1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Guts

Discussion in 'Online Casinos' started by PNEFOREVER2, Sep 18, 2015.

    Sep 18, 2015
  1. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Another deposit, another session of errors and other issues. Think todays going to be my last deposit there for a while until they sort their bloody site out.

    Anyone else having issues with their site?

    Guts: Gutserror.jpg,Sep 18, 2015
     
  2. Sep 18, 2015
  3. smokeeye

    smokeeye Experienced Member

    Occupation:
    Salesman
    Location:
    Norway
    Just tried accessing Guts.com and logging in. Working fine.
     
    2 people like this.
  4. Sep 18, 2015
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Guts was fine for me last night (apart from the losing :p)

    They were running updates/maintenance on MG yesterday so thing probably in the process of getting sorted as we 'speak'

    Not sure also but I think that error screen you've shown is a Netent 'thing' not a Guts 'thing'
     
    1 person likes this.
  6. Sep 18, 2015
  7. smokeeye

    smokeeye Experienced Member

    Occupation:
    Salesman
    Location:
    Norway
    The URL in the screenshot shows that it's from the homepage of Guts.com (English version). Guts's URL changes when entering any game. :)
     
  8. Sep 18, 2015
  9. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    It is working fine now, the above screenshot was me trying to get back to the homepage after I got the 'game not available' msg whilst (attempting to) play DoA.

    Surely the game not being available and the website timing out would surely indicate the website was down? Albeit for a short time.

    Been ok since, touch wood.
     
    2 people like this.
  10. Sep 19, 2015
  11. Guts - Yits

    Guts - Yits Dormant account

    Occupation:
    Casino Manager
    Location:
    Malta
    Your complaint

    Hi

    Thanks for bringing this up and sorry for the troubles you have encountered on the site. To clarify - all issues with MGS games were out of our control and on the provider end - but this specific error is one we encountered internally as well and seems to be due to server slowdowns that affected our systems and caused a few timeouts. It is most likely that the site was not down in its entirety, and in cases like these it's just best do a hard refresh (ctrl+F5) and if there's no joy, close the affected window, and perform a quick clearing of cache prior to logging back in.

    If these errors persist after said actions, log a report with our support team if you have the time - and perhaps take a short break until they either answer or you feel ready to try again. Also, please feel free to PM me and I will get back to you at the earliest opportunity.

    Frankly, I know the above suggestions are not exactly going to bring a smile to a loyal customer's face but unfortunately this will occur on occasion. Some downtime or technical errors are reality we try to keep to an absolute minimum but nevertheless cannot eradicate in its entirety.

    Rest assured though that we are always willing to comp for any serious, cumbersome errors that we can identify as being on our end that cause proper grief on the player end - so please do trust us on this as we will be good for our word.

    Hope this helps and do let me know if you or anyone else on thread encounters any problems.

    Yits

     
    6 people like this.
  12. Sep 19, 2015
  13. vladar

    vladar Experienced Member

    Occupation:
    Sales manager
    Location:
    Serbia
    Last night I played DOA and everything worked fine without any errors.
    Except loosing :) I can't complain at anything else.
     
  14. Sep 22, 2015
  15. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Is the site having issues again?

    Been trying to play DoA and I'm getting timeouts, errors, the full works. Seems to be getting worse.
     
    1 person likes this.
  16. Sep 22, 2015
  17. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    Yes, I had that error message before especially when I was in the middle of free spins but not for too long. I just logged out got back into it later and it was fine. A lot of other casinos have the same problem time to time and I to believe it's NEtent and sometimes it's Microgaming. I love Guts so I just put up with it. lol
     
  18. Sep 23, 2015
  19. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    And here we go again :mad:

    Guts: Guts3.jpg,Sep 23, 2015
     
    1 person likes this.
  20. Sep 23, 2015
  21. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Not sure what's happening there mate sorry!

    Can't offer a solution tbh but I will say I've played at Guts everyday on and off since last Thursday and not had any problems :confused:

    Won't insult you be suggesting the usual, cookies and different browser rubbish lol but have you tried a total reset on your router maybe, I'm not an IT guru, far from it but has helped me in past when I get these errors :)
     
    1 person likes this.
  22. Sep 23, 2015
  23. smokeeye

    smokeeye Experienced Member

    Occupation:
    Salesman
    Location:
    Norway
    Yup. Down for me as well (same error).
     
    1 person likes this.
  24. Sep 23, 2015
  25. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Thank god it's not just me, I'm getting the error msg now with the weird looking creature on it, have been for the past 10 mins or so.

    Think I'm going to give up and go back to bed.
     
    2 people like this.
  26. Sep 23, 2015
  27. smokeeye

    smokeeye Experienced Member

    Occupation:
    Salesman
    Location:
    Norway
    Dunno what that's causing it. When I ping the site I get full response, no packet loss at all, and about 100ms latency. So *should* be good to go.
     
  28. Sep 23, 2015
  29. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Can't be at my end, happens everytime I play but others are also having the same issue.

    I will never complain about MG software ever again.
     
    2 people like this.
  30. Sep 23, 2015
  31. Guts - Yits

    Guts - Yits Dormant account

    Occupation:
    Casino Manager
    Location:
    Malta
    Site issues

    Hi,

    You are right, this is occurring again. I cannot apologize enough, the tech team is working on this around the clock and the business team is staying late hours to try and resolve and soothe wherever possible.

    I will reassess tomorrow discuss this with the relevant people, and give you full explanations and comps.

    Currently the site is stable again - and has been for a few consecutive hours. I sincerely hope it stays this way.

    Once again, our apologies.

    Yits

     
    4 people like this.
  32. Sep 24, 2015
  33. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    Afraid there seems to be problems again. Keep getting "game unavailable" after a few spins.
     
    1 person likes this.
  34. Sep 24, 2015
  35. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Seems to be at the same time every morning around 9am UK time, think I've had 3 or 4 different sessions over the past week or so and when the errors have kicked in and I've posted in this thread, looking at the timestamps on my posts they've all been around the same time.
     
    1 person likes this.
  36. Sep 27, 2015
  37. slotmaster

    slotmaster Ueber Meister

    Occupation:
    Being great and stressed
    Location:
    stressville
    Just terrible on guts today, errors can't connect to server, games not available.:mad:
     
  38. Sep 27, 2015
  39. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    all browser based casinos suffer from these problems from time to time....pretty annoying to say the least :mad: ......had it at Guts, VS, Bet-At, CasinoLuck, Thrills, Next, Energy to name a few. I tried everything what we "normals" can do - cache&cookies clearing, trying different browser (IE, Edge, Chrome, FF), restarting laptop, rebooting router, trying different internet providers (fixed and mobile broadband)..... nothing really helped. :eek: :confused:

    what seemed to make a difference though was running CCleaner instead of the usual cache&cookie clearing. In the past 2 weeks I have run CCleaner after every session and had the error only 2 x since.

    I am no super expert on these things but my gaming has become much more relaxed since i started doing it. :D
     

Share This Page