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Guts withdrawal times

Discussion in 'Online Casinos' started by dbl88, May 1, 2018.

    May 1, 2018
  1. dbl88

    dbl88 Experienced Member

    Occupation:
    Tech support
    Location:
    Sweden
    Can other people here shed some light in Guts usual payout times?

    Made a withdrawal yesterday after clearing a wager and withdraw took about couple of hours,

    finished wagering another bonus later last night and its on 24 hours and counting and still pending
     
  2. May 1, 2018
  3. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    If its anything like Dunder it will all over the place from 1 min to 30 hours/ most seem 6-12 hours
     
  4. May 1, 2018
  5. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    If you withdrew before 9 pm...they might process it same night...if not goes to next day..
     
  6. May 1, 2018
  7. dbl88

    dbl88 Experienced Member

    Occupation:
    Tech support
    Location:
    Sweden
    9:40 ish last night so more then 24 hours now
     
  8. May 1, 2018
  9. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    And of course it’s still reversible....contact reps....they’re supposed to be more active on the forum
     
  10. May 2, 2018
  11. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    If it's below I think $300 or so, the CSR can flush it on request - otherwise it stays reversable until Finance processes it the next morning.
     
    ozimatt78 likes this.
  12. May 2, 2018
  13. Guts

    Guts Accredited Casino Representative

    Occupation:
    Exceeding our customers expectations
    Location:
    Malta
    Good morning!

    We try to process all withdrawals within 24 hours, unfortunately, we are experiencing an extra load at the moment and are of course trying our best to uphold this timeframe.

    The withdrawal may also take longer time if documents need to be checked and so on, however, if you have been waiting for over 24 hours for either documents or a withdrawal, you can always come by our Live Chat and our agents will always do their best to help out and see if anything is missing or if the withdrawal can be processed immediately.

    If you would want us to investigate your case further, please send us your personal details in a PM and we will look into it and get back to you.

    In the meantime, we wish you all a pleasant day!

    - Your Guts Casinomeister Team.
     
    robby811 likes this.
  14. May 2, 2018
  15. dbl88

    dbl88 Experienced Member

    Occupation:
    Tech support
    Location:
    Sweden
    I was just in the chat and they processed it now.

    Shouldnt really have to go to chat in the first place though but.. well all good now case closed
     
    Valhalla likes this.
  16. May 2, 2018
  17. helenakp

    helenakp Senior Member PABaccred

    Location:
    MK
    Guts used to be very fast when it comes to withdraw but lately i cant say the same :rolleyes:
     
  18. May 2, 2018
  19. bowki

    bowki Senior Member

    Occupation:
    -
    Location:
    Germany
    When I was a newbie here GUTS was the most praised Casino and they were the fastest when it came to withdrawals. They advertised to process withdrawals within 4 hours and at that time they were the only ones that fast.

    Well times have changed and today there are a lot casinos that are even faster and pay you in minutes or even instant.

    Would be nice to see GUTS back where they once were.
     
    helenakp likes this.
  20. May 2, 2018
  21. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    That will never happen!
    Somewhere along the way the people behind Guts decided to build this huge company instead. It was them who had the vision of making Guts so great.
    They don't work in the casino anymore and those who do now don't care the same way. What is important to us is not the same as what is important to them. Fast cashouts was just one of those things.

    No, they will never get back to where they once was. They are welcome to try and prove me wrong though.
     
    Valhalla, theapple and helenakp like this.
  22. May 2, 2018
  23. Quickwin

    Quickwin Experienced Member

    Occupation:
    Media
    Location:
    Norway
    I also seems to have a issue with Guts at the moment, i have verified my account 4-5 times and today when i requested a withdraw they told me to verify again! I can't believe i need to verify for everytime i request a withdraw, Former head of Guts used to fix this for me as soonest i sent him a email. Now, i dont have any info of the new casino manager and the VIP email don't answer either...
     
  24. May 2, 2018
  25. dbl88

    dbl88 Experienced Member

    Occupation:
    Tech support
    Location:
    Sweden
    Then you are unlucky,
    thing was i have verified my account twice but last time was like 2 years ago, When i talked to livechat i got a weird email saying my documents was "approved" they ere already and i didnt send any new.
     
  26. May 2, 2018
  27. Guts

    Guts Accredited Casino Representative

    Occupation:
    Exceeding our customers expectations
    Location:
    Malta
    Hello Quickwin,

    I am sorry to hear, that you've had such a trouble when withdrawing winnings, It certainly does not seem right that you had to verify your account 5 times.

    Could you kindly send us a PM with your personal details so we can investigate the matter properly?

    Kind regards,

    Your Guts Casinomeister Team
     
  28. May 2, 2018
  29. Quickwin

    Quickwin Experienced Member

    Occupation:
    Media
    Location:
    Norway
    Last time i spoke regarding my account with Guts was with (I think former Boss) Yits, i just heard he don't work there anymore, but as you can see under, this is my issue.

    <yits>

    Hey ******,

    Sorry about this, it is likely a more inexperienced agent. Just to explain why the confusion arose - you have one of the oldest accounts at Guts, and halfway since we migrated to our own in-house platform, where verification flags are different than when you got verified. All old accounts had a special tag if they were verified on the old platform - newer accounts have a different kind of tag...

    Not perfect I know, but I just wanted to explain why this happened at the very least. It seems the agent did it by the book and is asking if we require verification from you - I have jumped into the relevant intranet ticket and asked that they avoid this as it is just a misunderstanding.


    Do please let me know if there is anything is amiss going forward..
    [​IMG]
     
  30. May 2, 2018
  31. Quickwin

    Quickwin Experienced Member

    Occupation:
    Media
    Location:
    Norway
    Hi!

    I sent you PM?
     
  32. May 2, 2018
  33. Guts

    Guts Accredited Casino Representative

    Occupation:
    Exceeding our customers expectations
    Location:
    Malta
    Just got it, thank you ;)
     
    dbl88 and Quickwin like this.
  34. May 2, 2018
  35. Quickwin

    Quickwin Experienced Member

    Occupation:
    Media
    Location:
    Norway
    Great news, its been taken care now, thanks to the Guts Rep <3

    Thanks!
     
    dbl88 and Guts like this.
  36. May 18, 2018
  37. xbornluckyx

    xbornluckyx Newbie member

    Occupation:
    home maker
    Location:
    ireland
    well i am quite shocked at guts tonight, i am used to quick withdrawals and if over 2 hours could contact support and either get it sent through or at least get them to put note on for it, but tonight live help was extremely rude and unhelpful
    Hello Michelle.



    Michelle


    21:06
    hi i was on earlier to chat about a withdrawal and still have not recieved it im a bit confused because as far as i know you had a policy of under 4 hours and it was for only 20 euro has this changed lately because i would have to rethink playing here if so?

    i know you said within 24 hours but im verified and never waited longer than a few hours unless late night



    Natalia


    21:08
    But it is within 24 hours it´s will not be processed faster if you contact the chat about the same case. I´m sorry but you will be needed to wait



    Michelle


    21:08
    so i have to wait 24 hours now from guts

    It has always been within 24 hours!

    now if i remember right they used to say they aim to process all verified withdrawals within 4 hours and if they didnt and you got on live help you would at lest get a polite reply what is happening at this site , most sites are trying to process faster and offer better live help not worse :(
     
  38. May 18, 2018
  39. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    So glad I left GUTS dont know whats become of them, CS used to be fantastic always had a little chat and giggle with them
     
    xbornluckyx likes this.

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