Guts Support & KYC Document Request

Deeplay

New World Order
webmeister
CAG
mm1
Whats happend to Guts support they take an age to answer live chat .... and I have sent a number of mails no reply ....

they blocked my account cause they needed KYC documents. Fine sent them in on Monday was told 24 to 48 hours. Checked yesterday
when i did get through to support they told me it will be sooner 24 hours or less. Today nothing ....


Sent yes another email asking when they think they will approve my documents (all in order same ones I use for every casino )

still no reply. Crap way to treat a customer and clueless support who fob me off with the same answer "they will be verified soon"


:mad:
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Whats happend to Guts support they take an age to answer live chat .... and I have sent a number of mails no reply ....

they blocked my account cause they needed KYC documents. Fine sent them in on Monday was told 24 to 48 hours. Checked yesterday
when i did get through to support they told me it will be sooner 24 hours or less. Today nothing ....


Sent yes another email asking when they think they will approve my documents (all in order same ones I use for every casino )

still no reply. Crap way to treat a customer and clueless support who fob me off with the same answer "they will be verified soon"


:mad:
Yeah, seems to be a common subject with them lately. Getting a bit big now I suspect. When I started play there 2 years or so back verified and paid in about 19 minutes IIRC.
 

goatwack

Swingin' like Darryl Strawberry
CAG
Some casinos will strive to be the best when starting out, and for a while Guts were untouchable. Personnel come and go.....

Probably not what they once were but in this industry you can't rest on your laurels. Customer service is paramount!

Maintaining that standard of excellence is difficult as there is no accounting for what 'ensemble' is currently running the show.

Sack the lot of them and start anew I say :eek::eek::eek::eek:
 

Deeplay

New World Order
webmeister
CAG
mm1
Yep after waiting 15 minutes on live support to answer me she came back and said your account is blocked because you have SE from Rizk ... im like WTF my rizk account is open ... I was actually logged into Rizk when she said that. I rare if ever use SE and only use TAB every now and then. Explained to her the situation that I was actually in Rizk ... another wait ... then oh yes sorry thats not the issue its just the ID department are busy you will hear from them by the end of today .... same as I was told yesterday. Im not holding my breath.
 

goatwack

Swingin' like Darryl Strawberry
CAG
Yep after waiting 15 minutes on live support to answer me she came back and said your account is blocked because you have SE from Rizk ... im like WTF my rizk account is open ... I was actually logged into Rizk when she said that. I rare if ever use SE and only use TAB every now and then. Explained to her the situation that I was actually in Rizk ... another wait ... then oh yes sorry thats not the issue its just the ID department are busy you will hear from them by the end of today .... same as I was told yesterday. Im not holding my breath.
As they have difficulty understanding, might as well type this into chat for what it's worth

"听着你dufus ,我还没有自我排除里兹克,只是希望我的血淋淋的帐户验证。我不是洗钱洗钱,只是想要我的钱血腥的某个时候在本世纪,如果可能的话

亲切的问候,

Deeplay"
 

Jono777

Meister Member
CAG
mm1
mm4
..and now their whole website has gone down, literally 30 seconds after I deposited and lit a cig.

After last night's shenanigans at Thrills I'm just about ready to call it a day with this pointless slotting lark.

Seem to spend more time cursing lag and disconnections than I do enjoying a few spins.

Edit: - 4th disconnection already :mad:
 

interlog

Meister Member
webmeister
MM
..and now their whole website has gone down, literally 30 seconds after I deposited and lit a cig.

After last night's shenanigans at Thrills I'm just about ready to call it a day with this pointless slotting lark.

Seem to spend more time cursing lag and disconnections than I do enjoying a few spins.
Seems to be OK from my end - well that is the main page that is.
 

dionysus

can turn wine into water
CAG
MM
..and now their whole website has gone down, literally 30 seconds after I deposited and lit a cig.

After last night's shenanigans at Thrills I'm just about ready to call it a day with this pointless slotting lark.

Seem to spend more time cursing lag and disconnections than I do enjoying a few spins.
Opened fine here - I just logged in to make sure they keep to their word and that none of my achievements are wiped with their NetEnt removal. (my TDKR is at 42 spins x4 @$3 - ill go right bloody mental that gets wiped before my deppo next week)
 

goatwack

Swingin' like Darryl Strawberry
CAG
..and now their whole website has gone down, literally 30 seconds after I deposited and lit a cig.

After last night's shenanigans at Thrills I'm just about ready to call it a day with this pointless slotting lark.

Seem to spend more time cursing lag and disconnections than I do enjoying a few spins.
Maybe it's a stealth 'Responsible Gambling' manoeuvre by the UKGC. Makes the games laggy as hell, mixed with a few disconnects.

Failing that, take the whole site down!

I had the 'you've been playing for' box pop up earlier too. It kept bugging out and not close, so I had to exit the game I was on :mad:

Truth be told though, there are worse things you could give up instead of slotting/ gambling. I ain't gonna tell you not to do it!
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
As they have difficulty understanding, might as well type this into chat for what it's worth

"听着你dufus ,我还没有自我排除里兹克,只是希望我的血淋淋的帐户验证。我不是洗钱洗钱,只是想要我的钱血腥的某个时候在本世纪,如果可能的话

亲切的问候,

Deeplay"
Well, now you're talking! We can understand you now Deeplay!

"Listen you dumbass, I do not have a self-exclusion at Rizk, I just want the fucking account verified. I was not laundering money, just want my bloody cash-out sometime in this century , if possible, you wankers!

kind regards, Deeplay"
 

Deeplay

New World Order
webmeister
CAG
mm1
Well day 5 after I was told it would be yesterday no surprise not a word from them and I took the time to email them all my documents.
Guts im sorry to say you have been usless on this one. They can keep my account closed now as Im not playing there any more.

And going to do the same with Rizk / Betspin (which is now closed ) and Dunder whos support has been terrible may I add.

This group started so well but now have gone down the pan. Shame but we see this kind of thing more and more.

Very bad experience and the worst CS i have had in a long time. I wont be going back they can destroy my data as they have lost a customer.

Rant over..... :mad:

p.s and the Guts rep conveniently absent from this thread. Useless.
 

Deeplay

New World Order
webmeister
CAG
mm1
Just an update never did hear from them on my documents a full week gone. I wont bother with live support again because im psychic and can already tell you there answer

"we are sorry it will be done by the end of day (after the weekend ) and then god help you if its a bank holiday as it is in England"

really crap from GUTS .....

seems like no one is home.

Anyway will leave this thread now as I am not going to deposit there anyway. My money will go elsewhere seems like they have no interest in a lower depositing player.
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Same with me sent email back on Wednesday morning 5am and heard nothing despite I had the confirmation auto reply. And it clearly states 12 hours! I have sent pm as well now to their Rep.

Shame I stepped up with lot of deposits at Guts again like last week blew trough around £300 in no time with not lot of game for what its worth. Was going to start depositing and playing lot more but I don't see the point with so many complaints and moans about them at moment :(
 

dionysus

can turn wine into water
CAG
MM
I don't get it. :(
Ben set them so high...and then they slid.

GUTS still does me right, don't get me wrongly.
I guess I hold them to such a high standard.....but then, standards fell. Seems all the big boys get CM love, then once the love is there, there's well, no return love.
 

spintee

Ueber Meister
webby
mm2
Well day 5 after I was told it would be yesterday no surprise not a word from them and I took the time to email them all my documents.
Guts im sorry to say you have been usless on this one. They can keep my account closed now as Im not playing there any more.

And going to do the same with Rizk / Betspin (which is now closed ) and Dunder whos support has been terrible may I add.

This group started so well but now have gone down the pan. Shame but we see this kind of thing more and more.

Very bad experience and the worst CS i have had in a long time. I wont be going back they can destroy my data as they have lost a customer.

Rant over..... :mad:

p.s and the Guts rep conveniently absent from this thread. Useless.

I would be careful to SE as Thrills is also going on there platform and no doubt others in there group,

It amazes me as before without a doubt customer service would of been able to sort this there and than, If not a rep would of jumped in and magic would of happened, Whats even worse is that they own the IGaming cloud which other sites want to jump on board, So this is serious not the way to go down, Not only is it giving Guts a bad name but surely also will not do any favours for IGC

As Jon pointed out about this gambling malarkey full of errors etc, He is not wrong there, In all fairness you are going to come across a few errors here and there across sites but its started to become a joke now days, The industry is worth billions so surely somebody could tell us what the error 211 / 011 actually means, I am pretty sure it does not mean delete cookies and cache :confused:
 

Deeplay

New World Order
webmeister
CAG
mm1
I would be careful to SE as Thrills is also going on there platform and no doubt others in there group,

It amazes me as before without a doubt customer service would of been able to sort this there and than, If not a rep would of jumped in and magic would of happened, Whats even worse is that they own the IGaming cloud which other sites want to jump on board, So this is serious not the way to go down, Not only is it giving Guts a bad name but surely also will not do any favours for IGC

As Jon pointed out about this gambling malarkey full of errors etc, He is not wrong there, In all fairness you are going to come across a few errors here and there across sites but its started to become a joke now days, The industry is worth billions so surely somebody could tell us what the error 211 / 011 actually means, I am pretty sure it does not mean delete cookies and cache :confused:
Well I dont play at thrills so that wont effect me. And im not using SE - rather just closing my account down. Due to the total incompetence of Guts to verify a few documents and being fobbed off with lame excuse after lame excuse.
 

Captain Rizk

Experienced Member
Lost me here Deeplay. I get the rant but why would you stop playing at Rizk and Betspin? Completely different companies, staff, methodologies etc

Well day 5 after I was told it would be yesterday no surprise not a word from them and I took the time to email them all my documents. Guts im sorry to say you have been usless on this one. They can keep my account closed now as Im not playing there any more. And going to do the same with Rizk / Betspin (which is now closed ) and Dunder whos support has been terrible may I add. This group started so well but now have gone down the pan. Shame but we see this kind of thing more and more. Very bad experience and the worst CS i have had in a long time. I wont be going back they can destroy my data as they have lost a customer. Rant over..... :mad: p.s and the Guts rep conveniently absent from this thread. Useless.
 

DANB9191

Experienced Member
Lost me here Deeplay. I get the rant but why would you stop playing at Rizk and Betspin? Completely different companies, staff, methodologies etc
My account with Rizk is also closed.. 48hrs after opening it :eek2: If you demand ID within 48hrs.. Bye

:oops: But, hey.. At leaste you didn't take, take, take and then ask for ID :thumbsup: I've seen that casinos can find you on the electoral roll and also by credit reports... I HAVE TO PAY TO CHECK MY CREDIT REPORT !! :eek:

KYC is just another reason not to pay out in my eyes, I'll always see it like that :) There's so much to a casino that says "Fun" and then you see T&C's updated every other month (Like it or don't play here), max bets, KYC, laggy games (Only sometimes mind), random logouts and stupid amounts of wagering requirements.. There's the "Fun" gone :bubbles:

I'm glad I cut right down with online casino accounts !! Now I only play with the cream of the crop casinos :cheers:
 
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