bobbywok1
Newbie member
- Joined
- Sep 9, 2015
- Location
- Los Angeles
I would appreciate the community’s opinion on this case. Here are the facts.
I joined the LuckyClub casino a month ago. I believe they are sister casinos to those accredited by Casinomeister and they are promoted by KasinoKing, so I was confident I would be dealing with an honorable organization.
LuckyClub offers attractive bonuses, but I was aware that they were tied to an “under $10” rule. Just to be sure, I checked about this on chat and learned that bets of exactly $10 were also disallowed. “9.99 or under,” the chat agent told me.
I should mention that LuckyClub uses a software suite I have never seen before, called NuWorks. Some of the games looked intriguing, and I decided to play one called Catsino, which has 88 lines of play. I decided to play 36 lines at 25c/line, for a total of $9 per spin, making sure I was well below the $10 threshold. I played Catsino a few times with no result.
Using these settings, I played a bonus on Feb. 24, depositing $80 and playing Catsino. I played for about ten minutes, with the usual little losses and wins, and then the most amazing thing happened. Four of the best symbol + a wild lined up a row! I won $12500 on a single spin!! The display said this was the maximum allowable win. And somehow I had won it! I was beside myself with elation. Thank you! Thank you! Thank you! I kept saying.
I spun for a while longer, but eventually I realized that I should check my playthrough. I should mention that on the NuWorks suite you have to leave the game you are playing to see your playthrough in the cashier. So I did that: went to the cashier and looked. Lots to go.
I returned to the game, but now I noticed that––mysteriously–– it had reset to play 88 lines instead of the 36 I had been playing when I won!
Of course 88 lines at 25c/line is $22/spin, more than LuckyClub bonus play allows. Why had this happened? I did not know, but I was very very relieved that I had noticed it! Whew, a close call! I immediately reset the number of lines back to 36. I spun a few more times but because the playthrough was so big and anything I won from here on out would be a huge anticlimax, I decided to use autoplay. This seemed like it would be a safe and fun way to play through. I decided on 25-game units. When one unit was over, I would just reclick the autoplay for 25 more. And that is what happened. I played through my first lot of 25 spins––and when it was finished, I clicked it again for another 25.
I looked away from the reel for a minute or so, doing other things, but when I checked back on it, I saw to my horror that it was spinning not at the 36 lines it had been before, but at 88 lines! Somehow it had reset again, and this time I had not noticed it. How had this happened??
I stopped the autoplay immediately, and decided to change slots, to one that had only 25 lines, where the max you can play per spin is $6.25. I was not going to let this reset trap get me again! I played for another hour and finally met the playthrough requirement. My total balance was $11882!
Now I had to get my docs approved. That took about a week. When that was all taken care of, I went to the cashier and put in a withdrawal request for $1500.
But within a day I received an email informing me that all of my winnings had been voided! I logged on and saw that my balance was now $80.
Yuck! I got on chat and tried to explain to the agent who answered what had happened. After a lot of coaxing, I got him to examine the record of my play. He told me that I had played exactly 22 spins at $22/spin among the thousand or so spins I had gone through, all the rest of which were either at $9 or $6.25. He also told me that 21 of those 22 prohibited spins had been losers, with my total loss for the 22 spins being $345!
The agent told me that if I wanted to discuss the voiding of my win I needed to send an email to support. I thanked him and did so, outlining the facts that I’ve just presented here.
I waited for five days, but got no answer. Yesterday I got on chat again and asked why I had not received an answer. The agent had no explanation for that but said he’d check. He did so and told me that the decision was final: I had broken the rule. Rules were rules, and if they were not enforced, there would be no law and order.
I would like to know what the community’s feelings are on LuckyClub’s actions (and also, of course, whether you have been stumbled into similar traps, especially on this software). To summarize:
(1) I made every effort to play every spin in this session for less than $10. Yet it seemed that the software insisted upon resetting the number of lines to the maximum. It happened when I checked my playthrough; I believe it also happened when I hit a feature; and it happened when I finished one autoplay and went to the next. Each of these resets surprised me, and I think it was the last one that finally caught me off guard. I NEVER had any intention of playing for any amount per spin other than $9, but it seemed I was fighting a battle with the game itself.
(2) The second I realized that the game was spinning with all the lines active, I stopped the autoplay, changed games, and played the remainder of my playthrough at $6.25/spin.
(3) According to the agent I chatted with, that was after 22 spins. This is a tiny percentage of the total spins I played that night, and they were entirely against my intention. To stress it again: I tried to only play for $9/spin: I never intended to play for more.
(4) Again, according to the agent, I lost a net of $345 on those 22 spins. So there were no ill-gotten gains that fattened up my balance on account of playing too high.
(5) Although this may seem too obvious to mention, I would like to mention it anyway: Once I had won the $12500 at $9/spin, I would have had to be a certifiably insane to decide to continue playing for $10/spin, $22/spin, or any amount greater than $9.99. There is no rational circumstance, unless you are simply self-destructive, to do that!
As you can all imagine, I am very distressed by this development and by LuckyClub’s response, but it is not easy for me to be objective. What do you think? Looking forward to hearing from others!
I joined the LuckyClub casino a month ago. I believe they are sister casinos to those accredited by Casinomeister and they are promoted by KasinoKing, so I was confident I would be dealing with an honorable organization.
LuckyClub offers attractive bonuses, but I was aware that they were tied to an “under $10” rule. Just to be sure, I checked about this on chat and learned that bets of exactly $10 were also disallowed. “9.99 or under,” the chat agent told me.
I should mention that LuckyClub uses a software suite I have never seen before, called NuWorks. Some of the games looked intriguing, and I decided to play one called Catsino, which has 88 lines of play. I decided to play 36 lines at 25c/line, for a total of $9 per spin, making sure I was well below the $10 threshold. I played Catsino a few times with no result.
Using these settings, I played a bonus on Feb. 24, depositing $80 and playing Catsino. I played for about ten minutes, with the usual little losses and wins, and then the most amazing thing happened. Four of the best symbol + a wild lined up a row! I won $12500 on a single spin!! The display said this was the maximum allowable win. And somehow I had won it! I was beside myself with elation. Thank you! Thank you! Thank you! I kept saying.
I spun for a while longer, but eventually I realized that I should check my playthrough. I should mention that on the NuWorks suite you have to leave the game you are playing to see your playthrough in the cashier. So I did that: went to the cashier and looked. Lots to go.
I returned to the game, but now I noticed that––mysteriously–– it had reset to play 88 lines instead of the 36 I had been playing when I won!
Of course 88 lines at 25c/line is $22/spin, more than LuckyClub bonus play allows. Why had this happened? I did not know, but I was very very relieved that I had noticed it! Whew, a close call! I immediately reset the number of lines back to 36. I spun a few more times but because the playthrough was so big and anything I won from here on out would be a huge anticlimax, I decided to use autoplay. This seemed like it would be a safe and fun way to play through. I decided on 25-game units. When one unit was over, I would just reclick the autoplay for 25 more. And that is what happened. I played through my first lot of 25 spins––and when it was finished, I clicked it again for another 25.
I looked away from the reel for a minute or so, doing other things, but when I checked back on it, I saw to my horror that it was spinning not at the 36 lines it had been before, but at 88 lines! Somehow it had reset again, and this time I had not noticed it. How had this happened??
I stopped the autoplay immediately, and decided to change slots, to one that had only 25 lines, where the max you can play per spin is $6.25. I was not going to let this reset trap get me again! I played for another hour and finally met the playthrough requirement. My total balance was $11882!
Now I had to get my docs approved. That took about a week. When that was all taken care of, I went to the cashier and put in a withdrawal request for $1500.
But within a day I received an email informing me that all of my winnings had been voided! I logged on and saw that my balance was now $80.
Yuck! I got on chat and tried to explain to the agent who answered what had happened. After a lot of coaxing, I got him to examine the record of my play. He told me that I had played exactly 22 spins at $22/spin among the thousand or so spins I had gone through, all the rest of which were either at $9 or $6.25. He also told me that 21 of those 22 prohibited spins had been losers, with my total loss for the 22 spins being $345!
The agent told me that if I wanted to discuss the voiding of my win I needed to send an email to support. I thanked him and did so, outlining the facts that I’ve just presented here.
I waited for five days, but got no answer. Yesterday I got on chat again and asked why I had not received an answer. The agent had no explanation for that but said he’d check. He did so and told me that the decision was final: I had broken the rule. Rules were rules, and if they were not enforced, there would be no law and order.
I would like to know what the community’s feelings are on LuckyClub’s actions (and also, of course, whether you have been stumbled into similar traps, especially on this software). To summarize:
(1) I made every effort to play every spin in this session for less than $10. Yet it seemed that the software insisted upon resetting the number of lines to the maximum. It happened when I checked my playthrough; I believe it also happened when I hit a feature; and it happened when I finished one autoplay and went to the next. Each of these resets surprised me, and I think it was the last one that finally caught me off guard. I NEVER had any intention of playing for any amount per spin other than $9, but it seemed I was fighting a battle with the game itself.
(2) The second I realized that the game was spinning with all the lines active, I stopped the autoplay, changed games, and played the remainder of my playthrough at $6.25/spin.
(3) According to the agent I chatted with, that was after 22 spins. This is a tiny percentage of the total spins I played that night, and they were entirely against my intention. To stress it again: I tried to only play for $9/spin: I never intended to play for more.
(4) Again, according to the agent, I lost a net of $345 on those 22 spins. So there were no ill-gotten gains that fattened up my balance on account of playing too high.
(5) Although this may seem too obvious to mention, I would like to mention it anyway: Once I had won the $12500 at $9/spin, I would have had to be a certifiably insane to decide to continue playing for $10/spin, $22/spin, or any amount greater than $9.99. There is no rational circumstance, unless you are simply self-destructive, to do that!
As you can all imagine, I am very distressed by this development and by LuckyClub’s response, but it is not easy for me to be objective. What do you think? Looking forward to hearing from others!