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Bonus Complaint Havana Club

Discussion in 'Casino Complaints - Bonus Issues' started by gloria460, Apr 10, 2009.

    Apr 10, 2009
  1. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    I got an email from HavanaClub saying there was a 20 free chip in my account..just log on and have fun. They didn't say that Havanaclub no longer existed but it gave you the option to upgrade to platinum play which I did.

    I contacted live chat to have the chip transferred to there and after five minutes he states he couldn't...asked why and he stated after another two or three minutes that I have a bonus in platinum play but there is a deposit attached to that one..asked why they sent the email in the first place and I got no answer...asked him are you there and still no answer...:confused: what the hell...he had no answers for me and I guess was through talking to me..glad I experienced this before I made a real deposit.

    ************************************************************
    **** GREAT NEWS: Your Account's Been Credited *****
    ************************************************************

    Casino : HavanaClub Casino
    Account :
    Credits : 20.00 Casino Credits
    Promotion : Welcome Back Bonus
    Time/Date : 2009-04-09 17:21

    ************************************************************

    Congratulations Gloria, please enjoy your 20.00 Casino Credits. Simply login to your account and have some fun.

    PLEASE ENSURE that you read the Wagering Requirements attached to this bonus as some bonuses have specific requirements.

    You can view these requirements by using the link below:
     
  2. Apr 10, 2009
  3. rockycatt

    rockycatt meistercatt

    Occupation:
    carpenter
    Location:
    Boston
    it could have been just a bad experienced operator , ive been playing platinum play for a long time [ i do not take bonuses ] and there very good on getting paid thats my experience ,and there payouts are right up there

    don't let a bad experience at the chat window ,divert you
     
  4. Apr 10, 2009
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    There is another thread about FL going downhill. This is yet another example. Havana club has been closed FOR AGES, and the incompetence is placing the free chip there in the first place. It would have been better to have offered a come back, or even join here bonus in a CURRENT FL casino.

    I wonder why they are STILL running Havana Club, and presumably STILL paying MGS a handsome fee, yet it has been closed to NEW players for AGES, and does not even have a website now.
     
  6. Apr 11, 2009
  7. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    When you click on the havana club logo it takes you to havana club's website but you can't download the casino and can only upgrade to platinum play so that's why I asked for the free chip to be put in platinum play.

    It was a very strange offer indeed but I will check out platinum play. I haven't played there in years.
     

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