Expired Promo !!!GUTS V2 Launch - exclusive rewards only for Casinomeister

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
About the promo e-mail you just sent 'Treasure hunt – win 100 mega spins' (
You do not have permission to view link Log in or register now.
)
Was this activated last night? ('Treasure Hunt runs from 00:01 (CEST) on 03/09/2018 until 23:59 (CEST) on Sunday 30/09/2018.').
If so, it seems a bit pointless to send this to your players now and have them all looking for free spins.
The 3 sets of free spins were probably claimed 2 seconds past midnight.


Good morning Refre,

Thanks for the question.

I just contacted the casino team for more information.
It turns out this promo was supposed to be with an ''Opt-in'' function but currently for the type of mechanics we are having now, it didn't show.
So we had to drop the ''opt-in'' and that's why there was the risk of spins being credited very quickly.

Good that now we know, so for the future promos like that we will know what are the flaws and how to deal with them.

Thanks for the query and your feedback,

Your Guts Casinomesiter Team
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Sooooo im waiting to start seeing those new rewards ? There is none... So what was the point of that since you just keep same promos running ?
No rewards for playing at all...
 

refre

Senior lurker
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
Regarding skrill, this method has been excluded from the welcome offer however not from all offers. The best thing would be to check T&Cs before depositing!

How can I know if Skrill is excluded from a specific offer? I had two match bonus offers and Skrill was not mentioned in the specific terms. However, both had links to the general bonus terms where this clause is listed.
I did ask support and I was told Skrill, Neteller and Paysafe is not valid with ANY offer. Thanks.

@Guts I've been sent yet another offer and there's no mention of the Skrill exclusion. Is it safe to deposit with Skrill? Thanks.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I received a 100% reload bonus and was eligible when depositing with Neteller. It was quite generous in my case: up to $500 with only x10 bonus wagering! Keep it up guys!

wow, very nice!

I'd be pinching myself and then preparing the Turkey Dinner if ever I was to get something like that from Guts these days.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I dunno what the hells wrong with the site
but getting NAN errors, authentication failed errors, login fails
tells me im logined then tells me im not logged in, physically logged out, tells me im logged in, tells me pw and email wrong, games wont load
ad nauseum
yes yes, CCed cleared cookies blah blah blah
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
I dunno what the hells wrong with the site
but getting NAN errors, authentication failed errors, login fails
tells me im logined then tells me im not logged in, physically logged out, tells me im logged in, tells me pw and email wrong, games wont load
ad nauseum
yes yes, CCed cleared cookies blah blah blah

I still can't view promos when logged in, I've bookmarked the promo page(logged out) as my start page so I can at least see what's on offer before I log in to my pretty purpley-pink blankness.(multiple browsers, devices, cleared cookies etc) Hey.. at least the offers have started showing up here and there in the rewards page, calling it a win-ish.
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
just got an email
no subject, empty body
thanks?

Mystery bonus, check my promotions page for more info ;-)


screenshot_2018-08-24-welcome-offer-free-spins-wager-free-guts-com-png.94214
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
@Guts I've been sent yet another offer and there's no mention of the Skrill exclusion. Is it safe to deposit with Skrill? Thanks.

Hello Refre,

We have now sent you a PM, kindly reply to it, so that we can check this further for you.

Usually, the promotions that refer to the General T&Cs and don't mention anything about the payments methods in the specific Terms don't get triggered by Skrill, PaySafe and Neteller deposits. In case that you are not sure about it and wish to receive an immediate reply, you can always check with our Customer Support team in Live Chat or via E-mail, as they are available 24/7.

We wish you a great day!

Kind regards,

- Your Guts Casinomeister Team
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
I also got the 100% bonus offer.
I didnt notice that it was both deposit and bonus x30 though :eek: thought it was x30 bonus.
x60 the deposit is very high. :eek2::eek::(

Didnt it used to be x30 or x35 the bonus before?
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
Never did get the bonus credited, but after dropping $100 when I mentioned it to support they were kind enough to gift me a goodwill 10 spins on book of dead at 0.10... so... winning....
 

refre

Senior lurker
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
I received a 100% reload bonus and was eligible when depositing with Neteller. It was quite generous in my case: up to $500 with only x10 bonus wagering! Keep it up guys!

I received the same offer with the same terms. According to the Guts Team it doesn't work with Skrill/Neteller/Paysafe as such an exception would have to be mentioned explicitly in the specific terms. Do your specific terms say anything about this? Thanks.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
No, it was not mentioned in the terms. I checked with live chat and was told I was good to go. When I claimed it whilst making a Neteller deposit, the bonus was instantly credited to my account.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Well, here's a load of BS
Let's put all the site errors tonight aside.

Balance dropped to roughly 3 dollars. Hit a balance saver of roughly 65 bucks in Goldilocks.
Closed game, opened Break Da Banak Again.
Spin perhaps 5 times at 90 cents of my approx $65 balance.
Suddenly, says, can't place bet, not enough funds....60 cents
I'm like WTF? Already been in chat once to fix my balance that zeroed out (well, a nickel) with 165 left.

Chat says I need to close Goldilocks.
I respond it isn't open.
She asks to close it
Ok, whatever, close BDBA,
re-open Goldilocks again, hit close.
Balance still says 60 cents

Chat says, oh, I see you gambled and lost
Dafuq?
1. I NEVER gamble...ever!
2. I never even hit more than like 30 cents in those spins..I didn't EVEN win enough to have gambled it away.

Says they'll get back.
Guess we'll see what happens.
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
Well, here's a load of BS
Let's put all the site errors tonight aside.

Balance dropped to roughly 3 dollars. Hit a balance saver of roughly 65 bucks in Goldilocks.
Closed game, opened Break Da Banak Again.
Spin perhaps 5 times at 90 cents of my approx $65 balance.
Suddenly, says, can't place bet, not enough funds....60 cents
I'm like WTF? Already been in chat once to fix my balance that zeroed out (well, a nickel) with 165 left.

Chat says I need to close Goldilocks.
I respond it isn't open.
She asks to close it
Ok, whatever, close BDBA,
re-open Goldilocks again, hit close.
Balance still says 60 cents

Chat says, oh, I see you gambled and lost
Dafuq?
1. I NEVER gamble...ever!
2. I never even hit more than like 30 cents in those spins..I didn't EVEN win enough to have gambled it away.

Says they'll get back.
Guess we'll see what happens.

Good morning,

I really sorry to hear this. I can have a look for you and try to figure out what exactly happened in your account.

I will get back to you via pm.

Kind regards,
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
Then there’s ecopayz.. they have one job.. complete the payment I send.. seems that was too much work for the site to deal with.. started with just logging into dashboard anytime I tried to complete a payment, now says username password invalid.. and so I wait for “live” support to reply to my wtf with an email.

Don’t suppose they offer refunds for tilt spending out of irritation? ;-p
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Just received an email:
Hi x,


Enjoy an explosive giveaway!

We've given you 20 free spins ($0.20 per spin) on Volcano Riches.


- Log in and head to your Rewards Section.

- Click on your Free Spins Reward Card.

- You'll be taken to the game, where your free spins will be available to use.


All winnings are wager free – what you win, you keep.

Molten hot offers, every week with Guts!

I sincerely hope that's a 'hey, just for you while we sort this' not a 'hey, your 65 go poof, here's 4 bucks instead.'
Which by the way, arent even in my rewards :rolleyes:
 
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