Resolved Has anyone used MyJackpotCasino? Payment problems (amongst other things)

tdzr

Dormant account
Joined
Aug 23, 2009
Location
UK
Hi all,

I played at this casino around 6 weeks ago now - played with their signup bonus and made a little bit of money. Entered all of my details accordingly to request a payout, and a few weeks later, I didn't hear anything.

I then decided to drop them an email, to which I got no reply, but I waited around a week before trying again... no reply, but now when I try to login to check the status of the cashout (was stuck as 'Waiting' before) I find that actually my login details don't work any more.

So basically they didn't pay out, didn't respond to my emails and now they've either closed or deleted my account.

It's all quite worrying to be honest, just thought I'd warn everyone off these lot, as it seems there's a good chance I'll never see my money again :(
 

tdzr

Dormant account
Joined
Aug 23, 2009
Location
UK
Damn, that's a shame - so I guess there's no chance of me seeing my money again then? :(
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
You could try a PAB perhaps? Its a bit worrying that you can only contact them by email or with an online contact form. They claim to have a gambling license issued by the government of the Netherlands Antillies. Maybe Max can help?
 

coxwel

Senior Member
PABnononaccred
Joined
Feb 11, 2009
Location
germany
i lokked on their site and they dont seem rogues to me but i ahvent tried them so :rolleyes: they seem like oure mg flas casino

you tried these contacts:

Technique: helpdesk_int-at-Myjackpotcasino.com
Financial: payment-at-Myjackpotcasino.com ?


iam sure that smb who already played and cashed out will post here soon..




cheers

coxwel
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Hi, KasinoKing is affiliated with this casino, maybe you could drop him a PM? I reckon if your account is in good order-you will be ok.
Yes, please do that, and I will get in touch with my contact.
They are a MicroGaming (Flash only) casino, so extremely unlikely to be rogue.
I know of several other players who have taken their no WR bonus and cashed-out without problems.

KK
 

tdzr

Dormant account
Joined
Aug 23, 2009
Location
UK
Ah thank you very much, I think it's the lack of correspondance I find so worrying, if there is a problem they could have just sent me an email letting me know!
 

Yann_Fruitkings

Dormant account
Joined
Aug 31, 2009
Location
Curacao
Hi tdzr,

I am yann from Fruitkings.com, we hold myjackpotcasino.com.
Could you please PM me or email me at yann@fruitkings.com your details like the email you used to register myjackpotcasino.com and your username ?
We have had a lot of credit cards fraud during the last two months and we sent several emails to verify the identity of players and we may have make a mistake on your account.
Let me know your details and I will see with the payment department next.

Best regards.

Yann
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Ah thank you very much, I think it's the lack of correspondance I find so worrying, if there is a problem they could have just sent me an email letting me know!
Oh well lookie here, my contact "Yann" has just signed up!
I have forwarded him your information and hope that this issue will soon be resolved.

KK
 

tdzr

Dormant account
Joined
Aug 23, 2009
Location
UK
Oh that's great, thanks Yann/KK! So the details have already been forwarded? Let me know if you want any other info, cheers.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I did chase Yann last week, expressing that as they are new it would be a REALLY good idea to get a really quick answer...
All I got back was "we're looking into it"... :(

I guess he doesn't work the weekends - so I will chase him up again tomorrow...

KK
 

yuvalh

Dormant account
Joined
Jan 12, 2009
Location
Isral
myjackpotcasino problem?

Hi guys,

I am realy interested in knowing what happened? Did TZR get his money or not? I want to know cause they are on my web site and if they are not paying players - I will put them down.
By the way, I did meet this YANN guy in some conference in Holland a while ago and he did seem very friendly. But you never know..

Yuval

www.casinos2check.com
 

Yann_Fruitkings

Dormant account
Joined
Aug 31, 2009
Location
Curacao
Hi TDZR, your payment has been sent yesterday. We apologize for this mistake, I seems that our anti fraud system had blocked your account. We have had a lot of cheaters on the UK and we had to block several accounts to verify the identity of players.

Your payment was sent by wire transfer and we are busy to implement Neteller and withdrawal options on Neteller and MoneyBookers, on Myjackpotcasino.com.

Sorry again for the time it took.

Regards.

Yann
 

tdzr

Dormant account
Joined
Aug 23, 2009
Location
UK
Hi, just to confirm everythnig is now okay - many thanks Yann! Really appreciate it.

Many thanks to all others too, but yup things seem okay here now. Thank you :)
 

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