Support Complaint Have to split up my withdrawl?

hadder

Newbie member
Joined
Feb 2, 2021
Location
canada
Every time I’ve tried to withdrawal my money from Rizk Casino, I see this messsage:

“before withdrawing all your funds, you need to first balance the previous deposit by withdrawing the below amounts to their respective method.”

First off, why does it matter how I choose to withdraw? Its a nuisance to have to split up my withdrawl. Besides that, it wants me to withdrawal a majority of the amount to my Visa Debit card, since that’s how I usually deposit and only a certain amount can withdrawal thru MuchBetter. I wanted to just withdrawal all of it to my MuchBetter. My problem is every time (3 times) I’ve tried to withdrawal to my Visa Debit, the funds just keep getting added back to my Rizk account. So obviously it won’t allow it but I’m not given any other option to take it out. Live chat is down, no email response back, no requested phone call received. How can I get my money? I’ve never had an issue like this before. Very frustrating
 
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dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Every time I’ve tried to withdrawal my money from Rizk Casino, I see this messsage:

“before withdrawing all your funds, you need to first balance the previous deposit by withdrawing the below amounts to their respective method.”

First off, why does it matter how I choose to withdraw? Its a nuisance to have to split up my withdrawl. Besides that, it wants me to withdrawal a majority of the amount to my Visa Debit card, since that’s how I usually deposit and only a certain amount can withdrawal thru MuchBetter. I wanted to just withdrawal all of it to my MuchBetter. My problem is every time (3 times) I’ve tried to withdrawal to my Visa Debit, the funds just keep getting added back to my Rizk account. So obviously it won’t allow it but I’m not given any other option to take it out. Live chat is down, no email response back, no requested phone call received. How can I get my money? I’ve never had an issue like this before. Very frustrating
firstly, it's standard, to WD equal to the method you deposit with (ie, use Visa, expect to WD to visa, use etransfer, expect to wd to etransfer)
Sucks? Maybe; take it as a standard and given
Secondly, WD less than 10k (should you be so lucky)
 

hadder

Newbie member
Joined
Feb 2, 2021
Location
canada
I can take it as a standard if it actually allowed me to withdrawl the way I deposited but I can’t and I’m not given any alternative method even tho I’ve deposited other ways.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Fellow Canuck, withdrawal to bank is always an option. Might involve fees from your bank. If interact is allowed, see if you can withdraw that way, even if you need to make a small deposit with that method first.
 
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