Has anybody had a jackpot win and not been able to claim it

[Sodax77]

...Where our 10 times the bonus amount max cash out comes into play is with non- deposit bonuses. Specifically these are freebies that we regularly make available, for say a Valentines Day or a Thanksgiving Day promotion or similar.

These promotions are used by literally thousands of players, a large majority of whom almost exclusively only ever play with freebies.

There are two valid reasons for these caps on cash outs, firstly if a predominantly freebie only player wins a progressive it would be extremely unfair to our regular players who have been playing daily to win that self same jackpot.

...We also would be restricted as to the free money we made available if there were no caps, as an example over 5,000 individuals used this weeks free $5 to try the new Slots in a 24 hour period...

Emily Hanson
Manager iNetBet

I have got many special bonus/freebie from iNetBet,
when i played there - with my own money.
Thanks for those bonuses.

However, referring iNetBet and max cashout terms

You say it Emily.

"Specifically these are freebies that we regularly make available, for say a Valentines Day or a Thanksgiving Day promotion or similar."

"as an example over 5,000 individuals used this weeks free $5 to try the new Slots in a 24 hour period"

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"a large majority of whom almost exclusively only ever play with freebies"

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"firstly if a predominantly freebie only player wins a progressive
it would be extremely unfair to our regular players who have
been playing daily to win that self same jackpot.​

Which one is more important "Regular player" or those
"whom almost exclusively only ever play with freebies" / "a predominantly freebie only player"?!

You already have No deposit, sign up bonus. That is enough for "a predominantly freebie only player."

However, if you like to keep your style

Here is a suggestion:
Regular player/player (depositor): no max cashout or higher max cashout with Freebie
Rest: Max Cashout

 

[aussiekeith]

Quote:
Originally Posted by emily_hanson View Post

...Where our 10 times the bonus amount max cash out comes into play is with non- deposit bonuses. Specifically these are freebies that we regularly make available, for say a Valentines Day or a Thanksgiving Day promotion or similar.

These promotions are used by literally thousands of players, a large majority of whom almost exclusively only ever play with freebies.

There are two valid reasons for these caps on cash outs, firstly if a predominantly freebie only player wins a progressive it would be extremely unfair to our regular players who have been playing daily to win that self same jackpot.

...We also would be restricted as to the free money we made available if there were no caps, as an example over 5,000 individuals used this weeks free $5 to try the new Slots in a 24 hour period...

Emily Hanson
Manager iNetBet
This is what I am replying to.
The above policy in my view is 100% completely fair and I agree that if free money is given out like that, then a cap on winnings is completely fair.
If persons actually deposit and keep depositing and use coupons then it is a different story, in my opinion.
I know there would be some people out there that hardly ever deposit and make full use of no deposit freebies and that being the case, it would not be fair on those who do deposit reguarly if freebies had no restrictions.

 

[silcnlayc]

Emily Hanson"a large majority of whom almost exclusively only ever play with freebies"

And I repeat!

This, I will never understand, for players such as me, will and have gone elsewhere to play without bonuses 99% of the time. (I have tried one or two bonuses with success after my first debacle, but this is not the norm for me) and to be treated the same as a freebie scouting newbie player is very insulting.

Sodax77: Which one is more important "Regular player" or those
"whom almost exclusively only ever play with freebies" / "a predominantly freebie only player"?!

You already have No deposit, sign up bonus. That is enough for "a predominantly freebie only player."

This I totally agree with! If a casino wants to stay alive, they need to start treating the "regulars" with a different attitude vs the freebie hunters or they will begin losing all the good players and only keep the bottom feeders coming back and that is what seems to be the issue here in my opinion which is NOT being addressed. But if as a casino, you want the bottom feeders...then keep on keeping on is all I have to say for my bankroll has already left the establishment...

 

[aussiekeith]

Ok people All has been finalized about this money, I won in the jackpot.
The casino was Dreams Casino which is part of The Virtual Casino Group.
I will add that because of the coupon I used which was a 10x max I could only withdraw 10x my $25.00 deposit which is $250.00.
I have had further conversations with Roger the manager and he told me that the only coupons you can use for max cash out are those that state Max Cashout and only those with a 30% bonus attached to them.
As I said further back in my origional post,I was told to play through the balance in my account which at that time after the Random Jackpot win was $17.600, for comp points and play right down to zero and then I can cash in the comp points.After I had been told this I played every day for a while and up till last sunday evening I had played down to $14,000 left in my account.
When I logged into my account Monday morning I noticed my account had a balance of 0.00. I went to the cashier and saw the withdrawal had been processed for $250.00.I cantacted Roger in Live Help.
Thank you for contacting Virtual Casino's Live Support.
This is Roger, how may I help you today?
keith12345: hi roger
Roger: Hello
keith12345: i was wondering why my account is now at zero please
keith12345: i saw you approved the $250.00 withdrawal
keith12345: thanks for that
Roger: Your withdrawal request was processed today. At processing the amount above your max cash out is removed from your account.
keith12345: really $14,000
Roger: Yes.
keith12345: ok as that money was from a random jackpot win.
Roger: Yes it was.
keith12345: will some of that go back into the random jackpot it came from ?
Roger: However you had used a coupon that had a 10 x max cash out restriction.
keith12345: yes and how can a player tell if they will win a jackpot
keith12345: most coupons have 10x max cash out
Roger: On the random jack pots the numbers just flash.
Roger: Not all coupons have max cash out restrictions.

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Something he never told me before had just come up and that is that if you make a withdrawal, the amount above what you cash out is taken from your account.I just wonder how many people get caught out like this? and how much money they save in payouts to the players in their casino group.
I may also add that today, I went and checked the game that I recieved the Random Jackpot from which was,HillBillies and they have not put any off the money back into the Jackpot.The only way to make any money from this group is to make a large deposit and if you are lucky enough to win a Random Jackpot, then you can get a decent amount out and be sure do play the account right down to as low as you can, but leave enough in there so they can cash out the bonus value from the account when the withdrawal is processed.

 

[trips to win]

mouseclickers UNITE

I am very sorry you did not get the full amount of your random jackpot win Keith. It sucks 4 sure. Also, not putting the money back into the jackpot is a pretty sheety thing for the casino to do. Perhaps an on-line revolt could be done against any casino that does not put the money back into a jackpot that was won but not totally given out. Afterall- the players that spent their hard earned money playing that slot deserve another chance at the random jp.
Things like this make me sick and it totally pi&&es me off that casinos are getting away with this sort of crap.

 

[winbig]

So what did RTG have to say about this? Did you let them know the casino is pocketing a random jackpot that is not rightfully theirs?

 

[AussieDave]

VCG has had a long & questionable reputation for many years. This group is listed on many black/not recommended lists, they're listed here https://www.casinomeister.com/rogue-casinos/ too!

I am very sorry you did not get the full amount of your random jackpot win Keith. It sucks 4 sure.

I'm not taking the side of VCG.
Keith deposited $25 and accepted a 10x max cash out bonus. Keith was well aware the maximum he could withdraw by using that bonus was $250.

Why should he have been paid for the jackpot win? When then Terms & Conditions for that casino, for the bonus he accepted, state otherwise.

Granted it's a bummer, however, this is another prime example of why people need to follow bonus terms when using a bonus. It's also a good lesson in why you need to research a casino first.

CasinoMeister has an abundance of information spanning over 8 years.

Not taking advantage of this knowledge and using these free resources as a reference point to this industry, imo, is throwing undue caution to the wind.

 

[aussiekeith]

RTG have not responded to this as yet but I only emailed them 2 days ago again, however I did email them about 2 weeks ago and recieved no reply.
I know I used the wrong coupon but for Roger to origionally tell me 2 weeks ago to just play out all the money for comp points and then at cash out time take all the money out of my account and post me the rules after this was done.SUCKS.
He never told me then and I may add the T&Cs are huge at this casino group and are not always that easy to understand. The 2 things that really annoy me is taking all that money out and not putting it back into or at least some of it back into the random jackpot and also there must be many people who get sucked into this policy that they have, not understanding all the rules completely.Roger should have told me right at the start when he said to play the money out for Comp Points that what is left in my account above the cash out amount would be withdrawn.At least I know now and I also know a lot of people play at that casino by the speed the random jackpots actually go up per week.
I have played at quite a few RTG Casinos and you do get an idea.The Random Jackpot I won on went from $11,000 to $17,400 in just 9 days.
I feel RTG should be taking action on these 10x play coupons as so many of the RTG Casinos only promote 10x play Coupons in the mail outs. I know because I get them every week even when I unsubsribe they still come through.I know also there are a few real good RTG Casinos out there and as it has been said one needs to carefully go through the T&Cs before depositing.
I did a search recently and I was truly amazed by just how many Casinos there are who use RTG software and many of them, I have never heard of or seen advertized on casino affiliate sites.

 

[AussieDave]

So what did RTG have to say about this? Did you let them know the casino is pocketing a random jackpot that is not rightfully theirs?

Good pick up there winbig

Though going on their past actions it wouldn't surprise me if they've been busy with their brooms

 

[AussieDave]

I know I used the wrong coupon but for Roger to origionally tell me 2 weeks ago to just play out all the money for comp points and then at cash out time take all the money out of my account and post me the rules after this was done.SUCKS.

I fully agree

Do you have an email from Roger stating what he said?

Another good lesson, don't take a casino on their spoke word. I know that sounds harsh, but, even with repuatable casinos CSR's and sometime management will attempt to pull a back flip if it's not in writing.

Think of it like a business deal & you shouldn't have any problems

 

[aussiekeith]

No Trezz I do not have an email reply from Roger.
It was in Live Chat, that he told me all of this.
I thought I had saved in but had not, so I emailed him and recieved no reply, but I have done so again and I am holding my breath about recieving a reply from him.They have been raving on in promotion emails etc, how much better things are going to be with the New Management, but I do not think anything will change, personally.I guess the management can only do so much.The owner after all makes all the rules for the casino.Thing is all the same, they will at least pay out, although it takes 10 to 12 days to recieve the money, it is still better than waiting 3 or 4 weeks, as is the case in some other casinos, I have played at.The thing I really think is worst is the fact that, Any Winnings above the 10x max, is taken out of the account, so that being the case, if you strike a good win, then best to just keep playing for Comp Points and play down to the amount of the bonus one has used for the coupon they have used and then request a withdrawal.He did tell me the other day, the best thing is to go to Live Chat and check out the best coupons to use for that day and find out from them, the requirements for playthrough etc before you use the coupon, as not all coupons they offer always follow standard rules.So I guess this would be the best thing to do and save the text for reference, in the case they may try a backflip and throw the standard rules back at you, in the case of a win.

 

[1819]

No Trezz I do not have an email reply from Roger.
It was in Live Chat, that he told me all of this.
I thought I had saved in but had not, so I emailed him and recieved no reply, but I have done so again and I am holding my breath about recieving a reply from him.They have been raving on in promotion emails etc, how much better things are going to be with the New Management, but I do not think anything will change, personally.I guess the management can only do so much.The owner after all makes all the rules for the casino.Thing is all the same, they will at least pay out, although it takes 10 to 12 days to recieve the money, it is still better than waiting 3 or 4 weeks, as is the case in some other casinos, I have played at.The thing I really think is worst is the fact that, Any Winnings above the 10x max, is taken out of the account, so that being the case, if you strike a good win, then best to just keep playing for Comp Points and play down to the amount of the bonus one has used for the coupon they have used and then request a withdrawal.He did tell me the other day, the best thing is to go to Live Chat and check out the best coupons to use for that day and find out from them, the requirements for playthrough etc before you use the coupon, as not all coupons they offer always follow standard rules.So I guess this would be the best thing to do and save the text for reference, in the case they may try a backflip and throw the standard rules back at you, in the case of a win.

dont alot of rtg's have max cashouts on their comp points as well? if so, whats the point?

 

[chuchu59]

So what did RTG have to say about this? Did you let them know the casino is pocketing a random jackpot that is not rightfully theirs?

I understand that these random jackpots are not linked up across all the RTG casinos but rather each casino having its own random jcakpot and hence its the individual casino that pays for it so RTG doesnt have any say on these matters.

 

[silcnlayc]

I understand that these random jackpots are not linked up across all the RTG casinos but rather each casino having its own random jcakpot and hence its the individual casino that pays for it so RTG doesnt have any say on these matters.

In essence what this says is that if a player, playing with a bonus hits the random jackpot with a bonus, then all bets are off and it ultimately ruins it for players NOT using a bonus for then the jackpot gets reset and the casino gets to keep it's OWN money they put up for winning.

On the one hand, it seems fair that the casino gets to keep it's OWN money, but on the other hand, the player is the one that has ruined it for others, IMO, for the casino can do what it wants with it's own money when terms are not followed, whether they re-introduce it to the random jackpot or keep it and start it all over again, because in all essence it was hit but not legally. Also, isn't this almost the same as when a player doesn't quite meet the WR and loses and then blames the casino because they didn't understand the T&C's fully, then demands their deposit back after playing?

IMO, A casino does not OWE this random jackpot to anyone for it is of their choosing to offer it and if it is hit by someone not following the rules, then might they not be able to do what they like with these funds after it is hit by means which is clearly posted that is not allowed? Just wondering out loud.

 

[winbig]

In essence what this says is that if a player, playing with a bonus hits the random jackpot with a bonus, then all bets are off and it ultimately ruins it for players NOT using a bonus for then the jackpot gets reset and the casino gets to keep it's OWN money they put up for winning.

On the one hand, it seems fair that the casino gets to keep it's OWN money, but on the other hand, the player is the one that has ruined it for others, IMO, for the casino can do what it wants with it's own money when terms are not followed, whether they re-introduce it to the random jackpot or keep it and start it all over again, because in all essence it was hit but not legally. Also, isn't this almost the same as when a player doesn't quite meet the WR and loses and then blames the casino because they didn't understand the T&C's fully, then demands their deposit back after playing?

IMO, A casino does not OWE this random jackpot to anyone for it is of their choosing to offer it and if it is hit by someone not following the rules, then might they not be able to do what they like with these funds after it is hit by means which is clearly posted that is not allowed? Just wondering out loud.

Isn't the random jackpot centralized for ALL RTG casinos? That's one of the main issues here, whether or not they're actually entitled to that money.

 

[silcnlayc]

I don't think so. I think we had a few reps state this (please correct me if I am wrong). I always wondered why the random jackpots for some casinos were so high and why some were so terribly low, never being the same when changing casinos.

 

[aussiekeith]

There is nothing in the T&Cs in this casino that states any player cannot play Random Jackpots with Bonus Coupons of anytype so playing Random Jackpots is within the rules and it is the same at any other RTG that I have played at.
As a matter of fact this casino sometimes gives out a coupon where if you hit a random jackpot they will pay you $1,000 extra as soon as you notify them and send them a screenshot.Now this makes no sence at all as if you are using a 10x max coupon, how would you be able to cash out the $1,000 LOL.
However they have a ruling on using no max cashout coupon and that is, if you use a no max coupon with more than a 30% bonus attached to it, then you are excluded from certain Progressive Jackpots but can still play all the other slots.
I have noticed that certain random jackpots on certain games seem to go off at lower amounts that others, however at Connect To Casino a while ago I hit a random jackpot in Tiger Treasure for $1,200. Needless to say all the coupons they offer have a 10x max cashout.Also that casino never credited me with the 1,300 comp points I requested that I had built up, so now that casino is uninstalled.To the other question back further about comp points, all the rtg casino that I have played at have a play through requirement and also 10x max cashout on comp points so to me comp points do not really have a great value when you sum it all up.
I think in my view, it would be better and fairer to all if RTG had the random jackpots set to go off at a lower value as I do know there are cases where they have gone to above $25,000 and to get that high takes a lot of wagering and months to build up. It would be nice if they were all set to go at a max of say $10,000 or even less, to give more people a chance to win big.It would also be cool if they could bring out a slot with a min and max jackpot like the ones they have at Intercasino, well those actually have 3 jackpots for quite a few of the random video slots that they have there.
This again is my opinion.