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Question Has anyone had Problems with Spin Genie?

Discussion in 'Online Casinos' started by earthchylde, Mar 9, 2015.

    Mar 9, 2015
  1. earthchylde

    earthchylde Dormant account

    Occupation:
    Mummy!
    Location:
    Watford
    Hi guys, having deposited many many times with spin genie with no returns I finally got a win, horah! I requested a withdraw on Sat morning, knowing the stress you go through to get winnings from other sites I immediately sent in via email a mountain of different pieces of identification to prove I exist ( which was good enough for MrGreen previously , I have since heard nothing back, Live chat seems to be off, nobody answers the phones, I leave a message but nobody gets back to me, my account balance is still showing my win, Am I going to get my withdraw or is this a dodgy site who don't pay out?
    TIA xx
     
  2. Mar 9, 2015
  3. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I replied to your post in the other thread, You are in good hands with this site as far as I can tell, I have had two small withdraws with no hassle and no I.D needed, You can send the rep a message here http://www.casinomeister.com/forums/member.php?u=37950

    Unsure why no live chat as normally always on, But maybe updating but I think you are safe here
     
  4. Mar 9, 2015
  5. Bear Group Rep

    Bear Group Rep Dormant account

    Occupation:
    Director
    Location:
    Guernsey
    Hi Earthchylde

    I've replied to your PM to clarify that we spoke to you earlier today and resolved this issue for you.

    Sorry you had some difficulty getting hold of us this morning, we've been extremely busy recently and working hard to answer queries as quickly as we can.

    Spin Genie Rep

     
  6. Mar 9, 2015
  7. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    I wouldn't worry at all. I withdrew £1200 from my first £50 deposit. I got a personal phone call from the rep, docs processed very quickly, and the withdrawal was lightning fast.
    Can't fault them on that side of things at all :thumbsup:
     
    1 person likes this.
  8. Mar 19, 2015
  9. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Same issue here but longer waiting times, I requested a largish withdrawal on the 15th which is still sitting in my account as playable, I sent all the verification documents twice and am now verified as of the 17th. Still no withdrawal though. I have emailed again for a response and wil let everyone know how I get on.
     
  10. Mar 19, 2015
  11. Bear Group Rep

    Bear Group Rep Dormant account

    Occupation:
    Director
    Location:
    Guernsey
    Hi Tobyh101,

    Thanks for your feedback

    I can see that your account was verified earlier today by our team and your withdrawal processed.

    Hopefully everything is now resolved for you?

    Congratulations on your win.

    Regards

    Spin Genie Rep
     
    1 person likes this.
  12. Apr 15, 2015
  13. gwills30

    gwills30 Dormant account

    Occupation:
    law and order
    Location:
    wales
    spin genie withdrawal

    I have had a big win at this casino and sent through the documents which they approved and two days later they still haven't procesed withdrawal and are querying my email address as its not my name in my email address.

    They do not respond to emails and are evasive.

    Don't think I will ever see the 2000!

    Gutted never had this problem with a casino before
     
  14. Apr 15, 2015
  15. Bear Group Rep

    Bear Group Rep Dormant account

    Occupation:
    Director
    Location:
    Guernsey
    Dear gwills30,

    Thanks for the message.

    Firstly, I'd like to confirm that we have responded to all emails to date.

    I'd like to also respond to your post, although I cannot advise on specific account-related questions on a public forum, I'd like to just clarify that withdrawals take 2 working days to be processed and, as your current withdrawal was made yesterday, it is still in the verification stage and we have asked you to clarify a few extra bits of information for us - I'm sorry that this can sometimes be a frustrating process but this is for your safety as well as our own.


    As you responded to our questions, late last night, we have now verified your account and will be in a position to process your withdrawal tomorrow (2 days after your withdrawal request). We have confirmed this via email to you.

    Congratulations on your win and we hope you will enjoy playing Spin Genie in the future.

    Regards

    Spin Genie Rep




     
  16. Apr 15, 2015
  17. gwills30

    gwills30 Dormant account

    Occupation:
    law and order
    Location:
    wales
    Hi, since you have sent this I have received an email saying my account is frozen and withdrawal will not be made!

    Seriously sort it out
     
  18. Apr 15, 2015
  19. Bear Group Rep

    Bear Group Rep Dormant account

    Occupation:
    Director
    Location:
    Guernsey
    Hi gwills,

    Thanks for the reply.

    Our most recent email to you has clarified that your withdrawal will be processed tomorrow.

    Your account is currently blocked due to you setting your own 'cool-down' request.

    Regards

    Spin Genie Rep

     
  20. Apr 15, 2015
  21. gwills30

    gwills30 Dormant account

    Occupation:
    law and order
    Location:
    wales
    fingers crossed

    Fingers crossed I'll get my withdrawal soon then
     

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