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Harrods Casino

Discussion in 'Online Casinos' started by mitch, Nov 16, 2004.

    Nov 16, 2004
  1. mitch

    mitch Dormant account

    Occupation:
    Secret
    Location:
    UK
    I can't seem to be able to download this casino.

    I checked with their support and they suggested it might be my firewall. However, after disabling my firewall (temporarily I can assure you!) I still could not download.

    Support offered me another 25 welcome bonus on top of the usual 50 if I could manage to load the casino.

    Anyone out there suffered the same sort of problem and how did you get round it?

    Also has anyone got any opinions about this casino?

    Mitch

    "win don't gamble"
     
  2. Nov 16, 2004
  3. eek

    eek Dormant account

    Its a good place, good cs too.

    One of those places where you dont get

    dealer wins
    dealer wins
    dealer wins
    dealer wins
    player wins
    dealer wins
    dealer wins
    dealer wins
    dealer wins
    et al.

    kismet software.
     
  4. Nov 16, 2004
  5. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Very limited games I but as eek says the BJ is totally fair.

    I seem to remember having problems downloading the software too, Can they not send you a CD to install it from?

    Worth the wait just for a fair game of BJ :D
     
  6. Nov 16, 2004
  7. DealerBusts

    DealerBusts Dormant account

    Location:
    UK
    Had some great wins at Harrods when they first opened. I remember they used to have fewer games than they do now. I had amazing runs at their BJ and they had regular 10% bonuses with 10xB wagering.
     
  8. Nov 16, 2004
  9. Lukas85

    Lukas85 Dormant account

    their BJ is great, their JoB seems a bit weird to me - couldnt hit anything better than a Full House although I played there quite some time....
     
    Last edited: Nov 16, 2004
  10. Nov 16, 2004
  11. Simmo!

    Simmo! Moderator

    Occupation:
    Web Dev.
    Location:
    England
    Their BJ certainly used to have a mere 0.06% house edge at $10 minimum per hand. Best out there. I think its still the same.
     
  12. Nov 16, 2004
  13. drkasper

    drkasper Webmaster

    Location:
    UK
    I can't seem to be able to download this casino.

    Whats happening when you try to download? Its a 2 part download if I remember correctly (installer, then download)

    Are you getting any error messages?
     
  14. Nov 16, 2004
  15. mitch

    mitch Dormant account

    Occupation:
    Secret
    Location:
    UK
    I press the download button which starts another page and then a tiny square symbol appears in the top left hand corner of the page and that is all.

    Nothing else is possible on that page, no error messages appear and all you can do is go back to the previous page. If I try again same thing happens.

    I am running windows XP with of plenty RAM.

    My firewall is the standard XP one with service pack 2.

    Cheers

    Mitch
     
  16. Nov 16, 2004
  17. drkasper

    drkasper Webmaster

    Location:
    UK
    i've just tried downloading and its working fine for me.

    It sounds like you're getting a new page with an invisible image - not sure what thats all about - it doesn't sound like a firewall issue at all though

    did you tell support over at the casino about what you're seeing?
     
  18. Nov 16, 2004
  19. Harrods CS

    Harrods CS Casino Representative

    Occupation:
    Customer Service
    Location:
    London, UK
    Hi Mitch,

    This is Jody from the Customer Service department of Harrods Casino. I was wondering if you have managed to successfully download our casino yet. I've taken the details from your post and sent them to our technical department, is there any thing else you think might be useful for us? If so, it would be great if you could email us at This email is not visible to you. and we'll do our best to sort this situation out.

    Regards,

    Jody
    Customer Service
    Harrods Casino
     
  20. Nov 16, 2004
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Hi Mitch,

    If you're wearing t-shirt, jeans & trainers, you should try changing into something smarter - they're very fussy who they let into Harrods you know! ;)
    KK
     
  22. Nov 16, 2004
  23. mitch

    mitch Dormant account

    Occupation:
    Secret
    Location:
    UK
    Have you got me under surveillance KK? :cheers:

    Mitch
     
    Last edited: Nov 16, 2004
  24. Nov 17, 2004
  25. mitch

    mitch Dormant account

    Occupation:
    Secret
    Location:
    UK
    Had an e-mail today from Harrods service dept which is probably not a coincidence. Shows the respect this forum is held in. :)

    This sort of behaviour from Casinos is very encouraging shows respect for their customers :thumbsup: (Prospective in my case!).

    Together with the feedback from other forum members this makes me even more keen to download. (perhaps they should be on your reputable list meister?) No further forward yet though.

    Mitch
     
    Last edited: Nov 17, 2004
  26. Nov 17, 2004
  27. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    They should definately be on the reputable list IMHO. Excellent CS, well respected name and most importantly, FAIR SOFTWARE (Again IMHO :D )
     
  28. Nov 17, 2004
  29. Petunia

    Petunia Dormant account

    ** I have not gone to the page, but I am thinking from what you are saying... As soon as you close that itty bitty little box, your download will start in the window that opened. Unfortuanatly that happens with advertising pop-ups, or instruction pop-ups. IF however the little box in the corner contains a little red cross, try and check that your browser is set up right to recieve the picture/Java. Also, make sure that your firewall/spysweeper is not blocking it, and then check that you have java enabled. If all of that fails, THEN maybe the problem is not on your side. Do you have a pop-up stopper running? I am thinking. BUT, that is just me. I think to much I'm told. **
     
  30. Nov 17, 2004
  31. drkasper

    drkasper Webmaster

    Location:
    UK
    Yeah, it could be a pop-up blocker or ad blocker setting impeding a click tracker.

    Ask Harrods to give you a direct URL for the download (ie one with a .exe at the end) - that should bypass any interim pages that may be stopping you download
     
  32. Nov 17, 2004
  33. Harrods CS

    Harrods CS Casino Representative

    Occupation:
    Customer Service
    Location:
    London, UK
    Hi Mitch,

    As someone has suggested we are willing to give you the direct download URL to our casino and see if this sorts the problem out. You can email us at This email is not visible to you. and we'll send it to you ASAP.

    Jody
    Customer Service
    Harrods Casino
     
  34. Nov 18, 2004
  35. arbster

    arbster Dormant account

    Location:
    UK
    When I played 10 hands SD BJ here I lost the whole 100 in 8 hands (1 push, 1 split, 2 doubles, iirc). They did compensate me 20 for some tech problems. Lost that in 2 hands, again on SD BJ. Looks like someone else got my "player wins"
     
  36. Nov 18, 2004
  37. Petunia

    Petunia Dormant account



    ** 'eek' perhaps? heheh **
     
  38. Nov 19, 2004
  39. mitch

    mitch Dormant account

    Occupation:
    Secret
    Location:
    UK
    Good news. Jody quickly e-mailed me a direct link (Cheers Jody! :thumbsup: )

    Thanks too to Petunia and drkasper for their advice :)

    Bad news . Clicking the link didn't work just get a "this page cannot be found" message.

    I have e-mailed Jody again but wonder if anyone has got any further thoughts

    Mitch
     

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