asadzareef89
Meister Member
- Joined
- Feb 13, 2013
- Location
- United Kingdom
Both are brilliant casinos no doubt, Both are accredited but recently i have been very unlucky almost everywhere with the exception of thrills, lucky247 and lenny
So between casumo and guts i can only keep playing at one, mind u my rtp% is still quite decent at guts but just never getting close to withdrawing
Which one would u choose to keep as your weekly casino, i'm more inclined towards guts because of extremely superior customer service and who can 4get a 150 freebie(cash with no wagering) they gave me
Why guts has superior customer service is because i sent an exact email to both casinos within minutes of each other and both replied around same time but the replies were extremely different which are as follows;
Nisar (Guts Customer Support)
7 Aug, 07:37
''Hello Asad,
Thank you for your email. I have taken a look at the matter for you, and your RTP since the month of July (01/07/2015 - 07/08/2015) is 89.77%. In that time frame you have deposited 238.00 GBP and unfortunately not had any withdrawals. However you have received 75.00 GBP in bonuses in total from the casino in that time frame as well, giving you a bonus ratio of 23.96% for July and August so far.
Please do not hesitate to contact us again should there be anything else we can assist you with. I wish you a nice weekend.
Kind regards,
Nisar
Guts Customer Support''
''Hello Mr. Zareef,
We have received your request, but since we don't have automated calculator for the rtp%, we will calculate this and get back to you a little later.
Regards,
Max
Casumo Ambassador''
Its been 3 days and i sent a follow up email to casumo and reply was we are looking into it
I currently make 4-5 deposits a week @casumo and 2-3 at guts so i'd like to keep one
Also to mention till couple of months ago casumo's support was also very efficient but seems to have gone down a bit
My choice is guts till now and going to make one last deposit at casumo then give it a break for couple of months but i would love your input
So between casumo and guts i can only keep playing at one, mind u my rtp% is still quite decent at guts but just never getting close to withdrawing
Which one would u choose to keep as your weekly casino, i'm more inclined towards guts because of extremely superior customer service and who can 4get a 150 freebie(cash with no wagering) they gave me
Why guts has superior customer service is because i sent an exact email to both casinos within minutes of each other and both replied around same time but the replies were extremely different which are as follows;
Nisar (Guts Customer Support)
7 Aug, 07:37
''Hello Asad,
Thank you for your email. I have taken a look at the matter for you, and your RTP since the month of July (01/07/2015 - 07/08/2015) is 89.77%. In that time frame you have deposited 238.00 GBP and unfortunately not had any withdrawals. However you have received 75.00 GBP in bonuses in total from the casino in that time frame as well, giving you a bonus ratio of 23.96% for July and August so far.
Please do not hesitate to contact us again should there be anything else we can assist you with. I wish you a nice weekend.
Kind regards,
Nisar
Guts Customer Support''
''Hello Mr. Zareef,
We have received your request, but since we don't have automated calculator for the rtp%, we will calculate this and get back to you a little later.
Regards,
Max
Casumo Ambassador''
Its been 3 days and i sent a follow up email to casumo and reply was we are looking into it
I currently make 4-5 deposits a week @casumo and 2-3 at guts so i'd like to keep one
Also to mention till couple of months ago casumo's support was also very efficient but seems to have gone down a bit
My choice is guts till now and going to make one last deposit at casumo then give it a break for couple of months but i would love your input