Hampton Casino

rcarmat

Dormant account
hi everyone.got a problem.hampton casino sends me an email for free $35 chip.play the chip made the 40x playthru.made a withdrawal request for $1247.00 sent all documents needed request by hampton.even recieved an email saying everthing is in order.recieved anotheremail after that saying my withdrawal request was denied contacted casino support.now they tell me that they dont have any answers!not only that now they locked up my account.i have never been locked out before,and i have deposir there in the past.i have contacted montana overseas by email!!! :(
 

paul02085

Senior Member
Looking at the bonus terms it seems to say max cashout on free chip is $50 although you need to be an attorney to be able to understand them.
 

jmildstone

Dormant account
Whats their policy on free chips specifically on maxium payout??
 

Black21Jack

Dormant account
Not sure why they would have froze your account but according to the Hampton website the terms for the free chips is as follows:

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Maximum payout on a free chip is five times the amount of the chip up to US $50, after meeting playthrough requirements. Your account balance will be reduced to zero after making the withdrawal. Any real money deposits and bonuses on those real money deposits will of course remain unaffected.
Any winnings made off of free chips will only be sent via Neteller.
Did you also make a deposit on top of the free chip or did you attempt to withdraw $1247.00 off the free chip alone? Still don't see why that would be grounds to lock your account uless they think you have multiple accounts and have claimed the free chips under the other accounts.
 

Bmw1995

Dormant account
I used their no-deposit bonus and requested 50$ withdraw on Jan 20.
They denied my request 2 times after I emailed faxback form to them. They dont pay winning from no-deposit bonus.
hampton casino is sister casino of connect to casino ! :(







rcarmat said:
hi everyone.got a problem.hampton casino sends me an email for free $35 chip.play the chip made the 40x playthru.made a withdrawal request for $1247.00 sent all documents needed request by hampton.even recieved an email saying everthing is in order.recieved anotheremail after that saying my withdrawal request was denied contacted casino support.now they tell me that they dont have any answers!not only that now they locked up my account.i have never been locked out before,and i have deposir there in the past.i have contacted montana overseas by email!!! :(
 
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