GUTS - verification Process / SLOW

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
Hi Guys,

what do you think?

After some deposits i was lucky and hit some good Bonuses. Cashed out and everything was fine so far.
Then i deposited some more and surprisingly was lucky again ;-) Whoop!
I have 2 withdrawls waiting for approval now.
As I came over the limit of 2.300,-- total withdrawl amounts i had to verify.
So far, so normal.

I sent all requested documents.
Now they tell me, the review of verfication documents will dure 24-72!! hours! :eek: and on weekends they don´t verify at all?
and unless verfied i cant get my withdrawls (normal, but the time for the withdrawl then comes on top...)

What do you think? For me that is very poor customer service and i am surprised they ever won the Casinomeister award. :confused:
Other Casinos need one hour or at maximum one day for review the documents.

Cheers.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
There are good and bad ways of complaining.

You could have said. Wow, I have won over 2 300 at Guts and have sent all the documents. Do you think it really will take 72 hours?

Now with that tone I don't feel like telling you that they will probably do it much faster, but sometimes they have a lot to do so it's just a time they set as a guarantee.
I could also have said congratulation to that big win but that feeling got lost while reading your post.

You could have verified before starting to play.

I'm sure you will get your money and that award they got they certainly deserved back then!
 

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
There are good and bad ways of complaining.

You could have said. Wow, I have won over 2 300 at Guts and have sent all the documents. Do you think it really will take 72 hours?

Well, i am not that "Wowed".... i said Whoop ;-) okay? I play casinos for years and surely have dep. over 100K and maybe only cashed out like 70K.
I am not that amazed ;-) And with my losses i pay for Service in Casinos and stuff and so on.

I just really wonder, that they tell me, that the don´t verify on weekends... A place that is opened 24/7 and earning money 24/7 you can really assume that they are also working 24/7.
Otherways: Great concept. Earning money without being there...

Cheers for your answer anyway. I am not afraid, that i dont get my money. I expect that. But i expect it faster. Thats my imagination of a modern casino.
:thumbsup:
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Well, i am not that "Wowed".... i said Whoop ;-) okay? I play casinos for years and surely have dep. over 100K and maybe only cashed out like 70K.
I am not that amazed ;-) And with my losses i pay for Service in Casinos and stuff and so on.

I just really wonder, that they tell me, that the don´t verify on weekends... A place that is opened 24/7 and earning money 24/7 you can really assume that they are also working 24/7.
Otherways: Great concept. Earning money without being there...

Cheers for your answer anyway. I am not afraid, that i dont get my money. I expect that. But i expect it faster. Thats my imagination of a modern casino.
:thumbsup:

Well there are humans working there! You either chose to accept that with some patience and a smile or you'll end up being a bitter person just demanding things :)
Also if you're never prepared to wait I suggest you always make sure that you're verified before you start playing. Problem solved!:thumbsup:
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Patience - Good things come to those who wait!

The main thing in all this is you WILL get paid (providing of course you've not done anything silly :p or broke any T&C's)

Yes there are casinos out there who may be faster at KYC/payouts etc but there are also a lot who are slower or won't pay at all!!!!

Take a deep breath, go find something to occupy yourself for a while and the funds will be with you soon :)
 

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
I know humans are working there and i am not bitter at all.
Yes, i will be patient and wait and i thank for your replies to that case.

All i wanted to know, if you think it´s a fair deal to wait that long. For me an answer that includes "some casinos don´t pay at all" is not satisfying at all and kind old school :)
I only choose casinos with a good reputation or i would never play for thousands of euros.

But you are both definitly right, that i also could have done it before. I absolutely agree with that.
:notworthy
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I know humans are working there and i am not bitter at all.
Yes, i will be patient and wait and i thank for your replies to that case.

All i wanted to know, if you think it´s a fair deal to wait that long. For me an answer that includes "some casinos don´t pay at all" is not satisfying at all and kind old school :)
I only choose casinos with a good reputation or i would never play for thousands of euros.

But you are both definitly right, that i also could have done it before. I absolutely agree with that.
:notworthy

That sounded a lot better :thumbsup:

Now I can tell what I feel about waiting for getting verified. I hate waiting and I think we all do. I often wonder what they are doing and why they don't take mine first.:oops:
But then I think a bit longer and i realize that there are many players and that ukgc are asking casinos to verify their customers within 72 hours. They can't hire as much people as needed at certain times, and it can be tough getting the right people in too. It's not always an easy job. So yes, it's a fair deal.

Guts are good though and they will get it done as soon as they can! Please update so we'll know how long it took.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I know humans are working there and i am not bitter at all.
Yes, i will be patient and wait and i thank for your replies to that case.

All i wanted to know, if you think it´s a fair deal to wait that long. For me an answer that includes "some casinos don´t pay at all" is not satisfying at all and kind old school :)
I only choose casinos with a good reputation or i would never play for thousands of euros.

But you are both definitly right, that i also could have done it before. I absolutely agree with that.
:notworthy

Register --> Verify --> Deposit --> Play!

The only way to go these days if you want to avoid experiences like yours. I have been following that simple rule ever since i started playing online some 20 years ago and NEVER ever waited for my withdrawals more than it should.
 

BlaCGaming

Experienced Member
Joined
Dec 6, 2016
Location
Germany
Register --> Verify --> Deposit --> Play!

The only way to go these days if you want to avoid experiences like yours. I have been following that simple rule ever since i started playing online some 20 years ago and NEVER ever waited for my withdrawals more than it should.

Recently came across something that I didn´t expect. Sunmaker/Sunnyplayer etc. allow you to upload documents. So far so good. They go into "pending" and I wait. I ask the chat how long it will take approx.

They tell me this:

Documents won´t get checked until I request a withdrawal :what:

I like their sites and games but this is such a non-sense thing to do in my opinion. Begs the question why they even bother setting up an upload system.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Recently came across something that I didn´t expect. Sunmaker/Sunnyplayer etc. allow you to upload documents. So far so good. They go into "pending" and I wait. I ask the chat how long it will take approx.

They tell me this:

Documents won´t get checked until I request a withdrawal :what:

I like their sites and games but this is such a non-sense thing to do in my opinion. Begs the question why they even bother setting up an upload system.


Had that case as well at a few casinos in the past but i simply told them: "no verification" --> NO DEPOSIT. You should have seen how quickly my account got verified on each occasion. :eek:
 

Webzcas

Winter is Coming!
Joined
Mar 31, 2005
Location
Block S25, South Stand, Ashton Gate, BS3
Hi Guys,

what do you think?

After some deposits i was lucky and hit some good Bonuses. Cashed out and everything was fine so far.
Then i deposited some more and surprisingly was lucky again ;-) Whoop!
I have 2 withdrawls waiting for approval now.
As I came over the limit of 2.300,-- total withdrawl amounts i had to verify.
So far, so normal.

I sent all requested documents.
Now they tell me, the review of verfication documents will dure 24-72!! hours! :eek: and on weekends they don´t verify at all?
and unless verfied i cant get my withdrawls (normal, but the time for the withdrawl then comes on top...)

What do you think? For me that is very poor customer service and i am surprised they ever won the Casinomeister award. :confused:
Other Casinos need one hour or at maximum one day for review the documents.

Cheers.

That happened to me, just before a bank holiday weekend also. Yes, 72 hours is slow for verifying docs ( Casumo for instance took a couple of hours tops ), but once done, you will find Guts are well worthy of their high score here at Casinomeister.

They are one of the fastest paying accredited casinos. Just stick with it. The 72 hours will pass soon enough.
 

sjikkerdennis

Dormant account
Joined
Oct 26, 2016
Location
Netherlands
Recently came across something that I didn´t expect. Sunmaker/Sunnyplayer etc. allow you to upload documents. So far so good. They go into "pending" and I wait. I ask the chat how long it will take approx.

They tell me this:

Documents won´t get checked until I request a withdrawal :what:

I like their sites and games but this is such a non-sense thing to do in my opinion. Begs the question why they even bother setting up an upload system.

Some casino's choose to do this, because they have a lot of registrations and no that much depositers / withdrawls. If they must check every register with documents, It could have a negative impact on the persons who did make a withdrawal rewquest. My experiance is that the most of the casino's check the docs very soon so you can play as much as you want! Withdrawals won't take any time anymore!
 

BlaCGaming

Experienced Member
Joined
Dec 6, 2016
Location
Germany
Some casino's choose to do this, because they have a lot of registrations and no that much depositers / withdrawls. If they must check every register with documents, It could have a negative impact on the persons who did make a withdrawal rewquest. My experiance is that the most of the casino's check the docs very soon so you can play as much as you want! Withdrawals won't take any time anymore!

Well registrations are one thing, but not many people upload their documents until they withdraw, and even then they sometimes don´t have to unless it exceeds 2300€, so I don´t think checking a few documents should have that much impact, and if it does, they should resort to manual requesting and remove a system that allows user uploads. Don´t offer what you can´t deliver :(
 

sjikkerdennis

Dormant account
Joined
Oct 26, 2016
Location
Netherlands
Well registrations are one thing, but not many people upload their documents until they withdraw, and even then they sometimes don´t have to unless it exceeds 2300€, so I don´t think checking a few documents should have that much impact, and if it does, they should resort to manual requesting and remove a system that allows user uploads. Don´t offer what you can´t deliver :(

Absolutely true! So I also think the most casino's will check it! If they don't do that as in the example, this could be a reason. Not saying that this is a good thing!
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
I can see his point about slow verification.

And its alright saying verify before you deposit but it doesnt always work out.

I was verified at Guts then a couple of months ago when i withdrew i got told i needed to reverify some crap about reaching over certain amount even tho that was reason i had to verify in first place.

Anyway took them couple of days to tell me documents weren't correct. Then in total it took about a week of sending and waiting ages to get asked to resend. Unlike couple of years ago when live chat dealt with it as you were on it.
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
Register --> Verify --> Deposit --> Play!

The only way to go these days if you want to avoid experiences like yours. I have been following that simple rule ever since i started playing online some 20 years ago and NEVER ever waited for my withdrawals more than it should.

I wish I had followed this advice years ago (I wish I had seen it of course). God the heartache I could've been saved :rolleyes:
Nowadays though I do exactly this whilst following my new rule* of only playing at fast paying casinos. It's stress free if you win :D

*I made the mistake of playing at Luxury Casino recently, and got a big win, and couldn't be arsed waiting 48hrs so blew the lot because I'm an impatient old git. Hey ho. Live and learn.
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
Guts is strange for this I have been asked around 4 times in 2 years to re- verify my account.
Last time was a few weeks ago. Sent in passport *4th time same one
and new util bill (which are getting harder to find as most of my bills are paid online now )

then they took like 2 days to get back to me only to say they need a secondary UTIL bill.

totally ridiculous. I gave up im not so desperate and deposited elsewhere. I will leave it at that now. It gets tiring having to send in so many documents time and again.

Many other great places to DEPOSIT at without all this hassle.
 
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