Guts/Yits True or Untrue?

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mac72

Threatening behaviour - PITA
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Oct 13, 2014
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n ireland
It will come as no surprise to some of the membership here that i have an issue with Guts/Yits/Rizk. However i don't think that my posts on other threads in relation to the way they do business should be seen as "agenda laden" i am simply pointing out issues relevant to those threads.

Regardless i will endeavour to deal with my SPECIFIC complaint with them in my own thread. In March 2016 i started a thread "Guts/Betspin/Rizk and generally the issue with groups and operators linked by licence" which i thought would be informative given the issues with everymatrix self exclusion that had become apparent at that time.During the course of that thread the following was posted by Yits:

"Hi mac82 - to back up Captain Rizk, you are welcome to have an account with Guts too - albeit one restricted from reload bonuses but allowing for free spins eligibility due to the fact that some notes I have dug up from back in the days this happened to you that the decision was also based on apparent links to other accounts to maximise the use of available bonuses.

Now please BEFORE you go ballistic at my statement above let me once again outline - I do not know whether it is accurate or not - I am just stating information that I am receiving. It might well even be inaccurate, as I mentioned was well before my time, on a different gaming platform - I did not make nor assess these decisions."


Yits is an experienced casino rep and in his position he should be well aware that posting something like this is libellous if it is untrue.It is not good enough to put it out there and then try to cover yourself with "i do not know whether it is accurate or not - i am just stating information i am receiving" he was in a position BEFORE he posted to ensure its accuracy , that information he "was receiving" was coming from within his own Group.

It is not for anyone but me to determine/quantify how much damage that statement can do. I asked immediately for it to be qualified , it was not. At the time i sent Tony/Guts numerous emails on the subject and since have tried to correspond with everyone i could think of within that Group to get to the bottom of it.Anyone who watches my posts will see the torture i have had to go through with this problem over the last year and that is only limited to the online world.

I have tried everything in private to get to the bottom of this, it has fallen on deaf ears:

So i have one simple question for this Group: Do you have concrete proof that my account was linked to other accounts to maximise the use of available bonuses?

This Group may well try and use the "its gone legal" excuse not to answer, they have as yet received no communication from any solicitor under instruction from me and i have received nothing from them although i have asked i think about 6 times now over a 3 month period for details of their attorneys/their UK address which they will not give. At this juncture i don't want your Attorneys address GIG i simply want you to answer the above.You were fit to say it in public now i suggest you back it up in public and if you can't and it causes you a liability so be it.

Please remember members that it is the right of every casino i know off not to pay you if you are guilty of behaviour as above.It is simply not good enough for them to accuse you of such and not be able to back it up.
 

lockinlove

Staring into the sun
PABaccred
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Jan 17, 2014
Location
Canada
Now please BEFORE you go ballistic at my statement above let me once again outline - I do not know whether it is accurate or not - I am just stating information that I am receiving. It might well even be inaccurate, as I mentioned was well before my time, on a different gaming platform - I did not make nor assess these decisions

Well this is an example of speaking before you really think.

You think someone shouldnt go ballastic when you accuse someone and take actions when you have no idea if its true and admit it could possibly be inaccurate?

Lets all collectively face palm.
 

Tirilej

Still a Lady
CAG
MM
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Location
Sweden
It will come as no surprise to some of the membership here that i have an issue with Guts/Yits/Rizk. However i don't think that my posts on other threads in relation to the way they do business should be seen as "agenda laden" i am simply pointing out issues relevant to those threads.

No you're not. You're constantly bringing up what they've done to you, not only, but that too.
Also since you don't like what they've done and said your posts is constantly negative. It looks like you're out for revenge, not a solution.


I have a question for you. What will happen if they decide to reply to this thread and in public state that they can't find anything to back up what was said about ''...apparent links to other accounts..''?
If they apologized in public, maybe with some compensation, would that satisfy you, or what are you after?

My feeling is that you won't forgive them no matter what they do or what they say, or could that make you move on?
Could you respect them?
What do you want?
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
No you're not. You're constantly bringing up what they've done to you, not only, but that too.
Also since you don't like what they've done and said it's constantly negative. It looks like you're out for revenge, not a solution.


I have a question for you. What will happen if they decide to reply to this thread and in public state that they can't find anything to back up what was said about ''...apparent links to other accounts..''?
If they apologized in public, maybe with some compensation, would that satisfy you, or what are you after?

My feeling is that you won't forgive them no matter what they do or what they say, or could that make you move on?
Could you respect them?
What do you want?

No Tirilej it suits you to think that but your argument falls down because of this. Go and look at anything i have said about them that is negative and then apply this rule - could any other reasonable person have made that comment regardless of whether they had an issue with them
I hope you find this helpful as "agenda laden" is an overused phrase on this forum
As for your question why would i feel obliged to detail out in advance what my next move may be, lets deal with the question at hand it is a valid one and as i already said i have reached out to everybody within that group already, go look at my previous posts only a few weeks ago i told them to lift the phone and we could have an off the record discussion that was rebuked but you seem to think i am the unreasonable one.
 

Casinomeister

Forum Cheermeister
Staff member
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Location
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I have absolutely no clue

I thought you were taking them to court on this issue. If that's the case, please let me know and we'll shut this down until it's resolved.

If that is not the case, please submit a PAB so we can deal with this properly. This constant badgering is rather tiresome because it is going nowhere.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
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Harry you have no idea what that means to me, i have felt very alone on this one for far too long.

I had similar issues with an obtuse response when I had SE issues when at Rizk. It turned out I was SE'd at Guts and while on Rizk live chat my Guts a/c mysteriously reopened there and then (I had Guts log-in on another window) when I pointed out I shouldn't be allowed to deposit if that were the case. The live chat had obviously spotted an expiry and reactivated it. When querying this to Yits I was informed Rizk live chat couldn't reactivate the Guts a/c which was obviously nonsense as it happened there and then! So I was effectively accused of BS-ing and asked the rep to look into it and - yep a year later heard nothing still....:(#

So I just quit the group altogether. It seems answers are very slow to come or not at all if they've messed-up somewhere.
 

mac72

Threatening behaviour - PITA
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Location
n ireland
I thought you were taking them to court on this issue. If that's the case, please let me know and we'll shut this down until it's resolved.

If that is not the case, please submit a PAB so we can deal with this properly. This constant badgering is rather tiresome because it is going nowhere.

I haven't decided what to do about it yet, i have up to a year for libel. I don't know why i would need to PAB though, its not me that's making it tiresome and the allegation was made in public why can it not be dealt with in public, i only seek the truth?

You asked me to open my own thread on this before and i have done so, i'd like to see an open response from them i believe i'm entitled to it
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
I haven't decided what to do about it yet, i have up to a year for libel. I don't know why i would need to PAB though, its not me that's making it tiresome and the allegation was made in public why can it not be dealt with in public, i only seek the truth?

You asked me to open my own thread on this before and i have done so, i'd like to see an open response from them i believe i'm entitled to it

The thing is though if you PAB you will get a definite response, lets be honest you are not going to get one here,

Also it may stop such things happening in the future.

I would take the invitation Mac and go down the PAB route or you will b waiting forever and a day for a response here
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
The thing is though if you PAB you will get a definite response, lets be honest you are not going to get one here,

Also it may stop such things happening in the future.

I would take the invitation Mac and go down the PAB route or you will b waiting forever and a day for a response here

Thats fine mimi26 but if they don't respond it reflects very badly on them.They can't say something like that in public and then have me forced down a route i may not wish to go.I'm asking a question thats all and it is limited to my own thread exactly as i was instructed.
 

goatwack

Get dunked, big buns!
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To be fair if the reps were present here or at least more active on this forum then you'd expect them to respond to this thread within the day, never mind weeks. So PAB is just as pointless if the CM team can't get hold of Yits and co either :confused:

With some occasional monitoring of the boards, which is about as open and transparent as you're going to get, this needn't turn into a big deal or go down the Kramer vs Kramer route either.
 

paul7388

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To be fair if the reps were present here or at least more active on this forum then you'd expect them to respond to this thread within the day, never mind weeks. So PAB is just as pointless if the CM team can't get hold of Yits and co either :confused:

With some occasional monitoring of the boards, which is about as open and transparent as you're going to get, this needn't turn into a big deal or go down the Kramer vs Kramer route either.

In this case tho a PAB would get mac an answer one way or the other as Guts would have to answer their actions in the PAB.

Reason these threads are no good is Yits has said previously he will not be answering mac anymore in these threads.
 

osulle

Paleo Meister (means really, really old)
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I haven't decided what to do about it yet, i have up to a year for libel. I don't know why i would need to PAB though, its not me that's making it tiresome and the allegation was made in public why can it not be dealt with in public, i only seek the truth?

You asked me to open my own thread on this before and i have done so, i'd like to see an open response from them i believe i'm entitled to it

I would say file a PAB to get to the bottom of this. Guts is an accredited casino and has to respond to a PAB. So either file a PAB/lawsuit or let it go as Tirilej suggested. I think though a PAB would get you the resolution you are after.
 

brianmon

Ueber Meister
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May 22, 2013
Location
Cumbria
I had similar problems when I wanted to open an account at Betspin.

Years previously, I had closed my account at Guts, back in the Everymatrix days. But Guts didn't close the account as I requested, they self excluded me.
Luckily Ben was still around at the time, and he sorted it out, although, I wasn't allowed to reopen my Guts account.

Then it happened again at Rizk, even though I'd successfully joined the site, and made deposits, my account was suddenly locked. So I had to get Guts to contact Rizk, and go through all the explanations again.

It's like there's a problem with information circulating through the group properly.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
In this case tho a PAB would get mac an answer one way or the other as Guts would have to answer their actions in the PAB.

Reason these threads are no good is Yits has said previously he will not be answering mac anymore in these threads.

Cool....I wasn't aware Yits had said that :thumbsup:

PAB here we come!!
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
Guys , calm down with the PAB. I doing this for a very specific reason.I have a year window to sue for libel which is mid march this year. I've been involved in plenty of court actions over the years but actually not done one for libel before and they are uncommon ground for me.Its 20k through the door right at the start and you have to be covered for 100k to see it through and i had to take some advice on this one.

You can get insurance to cover those costs and hence my thread as it leaves my options open. Should GIG decide to say no, we have no concrete evidence then i'm covered day one its a straightforward penalty kick, insurance granted. Should they say they have, well i know that it is erroneous and the fact they admit to having it means they have to produce it right away with the first solicitors letter from me.As it will be erroneous (i did nothing wrong) i will again be covered with insurance no problem and the first solicitors letter to get to that point is only a negligible cost.

Option 3 is the thread which is if they are asked and don't respond at all what other choice did i have but to go to Court in which case in the unlikely event i was not successful i can still get insurance on my costs, they gave me no choice but to sue them and did nothing to mitigate their position.

Option 4 was obviously to work something out with them, they didn't want to know and i'm not letting something like this go unchecked but i wish to cover my bases in relation to costs.They have had every opportunity to talk to me via phone/skype/email etc

Regardless of all that why would i need to PAB to ask a straightforward question of an accredited casino rep , surely the PAB service is busy and max can only ask the exact same question i'm asking? If reps/casino's can just "shut down" after making accusations like this it does not say much.If the answer to that question creates a liability for them then they caused it by saying what they said, not me, its not my fault they find the question and answer difficult.

I state again for absolute clarity there is no Court Action currently , not one solicitors letter has passed between the parties. This thread may well be a precursor to that but the fact that it might does not detract from its validity, for it to be closed would be denying me the advantage of option 3.
 
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