Bitch and Moan Have William Hill Promotions & Support Teams Been Smoking Crack?????

lord flashheart

Experienced Member
Joined
Mar 20, 2015
Location
UK
I am mainly a sports bettor, but I do occasionally play slots in the games / casino section of sports-books I have accounts at.

On 20/01/17 I opened an account at William Hill and placed a few sports bets. On Monday I received a text message to my phone:
IMG_20170127_173135.jpg

This was for a no deposit games promotion - £10 free and 10 free spins, credited as 2 x £5 bonuses and 10 free spins (£5 on Monday, £5 Tuesday & free spins on Wednesday). As this was free I thought I might as well use it. i did use the bonuses failed to complete the wagering and bust out.

2 days later (today) I receive this email:

Screen Shot 2017-01-27 at 18.30.13.png

Now, I'm really not that bothered about not having casino / games / Vegas bonuses as I rarely use them now anyway. How can they decide that I was "abusing bonuses" after accepting a very poor free bonus during the 1st week of having an account?!?!?!

Surely William Hill's support staff have been smoking something
 
Be careful with Bonuses!
It is crucial  that you understand and agree to the terms and conditions of any bonus that you accept. Most of the complaints that come through our arbitration service are bonus related; it would be safe to say that there are tens of thousands of players who have never complained because they realized after the fact that they did not understand or had never read the terms. Nothing in a casino is free – so whenever you see “free” being used, there are stipulations. It is important for you to understand that.

Please check out our Bonus Section that lists the offers given by our Accredited Casinos. No deposit bonuses, welcome bonuses (AKA sign up bonuses [SUBs]), exclusive bonuses, reload bonuses, free spin bonuses...all this and more!

lord flashheart

Experienced Member
Joined
Mar 20, 2015
Location
UK
In Conclusion - Yes they must be smoking crack

I've just checked my email after starting this thread and found this....

Screen Shot 2017-01-27 at 18.44.02.jpg


:lolup::lolup::lolup:

Accused of abusing bonuses - get offered bonuses!
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
To accuse them of smoking crack is a bit rude and disrespectful to be honest.

Everyone knows crystal meth / bath salts is more their thing :eek::eek:
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
Thanks for that information OP.
Imo it sounds like WH have been so utterly taken advantage of by bonus hunters that they have become really sensitive. :thumbsup:
And now, even the slightest indication of it sets off their alarm bells. They have become paranoid.
 

elkoxon

Newbie member
Joined
Apr 18, 2017
Location
Czech
That's strange, i was a regular on WH, best place in my opinion, best promos, best CS and so on. I used to play some serious cash there and never experienced any issue and i actually always received tonnes of offers from them. Super fast cashouts (only PokerStars is faster), super friendly support (my account is currently suspended as they quit to operate on the market where i live, i was able to deposit after they retired from the market, i contacted them, they suspended and aksed to come back if i will move somewhere where they operate and that is very likely as i work as an IT contractor and move quite a lot around europe).
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I must be honest I've always felt more secure playing at the huge operators such as will hill,Sky,ladbrokes etc..not once had a issue with kyc (never been asked once) and had some 4 figure cashouts reguarly paid out within days.
Been allowed to place large 4 figure sports wagers regular to with no problems, you can even go to the shops and withdraw your cash, I'm seriously starting to contemplate just sticking to the big guns, less hassle and seems less trying just to steal your cash with silly terms.
 

elkoxon

Newbie member
Joined
Apr 18, 2017
Location
Czech
888 paints itself as a big player and still makes it hard to withdraw if the figure is 4 digits. I am going through this now and it is nothing pleasant.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
888 paints itself as a big player and still makes it hard to withdraw if the figure is 4 digits. I am going through this now and it is nothing pleasant.

Yeah but the reputation of 888 is about as good as jack the rippers.....
 

elkoxon

Newbie member
Joined
Apr 18, 2017
Location
Czech
They love to hide behind the new AML regulations in order to ask the most absurd requests however i went to a lawyer, expert in the EU law for an opinion about this and seems they are using the lack of legal knowledge of the players to their favour. The AML regulation obbliges the operator to verify the identity of a player with the help of third parties, however asking a player to provide notarized documents is using the player to get the job done not a third party, additionaly it transfers the costs of this to the player while the requirement is clearly towards the operators. It is their job, not players. He is now helping me to draft and interpelation directly at the source, i will send the interpelation directly to the EU legislative body to get this confirmed and fully cleared.
 

Quorol

Experienced Member
Joined
Jan 30, 2012
Location
California
I am mainly a sports bettor, but I do occasionally play slots in the games / casino section of sports-books I have accounts at.

On 20/01/17 I opened an account at William Hill and placed a few sports bets. On Monday I received a text message to my phone:
View attachment 75186

This was for a no deposit games promotion - £10 free and 10 free spins, credited as 2 x £5 bonuses and 10 free spins (£5 on Monday, £5 Tuesday & free spins on Wednesday). As this was free I thought I might as well use it. i did use the bonuses failed to complete the wagering and bust out.

2 days later (today) I receive this email:

View attachment 75187

Now, I'm really not that bothered about not having casino / games / Vegas bonuses as I rarely use them now anyway. How can they decide that I was "abusing bonuses" after accepting a very poor free bonus during the 1st week of having an account?!?!?!

Surely William Hill's support staff have been smoking something

I may be mistaken, but it seems that they are saying that the casino bonuses they were targeting at you were not your thing, so they were no longer going to do so. Instead, they are still going to offer you sports betting bonuses. That is what they then did with the other offer.
I don't think they were saying you were a bonus abuser, but that they reviewed your account and you don't play casino enough to keep offering you those kinds of incentives.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I may be mistaken, but it seems that they are saying that the casino bonuses they were targeting at you were not your thing, so they were no longer going to do so. Instead, they are still going to offer you sports betting bonuses. That is what they then did with the other offer.
I don't think they were saying you were a bonus abuser, but that they reviewed your account and you don't play casino enough to keep offering you those kinds of incentives.
That indeed is a very good point
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
They love to hide behind the new AML regulations in order to ask the most absurd requests however i went to a lawyer, expert in the EU law for an opinion about this and seems they are using the lack of legal knowledge of the players to their favour. The AML regulation obbliges the operator to verify the identity of a player with the help of third parties, however asking a player to provide notarized documents is using the player to get the job done not a third party, additionaly it transfers the costs of this to the player while the requirement is clearly towards the operators. It is their job, not players. He is now helping me to draft and interpelation directly at the source, i will send the interpelation directly to the EU legislative body to get this confirmed and fully cleared.

Good on you for taking all of these measures.

Me, I would have voted with my wallet. I couldn't be arsed to do all of that if that is their attitude towards the matter.
 

elkoxon

Newbie member
Joined
Apr 18, 2017
Location
Czech
For me it is not a matter of money (the lawyer is my good old friend from school so he is doing this free of charge) but a matter of principles. If everyione will just say, ok fu** that and fu** them they will keep doing this and get away with it so if this will change the situation even for 3-4 players in the future i think it is worth it.
 

lord flashheart

Experienced Member
Joined
Mar 20, 2015
Location
UK
I may be mistaken, but it seems that they are saying that the casino bonuses they were targeting at you were not your thing, so they were no longer going to do so. Instead, they are still going to offer you sports betting bonuses. That is what they then did with the other offer.
I don't think they were saying you were a bonus abuser, but that they reviewed your account and you don't play casino enough to keep offering you those kinds of incentives.

That indeed is a very good point

I know I'm probably late in replying to this, but no it is not a good point. I signed up to place a bet on a specific event and the next day I received a message about the free casino credit bonus as previously mentioned. not sure if this was a new account offer or not, but for them to decide less than 1 week into account and after using a free bonus is somewhat retarded - this was the only bonus offered in the casino to me BTW

Considering no profit was made from the bonus and Low stakes were used I can't see how that is not using the bonus as intended as they stated.
 

Vibroverb

Full Member
Joined
Apr 13, 2017
Location
Europe
using the bonus as intended means they want you to make a deposit into your casino account :) That was their intended purpose
 
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