Have you been overpaid?

[petro]

Just recently at a land based casino I was overpaid by exactly $1000.
It's never happened to me before, I hear it is pretty common particularly with table players. Getting an extra 5, 6, or 7 hundred dollars extra in chips or cash through a dealer or cashier error.

Complicated story but here goes:
At this casino the player rewards cards also double as casino credit cards. You can put your money on your rewards cards and play with that.

I was playing a Keno machine and hit a $1100 jackpot. Strangely, just after I hit the jackpot the machine turned off.
After it switched back on, my rewards card had the $1100 jackpot win and it had an additional $1000 on it.
My best guess is that there was some kind of technical glitch with how the machines interact with the cards, I think it credited me the jackpot twice.

I was gambling with a friend and he was looking left and right and saying: "Don't tell the staff, keep it!" :icon_evil

Because I was fatigued that night after playing slots for about 24 hours I wasn't thinking straight, and I didn't report it to staff. In retrospect, that would have been the best option.
There were other possibilities that I considered. I thought I may have won the extra $1000 because of a lucky machine draw. But, the lucky machine draw did not go as high as $1000.

It only took me a few days to "clear my head" and report it to the casino. I'm just waiting for their response now. I offered them the $1000 back.

If I thought the casino were bad people, I probably wouldn't give it back to them ---> justice.
But, I genuinely think they are good people and they earn their money honestly so I'm happy to give it back.

 

[goatwack]

Morality doesn't come into it, casinos' sole purpose is to fleece players as much as possible within the parameters of the law.

Maybe 15- 20 years ago I would have reported the extra 1000 on the spot but certainly not now, I don't see any reason why I should! Should have kept the money

 

[Jono777]

When I worked in a B&M Casino there were several players over paid over the months / years (we knew this due to the amount of times the 'books' didn't balance come the end of the shift)

To my knowledge NOT ONE came forward and admitted their over-payment.

Me personally nowadays strive to be a 'good boy' - 100% confident if it was an online error, I'd contact the respective rep and tell them, who knows they may tell me to keep it!

Not so sure what I'd do if it were a land based set up however (more so If I knew that there was a very good chance that I'd never be going there again )

 

[goatwack]

When I worked in a B&M Casino there were several players over paid over the months / years (we knew this due to the amount of times the 'books' didn't balance come the end of the shift)

To my knowledge NOT ONE came forward and admitted their over-payment.

Me personally nowadays strive to be a 'good boy' - 100% confident if it was an online error, I'd contact the respective rep and tell them, who knows they may tell me to keep it!

Not so sure what I'd do if it were a land based set up however (more so If I knew that there was a very good chance that I'd never be going there again )

I remember quite a few dealers being 'overpaid' back when I was working in a B & M.

That soon changed when they introduced this metal detector/ gate that we all had to pass through after every stint!

Took the fun right out of it

 

[lockinlove]

Id take the $1000 and go put it on red. If I lose, the casino gets their money back. If I win I keep $1000 and give the casino the other $1000.

Pretty solid freeroll

 

[Jono777]

There were also random 'strip searches' when I was a dealer/croup back then.

Unfortunately I was never selected to perform one (we had 2 very tasty female managers) so I'd have done one every night

When I made it to management this had been abolished due to changes in law etc so also never got to request the pleasure of anyone's company in the manager's office

 

[RichyJ75]

I once got paid by Tombola twice on my withdrawal. I contacted them immediately to say of their error and to ask how I should repay the money. To my surprise, instead of getting a thanks for pointing out the error and offer to repay, I was sent an e-mail demanding the money be returned within a day or two otherwise my account will be frozen and further action taken.

Cheers guys, by taking the aggressive attitude will probably mean I won't be so forthcoming in future!

Then again, I always go by the attitude of treating others how I expect to be treated myself, so will probably be truthful again in future. Karma and all that .....

 

[petro]

I always go by the attitude of treating others how I expect to be treated myself

Yeah that's it in a nutshell. You can't expect people to treat you fairly if you don't treat people fairly yourself.
I EXPECT fair treatment, if not I'm going to throw a massive tantrum!

 

[goatwack]

I once got paid by Tombola twice on my withdrawal. I contacted them immediately to say of their error and to ask how I should repay the money. To my surprise, instead of getting a thanks for pointing out the error and offer to repay, I was sent an e-mail demanding the money be returned within a day or two otherwise my account will be frozen and further action taken.

Cheers guys, by taking the aggressive attitude will probably mean I won't be so forthcoming in future!

Then again, I always go by the attitude of treating others how I expect to be treated myself, so will probably be truthful again in future. Karma and all that .....

But you've just proved that karma doesn't exist! It's not like you found a bag marked 'swag' outside a children's hospice, you were overpaid by a money-grabbing company that couldn't give a flying monkey's.

I'd only return money or lost property where appropriate, as in most cases. With douchebag rude casinos, not so much

 

[dunover]

Morality doesn't come into it, casinos' sole purpose is to fleece players as much as possible within the parameters of the law.

Maybe 15- 20 years ago I would have reported the extra 1000 on the spot but certainly not now, I don't see any reason why I should! Should have kept the money

Well it should do! This forum is heavily populated by posts and PABs concerning casinos ripping players off and for that reason takes great care in offering only accredited sites or allowing accreditation processes to known and trusted individuals or businesses. As people us members should behave 'accredited' ourselves and do the same as we'd expect a decent casino to act. The OP is doing the right thing, and may find as a result he is rewarded for his integrity by the casino. IF it isn't his money, it should go back to the rightful owner. I hope you never lose your wallet and have it found by somebody with the same mindset.........

 

[paul7388]

once got overpaid a couple of hundred by ladbrokes after they finally settled incorrectly bets id been asking them to fix for days.

Being such an honest bloke i went straight to nearest ladbrokes shop and checked if it was still in account and withdrew it in cash on the spot lol. Well maybe if they had bothered their arses to fix the bets when i asked there would have been no mistake or i might have been more honest.

later that night i got a lovely email stating they had overpaid me but as im such a valued customer and it was their mistake they were letting me keep it lol.

Was like yeah whatever. We both know if money was still in account you would be taking it back but since i took it out in cash and not a depoisit back to card you cant get it.

 

[Jasminebed]

I read this last night, but didn't reply.

I have been overpaid. More than once in my lifetime. I've always said something.

There was a memorable afternoon at a B&M in Quebec. I was playing $5 per hand blackjack, and not only was I losing, the whole table was losing. I was also the only woman with mostly gentlemen older than me. I finally won a hand, and the dealer gave me a $25 chip instead of a $5. I off course tell him and go to give it back. Another patron informs me that once the bet is paid I don't have to. The dealer confirms this, but I something along the lines of "If you gave me too little, I'd say something, and I expect the boss is happier if you don't give away money". Dealer thanks me quite profusely (he was quite young, so possible rather new), and the game carries on. Well, the luck of the whole table turned. Which means the mood does too. I did particularly well, and the dealer was dealing BJs and busting ever 12 he had. I was lady luck, people got talking about karma, and past lucky stories, and it was probably the most fun I ever had at a table there.

Do not have another story from a B&M.

But another unrelated thread where a bonus win was not credited correctly got me thinking.

As you said Petro, maybe it was right, some kind of promo you were not aware of. I've logged in to find money in online casinos that I did not expect, and asked support in order to find out I'd won some prize I didn't know I was playing for.

You know this is going to take time. Could your win have been a malfunction too? You'd probably be force to wait to cash out your own winnings while a tech is called and they investigate the issue. As this is not something standard like a ticket jam, or a touch screen not working, this is likely to take a while. A decent casino is going to comp you some food and drinks, and invite you to wait patiently.

If it shorted you your $1100 because it putzed out during payout, of course you would wait for the investigation. And usually if you ask, you can get some kind of comp for having to wait at at least of a couple of the places I go.

It have been a display error, and what you really won was $2100. A technical glitch where it didn't show the right number of matched squares.

I think I would just have decided I won more than I thought I did, and the machine must be right.

 

[Deeplay]

One time only at a land based casino in Copenhagen - years ago. Was playing zero on the roulette table never hit then changed numbers - the table was rammed. They for some reason paid me out on my last but one bet on zero. I did think about it ;-) but then with a heavy heart slid the chips back to the croupier. As luck would have it - It ended up being a rare plus session. The croupier was happy as no doubt he would have taken the fall if the count had been off. And the dealers back then in CPH casino didnt get a wage at all, they relied only on the tronic which players stump up on winning bets.

Online today if it happened for sure I would give it back or make them aware as I only play a handful casinos now and so feel some loyalty. Remember one time 3dice messed up and paid a bonus to my account 2 times. Told them and they said keep it and enjoy - which I did - and lost but still was good of them.

 

[goatwack]

Well it should do! This forum is heavily populated by posts and PABs concerning casinos ripping players off and for that reason takes great care in offering only accredited sites or allowing accreditation processes to known and trusted individuals or businesses. As people us members should behave 'accredited' ourselves and do the same as we'd expect a decent casino to act. The OP is doing the right thing, and may find as a result he is rewarded for his integrity by the casino. IF it isn't his money, it should go back to the rightful owner. I hope you never lose your wallet and have it found by somebody with the same mindset.........

First off, it's their mistake. Who cares.

Secondly, it's up to forums like CM to guide players and lay some ground rules so as to divide the wheat from the chaff, or else every casino would do its utmost to fleece the players left, right and centre. Not forgetting that every casino is out there to make money off you, even accredited ones. The only difference is that they're nicer about how they do it.

Phone bill loans, did I forget to mention that.

And finally if I lost my wallet, I'd blame myself for losing it and kiss the contents goodbye. Anything else is just some deluded utopian dream I'm afraid, and nor would I expect anyone to return it to me. So please spare me that sentiment

 

[nikantw]

I would think about the employee that made the mistake and maybe had to pay it from his/hers pocket. When I was working as a cashier, I had to pay about 10% of my salary back every month because of the counterfeit money customers would “accidentally” give me.

Last 5 years I have found two wallets full of cash, both times I immediately returned them to their owners. I think karma rewarded me with a trip to Malta

 

[dunover]

First off, it's their mistake. Who cares.

Secondly, it's up to forums like CM to guide players and lay some ground rules so as to divide the wheat from the chaff, or else every casino would do its utmost to fleece the players left, right and centre. Not forgetting that every casino is out there to make money off you, even accredited ones. The only difference is that they're nicer about how they do it.

Phone bill loans, did I forget to mention that.

And finally if I lost my wallet, I'd blame myself for losing it and kiss the contents goodbye. Anything else is just some deluded utopian dream I'm afraid, and nor would I expect anyone to return it to me. So please spare me that sentiment

Those words may come back to haunt you should you ever have cause to PAB on here.

 

[goatwack]

Those words may come back to haunt you should you ever have cause to PAB on here.

What's your insistence on PABs? I don't have to wax lyrical about casinos to be entitled to my winnings. You make it sound as though I've offended the sacred spirits of the casino realm.

I don't have to like a casino- even an accredited one- in order to get paid by them. It's a multi-million dollar industry, no one is taking about a granny dropping a wallet on the bus and me scarpering off in the opposite direction whilst twirling my moustache. It's their error, I'm not accountable for it.

This has nothing to do with PABs, or my future attempt at initiating one. But if we were to go with your reasoning, I guess I'd have to actually win first for that to happen.

 

[Jono777]

Only one way to sort this lads...

 

[dunover]

What's your insistence on PABs? I don't have to wax lyrical about casinos to be entitled to my winnings. You make it sound as though I've offended the sacred spirits of the casino realm.

I don't have to like a casino- even an accredited one- in order to get paid by them. It's a multi-million dollar industry, no one is taking about a granny dropping a wallet on the bus and me scarpering off in the opposite direction whilst twirling my moustache. It's their error, I'm not accountable for it.

This has nothing to do with PABs, or my future attempt at initiating one. But if we were to go with your reasoning, I guess I'd have to actually win first for that to happen.

My point being, and I thought rather obvious, that people would scream blue murder (and indeed do) if they perceive themselves to have been treated unfairly when failing to retrieve funds they believe themselves to be entitled to. Trust is a two-way thing. Tesco's make small margins on each unit of turnover the same as casinos and are out to make a profit. So would that justify me walking from a store knowingly having been given £10 extra change from the girl on the till?

But hey, we are all different people with different views. You can personally self-justify keeping something you know isn't yours, I have difficulty with the concept. Leave it at that.

 

[secret2]

Paying forward.

Ok, not everyone is going to admit that they were overpaid, but if so, then just 'pay it forward'. I know, I don't want to come here and looking like I have 'fairy dust', but it's a way of steering clear of that dreaded Karma.
Give some of your over-payment to a charity or some one that needs it.

 

[goatwack]

My point being, and I thought rather obvious, that people would scream blue murder (and indeed do) if they perceive themselves to have been treated unfairly when failing to retrieve funds they believe themselves to be entitled to. Trust is a two-way thing. Tesco's make small margins on each unit of turnover the same as casinos and are out to make a profit. So would that justify me walking from a store knowingly having been given £10 extra change from the girl on the till?

But hey, we are all different people with different views. You can personally self-justify keeping something you know isn't yours, I have difficulty with the concept. Leave it at that.

So here you go talking about your moral compass being in overdrive and every situation being identical. The thread relates to a casino overpaying a grand through their oversight, a financial behemoth that nobody has any emotional attachment to.

Then comes the (predictable) example of how that would transfer to someone - notably me of course - strolling out of my local Tescos having smash -and -grabbed a tenner. Not the same. And why'd it have to be a girl? A student girl perhaps, so as to tug at the heartstrings further?

And whilst a lot of this is text-speak, and I don't feel the need to justify my actions to strangers off the internet who claim to have a handle on a person's integrity based on a couple of comments, I'd appreciate you keeping your veiled insults to yourself.

 

[paul7388]

Everyone has their own moral views and opinions on whats right and wrong thing to do.

But say there was a filthy rich arrogant guy who flashed his cash all the time and treated people like shit. If he dropped a wallet with thousands in it yeah damn right id keep it if i found it,

But if the poor old lady who struggles to survive dropped her purse with her pension in it id return it to her right away.

But think this threads starting to go of topic now.

 

[nutnut]

Giving Dunover runs a website and YT channel dedicated to promoting these vermin casino groups/games who prey on the weak, it is rather ironic giving someone else a issue about "moral" compass.

FWIW I agree with Goatwack.

 

[orion]

Everyone has their own moral views and opinions on whats right and wrong thing to do.

But say there was a filthy rich arrogant guy who flashed his cash all the time and treated people like shit. If he dropped a wallet with thousands in it yeah damn right id keep it if i found it,

But if the poor old lady who struggles to survive dropped her purse with her pension in it id return it to her right away.

But think this threads starting to go of topic now.

well said.

As about LandBased casinos, I have been underpaid and/or overpaid dozens of times. It happens more often than we can imagine, expecially on roulette.

Some casinos treat players as shit, in these places I am not going to return a single penny if overpaid.

Some other casinos treat players as customers, and they pay some extra attention to the most loyal ones, in these places I am immediately informing the croupieres if overpaid.

When I am underpaid, I am not doing any distinction, I am claiming my wins always.

 

[dunover]

Giving Dunover runs a website and YT channel dedicated to promoting these vermin casino groups/games who prey on the weak, it is rather ironic giving someone else a issue about "moral" compass.

FWIW I agree with Goatwack.

A strange comment given that this is a forum concerning and promoting 'vermin' casino groups and their games and therefore presumably your presence here implies you yourself partake in them and give them custom?

I've also achieved the rare feat of extracting 3 consecutive on-topic relevant posts without digression via bad puns from Goatwack, so I'll sleep with a smug grin tonight.

Because casinos are in business to take more in than they pay out and we've all lost to them at one time or another, I maintain that doesn't justify keeping money you're not entitled to - a decision Petro, in my opinion, made quite correctly.