deleted some files, moved some files, and even
    <, <, renamed some
    <, <, files. Fortunately, we have found your case and can now give it the
    <, <, proper attention it deserves. Your understanding and patience are
    <, <, sincerely appreciated. <, <, We are sure sorry to hear of this problem,
    <, <, and look forward to assisting with a solution. We have contacted the
    <, <, casino on your behalf, and will let you know the moment we hear
    <, <, back. <,
    <, <, <, However, should you hear from them first, please copy that to
    <, <, me. <, <,
    <, <, Be it a copy of something you receive, or additional comments you may
    <, <, wish to make, when you converse with us regarding this case,
    <, <, please take
    <, <, care to use the above referenced "subject" line. <, Sincerely, <, <,
    <, <, JulieSidwell <, Gambling Grumbles Administrator <, www.gambling.com <,
    <, <, -------------------------------------------------------------------
    <, <, -----
    <, <, ------ <, <, ----- Original Message ----- <, From: <, <, <, To:
    <, <, Julie Sidwell <, Sent: Monday, May 28, 2001 11:39 AM <, Subject: Re:
    <, <, Gambling Community Gambling Grumbles Submission <,
    <, <, -------------------------------------------------------------------
    <, <, -----
    <, <, --- <, <, <, <, <, Casino: Cloud Casino <, <, <, <, URL:
    <, <, http://www.cloudcasino.com <, <, <, <, CasinoEmail:
    <, <, marcolav@teleline.es <, <,
    <, <, <, <, Account: 669 <, <, <, <, Date: 02/09/01 <, <, <, <, Amount: 7711.00 <,
    <, <, <, <, <,
    <, <, Grumble: I have played at few times at Cloud casino, and now my
    <, <, account<, has been locked as of 5-12-00. I had previous winnings
    <, <, and credit card
    <, <, <, transaction that have not been paid back. On Friday 5-11-01 Cloud
    <, <, casino <, came back after being down for about a month, I had about
    <, <, 279.00 in my <, account and decided to play it. I played on and off
    <, <, during the day (not <, 13hrs straight) and then hit a Royal Flush in
    <, <, dueces wild for 4000.00,(Idid <, take a screen shot) I played for a
    <, <, little while after that and then tried to <, make a withdrawl but it
    <, <, wouldnt allow me to. Saturday morning I went to log <, in and it said
    <, <, invaild account. I emailed Marco on Saturday morning, Sunday <, and on
    <, <, Monday emailed John at gone gambling about the situation. John <,
    <, <, emailedMarco and this is the email Marco sent. <, <, Date: Wed, 16
    <, <, May 2001
    <, <, 06:49:27 MDT [Show full headers] <, <, From: "promoter" [Add to Address
    <, <, Book] <, <, To: <, <, Cc: "Gonegambling" [Add to
    <, <, AddressBook] <, <, Subject: RE: Did you Lock my account???? <, <, <, <,
    <, <, Dear player,
    <, <, this is to confirm that your account has indeed been locked, <, <, <,
    <, <, whileit is being investigated. We will contact you as soon as we
    <, <, have <, more
    <, <, <, <, details about the situation and about our decision <, <, <, <,
    <, <, regards <,
    <, <, <, <, <, Then I sent this email: <, <, <,From: <, <, <,To: promoter <, <, <,Sent:
    <, <, Wednesday, May 16, 2001 4:46 PM <, <, <,Subject: RE: Did you Lock my
    <, <, account???? <, <, <, <, <, <, <, <, <, <, <, <, <, <, I think 4 days is plenty
    <, <, of time
    <, <, to check game plays and find <, everything <, <, <,is <, <, <, <, on the
    <, <, up and
    <, <, up. I feel this is just a delay of me being paid <, 4600.00 <, <,
    <, <, <,and <, <,
    <, <, <, <, 3111.00 in back winnings since FEBUARY. I have will be
    <, <, contacting a
    <, <, <, <, <,lawyer <, <, <, <, is this situation is not resolve today. I feel
    <, <, thisis just your way <, to <, <, <,not <, <, <, <, pay what is rightfully
    <, <, owed to
    <, <, me. I will attach the screen shot <, once <, <, <, <, again. <, <, <, <, Reply
    <, <, from Marco: <, <, <, <, Date: Wed, 16 May 2001 09:29:20 MDT [Show full
    <, <, headers] <, <, <,From: "promoter" [Add to Address Book] <, <, <,To:
    <, <, <, <, <,Subject: RE: Did you Lock my account???? <,
    <, <, <, <, <,
    <, <, <, <,We have reasons to believe your play was not fair, which is why we
    <, <, have <, <, <,locked your account and we are looking at the logs which in
    <, <, some cases <, seem <, <, <,to show that you would have been sitting in
    <, <, frontof a computer for 13 <, or <, <, <,more hours...This is a strong
    <, <, sign of
    <, <, what is called 'robot play' which <, is <, <, <,NOT acceptable by any
    <, <, casinonor by any casino association, to whom we <, would <, <, <,have
    <, <, no problems
    <, <, in sending your play logs. If you wish to contact a <, lawyer <, <, <,that
    <, <, is obvioulsy your prerogative and we cannot interfere with your <, <,
    <, <, <,decisions. <, <, <,We are also checking that while transferring the
    <, <, gamesto a new server <, there <, <, <,may have been some factors that
    <, <, may have
    <, <, caused a software malfunction, <, as <, <, <,we have had an unusual
    <, <, disproportion in the payout %. <, <, <,If you intend to contact a
    <, <, lawyer I
    <, <, suggest that you refrain from <, posting <, <, <,insulting messages in
    <, <, public internet forums, as this could be viewed as <, <, <, <,slander in
    <, <, most legislations <, <, <, <, <, <,regards <, <, <, <, <, <,marco lavanna <, <,
    <, <, <,Thisemail is personal and NOT intended to be posted in public
    <, <, forums or <, to
    <, <, <, <, <,the general public. <, <, <, <, <, <,P.S. And would you please stop
    <, <, sending repeated emails. That is <, considered <, <, <,mail bombing
    <, <, and it
    <, <, is against the Acceptable Use POlicy of most ISP <, and/or <, <, <,Webmail
    <, <, providers. <, <, <, <, Marco did reply in the gone gambling forum but also
    <, <, added something about <, external devices used. I dont know what he
    <, <, meansby that. <, <, <, <, I did then contact Spearmaster and this is
    <, <, what he sent
    <, <, to marco. <, <, <, <, Marco - <, <, <, <, What is going on? You know as
    <, <, well as
    <, <, I do that the amount of time <, played <, <, does not in any way indicate
    <, <, bot play. Your rules also do not have <, <, anything which states
    <, <, that bot
    <, <, play is illegal. <, <, <, <, I suggest you solve this situation
    <, <, quickly. <, <,
    <, <, <, <, Here are some of the email from previous concerns back in
    <, <, Febuary. <,
    <, <, <, On Mon, 2 Apr 2001 09:18:46 -0700 (PDT), <, <, <, <,
    <, <, Just need an update. Thanks <, <, On Wed, 28 Mar 2001 19:18:34 +0200,
    <, <, promoter wrote: <, <, <, <, Hi there. I know yuo have been extremely
    <, <, patientand we <, <, <, <, have <, <, <, <, <, <, <, somehow <, <, treated <, <, you
    <, <, inappropriately, so please accept my apologies. We <, <, <, <, are <, <,
    <, <, having <, <, some <, <, serious problems with our cc/financial processor,
    <, <, which <, <, <, <, is <, <, holding our <, <, monies and refusing to process
    <, <, clients refunds.. <, <, Just give me a couple of days and I will process
    <, <, your <, <, <, <, wire <, <, from <, <, my <, <, personal <, <, funds... <, <, Once
    <, <, again thanks for your patience, and I hope you <, <, <,will <, <, post
    <, <, <, <, a
    <, <, <, <, positive <, <, comment on the forum when we are through with
    <, <, this! <, <,
    <, <, marco <, <, ----- Original Message ----- <, <, From: <, <, To:
    <, <, marco<, <, Sent: Wednesday, March 28, 2001 5:41 PM <, <, Subject: Re:
    <, <, cashout <, <,
    <, <, <, <, Hi Marco, <, <, I still havent receive my bank wire as of today
    <, <, acct <,
    <, <, <, <, <, 669. <, <, Live <, <, help <, <, said <, <, almost 3 weeks that it has
    <, <, been sent. My emails have <, <, <, <, gone <, <, unanswered. <, <, I <, <, have
    <, <, refraned from posting at gonegambleing. Some of <, <, my <, <, cc <, <,
    <, <, purchases <, <, havent <, <, <, been credited back too. Could you
    <, <, please let
    <, <, me know <, <, <, <, <, whats <, <, <, <, <, <, <, going <, <, Thank <, <, you <, <, <,On
    <, <, Mon, 12 Mar 2001 23:28:12 +0100, marco wrote: <, <, <, <, Pls resend your
    <, <, banking details. Our accounting PC <, <, <, <, was <, <, affected <, <, by
    <, <, a <, <,
    <, <, virus <, <, and we lost incoming emails including your with <, <,
    <, <, banking <,
    <, <, <, details <, <, regards <, <, ----- Original Message ----- <, <, From: "<,Sent: Thursday, March 01, 2001 9:32 PM <, <,
    <, <, Subject:cashout <, <, Could you please send me your options for <, <,
    <, <, cashouts. <, <,
    <, <, That <, <, you <, <, <, <, <, <, <, <, Im not sure if you can do anything
    <, <, aboutthis, but people have told me to <, ask you. Thank you, <, <, -------------------------------------------------------------------
    <, <, -----
    <, <, --- <, <, <, <, The Gambling Grumbles Staff appreciates the
    <, <, opportunity to
    <, <, be of service <, to you. <, <, Although we receive dozens of cases
    <, <, per day,
    <, <, we will make every effort to <, respond to you within 72 hours. <, <, In
    <, <, the event that we are unable to respond within this time frame, we <,
    <, <, sincerely appreciate your patience and understanding. <, <, <, <, Julie
    <, <, Sidwell <, <, Gambling Grumbles Administrator <, <,
    <, <, http://www.gamblingcommunity.com Heres a few more emails Date:
    <, <, Wed, 16
    <, <, May 2001 09:57:24 MDT [Show full headers] From: "Gonegambling"
    <, <, [Add to
    <, <, Address Book] To: Cc: "Cloud Casino Order" [Add to
    <, <, Address Book] Subject: Re: I need help Thank you. I am aware of
    <, <, what is
    <, <, happening with Cloud. I'm afraid the members will have to remain
    <, <, patientfor a while longer until things are sorted out. Stirring up
    <, <, troubleprematurely is not going to help anyone. Not the Casino,
    <, <, Not the Members
    <, <, and Not Gonegambling. John Gonegambling - your gambling adventure
    <, <, startshere... http://www.gonegambling.com ----- Original Message --
    <, <, --- From:
    <, <, To: "Gonegambling" Sent: Thursday, May 17, 2001 1:05 AM Subject:
    <, <, Re: I
    <, <, need help <, Hi John, <, Thanks for your help. <, I think you need to be
    <, <, aware of the situation with Cloud Casino. Alot of <, the members have
    <, <, their money in Cloud. This is the email I recieved today <, from cloud.
    <, <, Any feedback would be greatly apreciated. <, <, Dear player, this is to
    <, <, confirm that your account has indeed been locked, <, while it is being
    <, <, investigated. We will contact you as soon as we have more <, details
    <, <, about the situation and about our decision <, <, regards <, On Wed,
    <, <, 16 May
    <, <, 2001 01:23:17 +1000, Gonegambling wrote: <, <, <, Hi Marco, <, <, <, <,
    <, <, Can you
    <, <, please contact the person below about their concerns? <, <, <, <, John
    <, <, <, <, <,
    <, <, <, Gonegambling - your gambling adventure starts here... <, <,
    <, <, http://www.gonegambling.com <, <, <, <, <, <, ----- Original Message ----
    <, <, - <, <,
    <, <, From: <, <, To: <, <, Sent: Wednesday, May 16, 2001 12:56 AM <, <,
    <, <, Subject: I
    <, <, need help <, <, <, <, <, <, <, <, <, <, Im not sure if theres anything you
    <, <, can do
    <, <, but I hope so. I have an <, <, account <, <, <, with cloud casino #669 and
    <, <, when Cloud came back up on Friday I went in <, and <, <, <, played the
    <, <, moneyI had in my account (279.00or so). I played on and <, off <, <,
    <, <, <, during
    <, <, the day and later hit a Natural royal flush in dueces wild, <,
    <, <, tried <, <,
    <, <, to <, <, <, withdraw but it wouldnt let me and leaving with balance of
    <, <, 4600.00 in <, my <, <, <, account. Soon after that my account was
    <, <, gone. Its
    <, <, says invalid <, account <, <, or <, <, <, password. I have emailed Marco on
    <, <, Saturday and again yesterday and <, posted <, <, <, in the cloud forum
    <, <, but I
    <, <, still havent heard anything. I am still owed <, <, over <, <, <,
    <, <, 3000.00 of
    <, <, winnings and credit card charges since febuary. I just want <, to <,
    <, <, <, <,
    <, <, know whats going on. I have had quite a few members email me
    <, <, saying <,
    <, <, they <, <, <, are still waiting on their winnings from March but they
    <, <, dontwant to <, post <, <, <, anything thinking they wont get paid.
    <, <, Here a copy
    <, <, of the last email <, Marco <, <, <, sent me in March about my previous
    <, <, winnings. Date: Tue, 15 May 2001 09:23:17 MDT [Show full headers]
    <, <, From:"Gonegambling" [Add to Address Book] To: <, <, Cc: "Cloud
    <, <, Casino Order" [Add to Address Book] Subject: Re: I need help Hi Marco,
    <, <, Can you please contact the person below about their concerns? John
    <, <, Gonegambling - your gambling adventure starts here...
    <, <, How Resolve: I would just like to be payed all my winnings. I played
    <, <, honestly at Cloud Casino and I feel they should be honest too. I feel
    <, <, they are just looking for an excuse not to pay me.
    <, <,
    <, <, I, , give permission for Cloud Casino to release all
    <, <, information regarding my account to the OPA.I also agree not to settle
    <, <, this claim without first notifying the OPA of my intentions to do
    <, <, so. I
    <, <, further agree to be truthful and honest in my communications with the
    <, <, OPA. I understand that by misleading the OPA in this matter could
    <, <, resultin my membership being canceled in the OPA. I further agree
    <, <, to release
    <, <, all terms of any settlement agreement with the OPA I further agree to
    <, <, reimburse the OPA for any out of pocket expenses concerning this
    <, <, complaint. I also understand that this complaint may be posted or
    <, <, broadcast by the OPA
    <, <,
    <, <, Complaint Time and Date : 7/3/2001 11:15:28 AM
    <, <,
    <, <,
     

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