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Your Input Please Guts vs casumo

Discussion in 'Online Casinos' started by asadzareef89, Aug 11, 2015.

    Aug 11, 2015
  1. asadzareef89

    asadzareef89 Meister Member MM

    Admin Asst
    United Kingdom
    Both are brilliant casinos no doubt, Both are accredited but recently i have been very unlucky almost everywhere with the exception of thrills, lucky247 and lenny

    So between casumo and guts i can only keep playing at one, mind u my rtp% is still quite decent at guts but just never getting close to withdrawing

    Which one would u choose to keep as your weekly casino, i'm more inclined towards guts because of extremely superior customer service and who can 4get a 150 freebie(cash with no wagering) they gave me

    Why guts has superior customer service is because i sent an exact email to both casinos within minutes of each other and both replied around same time but the replies were extremely different which are as follows;

    Nisar (Guts Customer Support)

    7 Aug, 07:37

    ''Hello Asad,

    Thank you for your email. I have taken a look at the matter for you, and your RTP since the month of July (01/07/2015 - 07/08/2015) is 89.77%. In that time frame you have deposited 238.00 GBP and unfortunately not had any withdrawals. However you have received 75.00 GBP in bonuses in total from the casino in that time frame as well, giving you a bonus ratio of 23.96% for July and August so far.

    Please do not hesitate to contact us again should there be anything else we can assist you with. I wish you a nice weekend.

    Kind regards,

    Guts Customer Support''

    ''Hello Mr. Zareef,

    We have received your request, but since we don't have automated calculator for the rtp%, we will calculate this and get back to you a little later.


    Casumo Ambassador''

    Its been 3 days and i sent a follow up email to casumo and reply was we are looking into it

    I currently make 4-5 deposits a week @casumo and 2-3 at guts so i'd like to keep one

    Also to mention till couple of months ago casumo's support was also very efficient but seems to have gone down a bit

    My choice is guts till now and going to make one last deposit at casumo then give it a break for couple of months but i would love your input
  2. Aug 11, 2015
  3. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    Haven't played Casumo, so honestly, can't offer any input there. GUTS has never done me wrong, so at least you know you've a solid option there.
    Be interested in hear about Casumo regardless though.
  4. Aug 11, 2015
  5. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Translator and facilities manager
    No experience with Casumo, but GUTS is and will remain no. 1 in my book for the same reasons you state - and I do hope my luck will change shortly so that I can show some screenshots - long overdue:)
  6. Aug 11, 2015
  7. osulle

    osulle Ueber Meister CAG mm4 mm1

    Northern hemisphere
    OP You have answered your own question I think:D Stay with Guts. Casumo is good and all but really can't beat Guts in the CS department and also has a great rep here on the forum. I have an account at both casinos but I do prefer Guts and they are getting WMS games soon aren't they?
  8. Aug 11, 2015
  9. cnichas

    cnichas Experienced Member MM PABnoaccred

    Self Employed,
    Guts all the way !!!

    Guts in my opinion wins hands down but Casumo is great too
    Guess I've just been luckier at guts :D
  10. Aug 11, 2015
  11. asadzareef89

    asadzareef89 Meister Member MM

    Admin Asst
    United Kingdom
    Guts are way better i agree but i play 3 games in total at these casinos DOA, RR and JP, now guts has DOA and JP atm while casumo has DOA and RR.

    so its 2/3 anyway at both casinos, i know i made my choice but i just wanted to see what others would do and just read their opinion
  12. Aug 11, 2015
  13. psychogene

    psychogene Senior Member

    This and That
    Casumo have been quite good to me - their CS are pretty friendly and everytime I have made withdrawals here I have had to do it manually (requesting via e-mail) and I usually get a prompt reply with no hassles. Decent promotions too and x25 WR is quite good for their free spins. I would be playing here more if they gave me the option to play WMS slots not sure why I cannot but maybe no longer available to Australian accounts ? Either way a good place to play novomatic for me (either this or energy casino and I prefer casumo).

    Guts is probably the better casino though more providers on offer and faster payouts and also the added benefit of playing in my own currency.

    Its not a huge difference and I would play at whichever place had the better promotions for the day/week or which place I was having a better run of luck on.
  14. Aug 11, 2015
  15. Wild Reels

    Wild Reels Meister Member webmeister

    United Kingdom
    Casumo for me as player this year, but that is heavily biased on the fact they run a decent selection of WMS slots, yet to have to contact CS either that can only be a good thing :thumbsup:
  16. Aug 11, 2015
  17. fun4all

    fun4all Senior Member

    Definitely Guts, not even close.
  18. Aug 11, 2015
  19. Stewiethecrazy

    Stewiethecrazy Experienced Member

    Sales Manager
    New Zealand
    Guts all the way!

    Their CS is outstanding and it seems some of the other casinos just don`t get it...we - customers - pay their salaries, wages, overheads and profit.
    So please be a nicer to the hand that feeds you! ;)
  20. Aug 11, 2015
  21. randomiam

    randomiam Meister Member

    both good

    i play at both also try betspin and slotsmillion there great too
    i have a love hate with casumo ive won nothing decent in a very long time just loss after loss
    guts i think im more even there and always had a great experience
    casumo leveling is bad at my point 3 gos around getting space junk the thing has gone round 30 plus times still om lv 180
    the bonus have a cashout anytime but wagering a 5ver is still 100s
    so ive seen myself replaceing casumo with betspin and slotsmilion im happy with both of them
    but between guts and casumo its guts all the way at this point
    1 person likes this.
  22. Aug 11, 2015
  23. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    guts all the way . great manager & support have played there since it was first opened , i do have a account with casumo but deposit once in a blue moon , dont like the lay out ) i only have a few top notch casinos to where i play often guts is one )
  24. Aug 11, 2015
  25. mina1929

    mina1929 Senior Member

    Food Catering
    Guts it is :)

    Never played at Casumo but had lots of fun at Guts Casino withdrew a few times. Fast live chat, fast withdrawals, great games etc :)
  26. Aug 11, 2015
  27. suomikala87

    suomikala87 Senior Member PABnoaccred webmeister

    Northern Countries
    For me this one would be a toss up. Never had any problems on these casinos. I've had to deal with the cs multiple times on both casinos and on each casino their service has been quick and helpful.

    So I'd mostly look at what games you prefer. GUTS has Microgaming with NYX Gaming and Play N GO. Casumo on the other hand has Novomatic and WMS.

    Also the Casumo adventure can be something you'd enjoy - you'll level up by playing games, collect belts and get little prizes such as free spins along the way.

    If you prefer quicker withdrawals then I'd go with GUTS (within a few hours) as Casumo usually takes a little longer (still under 24 hours).

    IMO you can't go wrong whatever you decide :thumbsup:
  28. Aug 11, 2015
  29. rshkrn

    rshkrn Senior Member

    both are great outfits but if you'd make me pick one it would be guts :thumbsup:
  30. Aug 11, 2015
  31. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Self- Employeed
    Both great casinos IMO, plenty of positives for both and minimal negatives!!

    Casumo can be very laggy sometimes and for low rollers who have a bad run not very generous when it comes to 'comps' (Yes they don't have to give anything totally understand but I'm referring in comparison to others) - Example £20 Birthday bonus from Ben @ Guts for my loyalty, I got 10 Free Spins on Starburst from Casumo :eek:

    Casumo has slightly better FS offers (deposit based, usually Mondays) Guts has Microgaming :D Casumo Does not :(

    Casumo has WMS :D Guts does not :(

    IMO Guts is the winner :p - If they ever get WMS slots I can't see anyone touching them!
  32. Aug 11, 2015
  33. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Cant really make comparisons as I havent patronised Casumo as yet. Guts is definitely tops though I hadnt played there for quite awhile ever since they pulled away Ecopayz as a depositing option.
  34. Aug 11, 2015
  35. syntynyt

    syntynyt kuollut

    this is like adidas vs adibas, coca-cola vs coka-cola, sony vs suny, apple vs applle, nike vs mike, guts vs casumo. you have my point
  36. Aug 11, 2015
  37. Casumo Casino

    Casumo Casino Official Rep for Casumo


    Well well. Speed called, asked for the lightning back am I right? That was indeed not our quickest, normally we aim to have an answer to you within an hour or two our so during opening hours (which we will extend to 24/7 in just a few weeks). This one however unfortunately seems to have been a case of too many cooks and it slipped, we are really sorry about this. Now, I'm quite sure though that we can dazzle you should you need to contact us again, feel free to put us to the test ;)

    2 people like this.
  38. Aug 11, 2015
  39. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Both are good, Casumo are super friendly and have always been very quick with payouts (same night payout, even at 10pm BST. I like the selction of games there wnd the WMS slot. However, GUTS has Ben as their rep and head of operations (who I may have mentioned previously) and he has the personal touch as well as responding on a personal level to any questions I have had in the past, remarkably quickly. I play both regularly.

    Ben also gave a blinding birthday present this year by far the best of all the Casinos I go to. Its a tough one...

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