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Harrods-casino : Best Marketing & Service

Discussion in 'Online Casinos' started by Lolit, Mar 2, 2004.

  1. Lolit

    Lolit Dormant account

    Location:
    Canada
    On a positive note ...

    Have been playing at Harrods-casino, and have been enjoying their weekend promo offers : 2:1 BJ's, bonuses for playing all their games etc.

    On several occaisions, am embarassed to say, i misunderstood or misplayed some part of the promo. But i had a great time with the games anyway - and i won. After the Customer Service Rep patiently explained were i went astray, figured i had disqualified myself for the bonuses.

    Was very surprised that the Marketing people sent me an email saying they had credited my account, anyway! And that the promo might have been worded more explicitly. On another slip up of mine they said "close enough" as i gave them enough action elsewhere.

    Think Harrods sets the example of how an online casino should be run. They treat players with respect.
     
  2. portia

    portia Dormant account

    Yeah, they are a first class outfit.

    Gave me a break once too.

    Got to keep playing regularily thru the week or the promo invites will dry up. A reasonable approach.

    When Hamptons/portofino and delanocasino are long defunct due the their bizarre mistreatment of customers - places like harrods will still be crusin' along.
     
  3. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    Totally agree.
    You can't expect from the best shop in the world to own a crappy casino.
    They are the best.I envy them that :D
     
  4. drkasper

    drkasper Webmaster

    Location:
    UK
    Oh they used to own the crappiest casino on the web a few years back ;-)

    Thankfully they've since seen sense and now have a really good operation (they're good guys too)
     
  5. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK

    Yeah true.They had a crappy software.
     
  6. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    What software does it use? I did not see any indication on the website and I did not recognise it from the screenshots of the various games.
     
  7. portia

    portia Dormant account

    Kismet SW. It is good. Straight.
     
  8. cipher

    cipher Banned member - being a jerk

    Probably a stupid question but indulge me. Is Harrods available to persons in the United States?

    Cipher
     
  9. Lolit

    Lolit Dormant account

    Location:
    Canada
    U.S. Players cannot play at Harrods. I think it is the SW provider Kismet that insists on that rule, because of uncertain legality in states, otherwise why would a casino pass up on all the U.Sz. gamblers?
     
    Last edited: Mar 4, 2004
  10. drkasper

    drkasper Webmaster

    Location:
    UK
    Its a standard UK company/casino reaction. The 'UK-based' casinos don't offer to US customers for a variety of reasons - especially because of the legality of it in the US. Its not that they don't want too - but they tend to like their US vacations without the danger of getting arrested on arrival ;) (I jest)
     
  11. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    Good point compatriot ;)
     

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