Guts

[melack]

Down here to
This is the first time i have had website not available message fro them.
Previously they had a landing page when they had problems
Hoping this gets fixed in the next few hours

 

[Harry_BKK]

Working fine at my end. Just logged in and loaded a slot, all smooth as usual.

Maybe they fixed it right the moment i was logging in

 

[smokeeye]

Working at the time of this post.

 

[melack]

Yes back to normal now

 

[Guts - Yits]

update

This issue seems to have been ongoing for some hours from the wee small hours of the European morning. Was resolved once office hours started, but I'm not exactly sure what happened. Doing some internal checks as to why and if it's something we are ensuring won't occur again.

Yits

 

[PNEFOREVER2]

Another deposit, more problems, game not available blah blah.

Just wanted 1 session before I go back to work, had enough, that's the last deposit until things are 100% fixed. So p*ssed off right now.

 

[PNEFOREVER2]

Working again at the time of this post.

 

[loren]

deposit function....not functioning?

8:56am Canadian west coast time....17:56 Guts local time.

 

[oswaldwaspatsy]

• have not got any e-mail from guts like past 1 year from now, in past there was like 1 or 2 emails sent in a week
• changed email address like few months ago, opt in is "checked" to receive emails
• requested help about this issue more then like 10 times but anybody does not have glue how to fix this issue

just amazing

 

[Tirilej]

• have not got any e-mail from guts like past 1 year from now, in past there was like 1 or 2 emails sent in a week
• changed email address like few months ago, opt in is "checked" to receive emails
• requested help about this issue more then like 10 times but anybody does not have glue how to fix this issue

just amazing

I've had the same with another casino and the problem is not from their side. Your email provider is probably blocking it.

I tried different hotmail addresses I got. Not solved. Tried Gmail = problem solved and I get them again.
Try that if you haven't already

 

[oswaldwaspatsy]

i have gmail set up for guts

 

[Guts - Yits]

mail

Hi,

Please PM me your username or registered email address at guts and I'll check it out for you.

BR

Yits

i have gmail set up for guts

 

[Jono777]

Hi Yits

Hope your Well

I sent a PM, early last week ...ish

Not had a reply and appreciate how busy you are but starting to think, did I actually 'click send' now lol.

Would you kindly check for me when you get chance please?

BR

Jon

PS: As a UK Player, old PC, Google Chrome user, I have not encountered any problems at all my end (touch wood) and am usually on the sire at least 3-4 times a week.

 

[Guts - Yits]

Hi,

We're very sorry here at Guts for your recent issues. We know you have been experiencing various things and it is not good enough from our end.

All this does get forwarded to our tech team, and worked on - it is a burning matter we hope to resolve. I have PMed you as well regarding this - let us stay in touch via both channels where necessary.

Thank you for your vigilance, and continued custom despite recent errors. We appreciate the feedback, honestly.

BR

Yits

Another deposit, more problems, game not available blah blah.

Just wanted 1 session before I go back to work, had enough, that's the last deposit until things are 100% fixed. So p*ssed off right now.

 

[Guts - Yits]

Replied

Hi Jon,

yes I'm sorry I had opened it and not answered. Procrastination is a killer.

Answered you earlier today and I think you will be happy enough with the reply. Thanks!

Hi Yits

Hope your Well

I sent a PM, early last week ...ish

Not had a reply and appreciate how busy you are but starting to think, did I actually 'click send' now lol.

Would you kindly check for me when you get chance please?

BR

Jon

PS: As a UK Player, old PC, Google Chrome user, I have not encountered any problems at all my end (touch wood) and am usually on the sire at least 3-4 times a week.

 

[Guts - Yits]

please PM

Hi,

please PM me account username and I will look into this - sorry for delays in reaction.

8:56am Canadian west coast time....17:56 Guts local time.

 

[dunover]

Hi Yits

Hope your Well

I sent a PM, early last week ...ish

Not had a reply and appreciate how busy you are but starting to think, did I actually 'click send' now lol.

Would you kindly check for me when you get chance please?

BR

Jon

PS: As a UK Player, old PC, Google Chrome user, I have not encountered any problems at all my end (touch wood) and am usually on the sire at least 3-4 times a week.

You randy old goat!!

 

[goatwack]

You randy old goat!!

Hmm? wot? You called?

 

[Jono777]

pmsl - sometimes typo's are just 'meant to be'

 

[loren]

Yits.......Thank You

It's pretty clear,
that your 'customer service' is 2nd to none.

 

[Guts - Yits]

Very kind Loren, thanks

It's pretty clear,
that your 'customer service' is 2nd to none.

 

[Jono777]

'Unknown Error' I might stand a chance, but this one has me stumped

 

[Guts - Yits]

Hi,

Sorry about that -wasn't our fault this time around though Netent was down across all operators, something on their end. Was resolved after an hour or two if I'm not mistaken.

'Unknown Error' I might stand a chance, but this one has me stumped

View attachment 59669

 

[Jono777]

Think so! - Wasn't a problem, It was just before I went to bed as I always try and save my last tenner for DOA so just played Immortal Romance instead

Post was more to point out Netent's awful spelling

Played the leftovers of my balance this morning and all good, no errors

 

[Guts - Yits]

Good to hear Let's hope for a downtime-free weekend...

Think so! - Wasn't a problem, It was just before I went to bed as I always try and save my last tenner for DOA so just played Immortal Romance instead

Post was more to point out Netent's awful spelling

Played the leftovers of my balance this morning and all good, no errors