GVC - Coral and Galacasino showing the wrong RTP to players, possible breach of license

colinsunderland

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Guys

Is this now confirmed max 10kx or max 250k payout? I play on these sites, and i wont play any longer here if this is the case but no one has come back to this thread for a while

I haven't had a reply yet, but its written in the rules, so I certainly wouldn't expect to get paid if you win over 10k x stake!
 

colinsunderland

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ok, so had it confirmed, the coral help file max payout is all you will get. Thats an absolute disgrace and I'll do a new thread about it in a minutes

However, the main reason for the post in here is to check you all got an email from Coral and some money back, this is what I was told

In respect of your first point; we can confirm that any GGR made above the advertised RTP has been returned to affected players who have each been communicated to individually, this is in agreement with a mechanism proposed to the Gambling Commission by us.

In my view, ALL players who played PlayNGO games in the affected period were affected, even if they won.
For example, If you deposited £10, played 100 x 10p spins, had 85 dead spins, and a bonus and the balance ended up at £10.50, then who's to say it wouldn't have been £11.50 if the RTP was 96% rather than 94%.
I have no idea how to correctly work it out, but its clear that it doesn't just affect losing players.

@ChopleyIOM
 

lewisnadasurf

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ok, so had it confirmed, the coral help file max payout is all you will get. Thats an absolute disgrace and I'll do a new thread about it in a minutes

However, the main reason for the post in here is to check you all got an email from Coral and some money back, this is what I was told

In respect of your first point; we can confirm that any GGR made above the advertised RTP has been returned to affected players who have each been communicated to individually, this is in agreement with a mechanism proposed to the Gambling Commission by us.

In my view, ALL players who played PlayNGO games in the affected period were affected, even if they won.
For example, If you deposited £10, played 100 x 10p spins, had 85 dead spins, and a bonus and the balance ended up at £10.50, then who's to say it wouldn't have been £11.50 if the RTP was 96% rather than 94%.
I have no idea how to correctly work it out, but its clear that it doesn't just affect losing players.

@ChopleyIOM

Im not an expert with Digital but surely it would only be funds played through the game?

So if you had £10 on it, got £100 worth of play out of it on 20p spins, you'd get the difference in RTP. So the 1.5% or whatever it was, or £1.50
 

colinsunderland

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Im not an expert with Digital but surely it would only be funds played through the game?

So if you had £10 on it, got £100 worth of play out of it on 20p spins, you'd get the difference in RTP. So the 1.5% or whatever it was, or £1.50

Quite possibly, but certainly wouldn't only apply to losing customers. Considering theres been 350 people read this thread, and numerous people replied saying they played there, I can't believe only one person played PnG or RT games there in a month, and that none of them would have posted something in here if they had the email.

I genuinely don't know how they should work it out. The 2% difference could have been the difference for some people between getting 4 explorers in a bonus and 5. One thing's for sure though, they haven't contacted every customer, as I haven't had an email from them.
 
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colinsunderland

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Nice to see Ladbrokes send out almost daily responsible gambling emails, but are still in breach of the social responsibility section of their LCCP.
It's almost as if they don't care about responsible gaming or the rules they have to follow....
 

Mr_Slot5

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Nice to see Ladbrokes send out almost daily responsible gambling emails, but are still in breach of the social responsibility section of their LCCP.
It's almost as if they don't care about responsible gaming or the rules they have to follow....
As of last night they still had quick spin on play n go. Not that I'm complaining! The difference in gameplay is night and day.

UKGC really stuffed up with this 2.5 second shit.
 

colinsunderland

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As of last night they still had quick spin on play n go. Not that I'm complaining! The difference in gameplay is night and day.

UKGC really stuffed up with this 2.5 second shit.
they still have it today, there are no loss limit settings on PlayNGo either, which I highlighted at the start of this thread, so shows how they view their RG responsibilities.
 

Mr_Slot5

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May 6, 2019
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they still have it today, there are no loss limit settings on PlayNGo either, which I highlighted at the start of this thread, so shows how they view their RG responsibilities.
They probably think it's as much guff as I do :D
Let's face it, the mandatory loss limit is worthless, I (and many others) just slide the thing as far as it can go. If it's a manual entry loss limit it's usually something like 5336 entered. It's all just an inconvenience to the slot player and I'd state with near certainty that a player is no more at risk of harm without these things than they are with.

This being said, it's not an excuse for the casino not to have them implemented.
 
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