Expired Promo !!!GUTS V2 Launch - exclusive rewards only for Casinomeister

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
I am so glad everyone is having such a great time and the Guts team are bending over backwards to help everyone. Pity they weren’t as forthcoming with help and answers with my account closure. As they can’t provide me with a valid reason in black and white I will assume it’s because after a years play I won about £300. They said it was a business decision so online gambling doesn’t work both ways at least not here.
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
3 days to verify my new card...had it done in 30 minutes with some other sites (and that includes ID and address verification). Give benefit of doubt as over weekend but pretty slow compared to some of the others on the same brand.
 

goatwack

Vaudeville Breakthrough Act 2022
CAG
Joined
Aug 29, 2012
Location
Londonia
I am so glad everyone is having such a great time and the Guts team are bending over backwards to help everyone. Pity they weren’t as forthcoming with help and answers with my account closure. As they can’t provide me with a valid reason in black and white I will assume it’s because after a years play I won about £300. They said it was a business decision so online gambling doesn’t work both ways at least not here.
So they still haven't told you why they just chose to close your account? How long have you been asking now? :eek2:
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
I am so glad everyone is having such a great time and the Guts team are bending over backwards to help everyone. Pity they weren’t as forthcoming with help and answers with my account closure. As they can’t provide me with a valid reason in black and white I will assume it’s because after a years play I won about £300. They said it was a business decision so online gambling doesn’t work both ways at least not here.

Hello, snorky510238

Thank you for your kind words.

We've made a proper investigation regarding your closed account and we replied to you accordingly with reasoning to your inbox.

You are free to share the response from us, as it is about your account.

Kind regards,

Your Guts Casinomeister Team
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
Hello, snorky510238

Thank you for your kind words.

We've made a proper investigation regarding your closed account and we replied to you accordingly with reasoning to your inbox.

You are free to share the response from us, as it is about your account.

Kind regards,

Your Guts Casinomeister Team
The way that is worded am I to assume that you closed my account before you made a proper investigation because that’s how it reads. As regards the email can you clarify when it was sent please as the only ones I have received don’t explain anything other than you don’t have access to that kind of information. You have edged along the lines of bonus abuse, betting patterns and that I MAY of breached t’s and c’s but nothing backed up in black and white to any questions I have asked. All I want to know is what I did wrong. Please feel free to print it here if you wish because as far as I am aware I have nothing to hide and if you do have a valid reason I have overlooked I will hold my hands up I am an honest guy.
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
The way that is worded am I to assume that you closed my account before you made a proper investigation because that’s how it reads. As regards the email can you clarify when it was sent please as the only ones I have received don’t explain anything other than you don’t have access to that kind of information. You have edged along the lines of bonus abuse, betting patterns and that I MAY of breached t’s and c’s but nothing backed up in black and white to any questions I have asked. All I want to know is what I did wrong. Please feel free to print it here if you wish because as far as I am aware I have nothing to hide and if you do have a valid reason I have overlooked I will hold my hands up I am an honest guy.

Thank you for your reply.

As mentioned in the email, there was a pattern of behaviour, a possible breach of our terms, and due to this our management made the decision to close down the account.

I do not have more info about this and this kind of info is not something casinos do not tend to share as it might provoke other players to try out something similar.

As I do not have the details, I can not say exactly what you've done or not done and most certainly, we are not accusing you of anything.

''Hello, ******,

Thank you for your patience.

I am replying to you regarding your closed account. I contacted the relevant departments to solve the query.

It appears that your account is closed as a business decision after noticing a certain pattern that seemed to indicate a breach of our term and conditions.

Unfortunately, there is no possibility to reopen the closed account, as it was closed as a management decision permanently. (Term and conditions, section 13.4).

I am truly sorry about the situation, I wish there would be something we could do.

I hope you have a wonderful weekend regardless.

Kind regards,

Your Guts Casinomeister Team

Guts, Aug 17, 2018''


I really wish that there would be a way to help you, but that is something out of my league.

Kind regards,

Your Guts Casinomeister Team.
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
There you have it folks the most in-depth explanation ever as to why my account was closed.
 

goatwack

Vaudeville Breakthrough Act 2022
CAG
Joined
Aug 29, 2012
Location
Londonia
I suppose pattern of behaviour is quite broad. Mine involves betting at one stake size throughout a session.

Or depositing and losing.... that's another :eek:
 
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snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
They heard about ur Bonanza exploits Snorky and didn’t want to take the chance you’d liquidate them with all those D plus 5s :thumbsup:
There goes another rib. It’s so long since I seen +5. I don’t want to keep on about it. To be fair I liked playing at Guts and had it in my top 10 to play at but the whole thing is a complete fiasco. They are accusing me but they are not accusing me.I may or may not of done this and that. I am afraid when you are found guilty and sentenced the evidence is supposed to be overwhelming and the Judge definitely gets to hear it. I just found the way it was dealt with so unprofessional.
 

spoo42

Meister Member
Joined
Nov 24, 2017
Location
Earth
I have a question @Guts

I deposited today and got a Friday reward of 10 free spins on 'turn it up' (of which i won 2p!).

Selected the reward and game opens, you have free spins do you want to use them.. yeah sure. It then goes on automatic and starts flying through them with no way of stopping it!! Ive never
played the slot before so wanted to check out rules and pay etc but by the time id opened it up all the spins were done seconds later! :laugh: I know it was only 10 fs but the option to take my time
would have been nice.

Is there any way of stopping slots from doing that? (that have this auto free spins thing). I know a lot dont auto play spins - but ive seen one do it before (that i can't remember).. and it just
winds me up something rotten cause i want to play them at my own speed! lol :D
 

NeverLucky

Senior Member
Joined
Sep 2, 2017
I have a question @Guts

I deposited today and got a Friday reward of 10 free spins on 'turn it up' (of which i won 2p!).

Selected the reward and game opens, you have free spins do you want to use them.. yeah sure. It then goes on automatic and starts flying through them with no way of stopping it!! Ive never
played the slot before so wanted to check out rules and pay etc but by the time id opened it up all the spins were done seconds later! :laugh: I know it was only 10 fs but the option to take my time
would have been nice.

Is there any way of stopping slots from doing that? (that have this auto free spins thing). I know a lot dont auto play spins - but ive seen one do it before (that i can't remember).. and it just
winds me up something rotten cause i want to play them at my own speed! lol :D
Think thats the case for all Push Gaming free spins :(
 

spoo42

Meister Member
Joined
Nov 24, 2017
Location
Earth
Ahh right. thats fine then :) I was just amused i barely got to see anything happen! lol by the time the slot was open it had ran through them quicker than i could work out what
was happening :laugh:
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
:eek2:
free super spins at GUTS - didnt even notice, just happened to login
got $199 off them
there's my day sorted :D

Got a text saying i won free spins from olympias promo that i didnt know id even participated in. Something ridiculous like 150 spins at 20p.
Managed quite well and after a few hours went to make a wd but for some reason am being asked to verify my account, which was verified already, so yeah, needing a new bank statement i dedided it would be a good idea to punt all through the night until now, knowing full well the bank closes at 1pm today. :cool:
 
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refre

Dormant Account
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
Good morning dpp00,

Thanks for the message / wishes!

I contacted the casino team and they explained that at the moment we don't have that, but if we get lots of feedback that a lot of players miss this feature, we can think of a future improvement.
They are thinking of more things to add as we go further :cool:

Regarding skrill, this method has been excluded from the welcome offer however not from all offers. The best thing would be to check T&Cs before depositing!

Thanks for the feedback, added to the improvement list.

Have a good one,

Your Guts Casinomesiter Team

How can I know if Skrill is excluded from a specific offer? I had two match bonus offers and Skrill was not mentioned in the specific terms. However, both had links to the general bonus terms where this clause is listed.
I did ask support and I was told Skrill, Neteller and Paysafe is not valid with ANY offer. Thanks.
 

refre

Dormant Account
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
About the promo e-mail you just sent 'Treasure hunt – win 100 mega spins' (
You do not have permission to view link Log in or register now.
)
Was this activated last night? ('Treasure Hunt runs from 00:01 (CEST) on 03/09/2018 until 23:59 (CEST) on Sunday 30/09/2018.').
If so, it seems a bit pointless to send this to your players now and have them all looking for free spins.
The 3 sets of free spins were probably claimed 2 seconds past midnight.
 

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