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Surely you should just request them to add $236 to your account as cash and that would give you what you would of had spinning at 7.5$ ?
Guts - Yits
Dormant account
- Joined
- Aug 13, 2015
- Location
- Malta
Info
Hi,
I only heard about this thread well after the final payouts, but when I did the payouts I had a bad feeling as the bet level structure of this game is not standard.
Firstly apologies for the lack of 100% clarity on structure - that's our bad and we should have double checked this in the game itself before setting the level goals willy-nilly.
Secondly, I am of the strong opinion that players involved who have participated in our promotions structured along these lines (we have done about 30+ of these kind of promos since I joined the company - and I find the structures simple and easy to understand, and think players liked that continuity). Every single time, a ''level'' refers to a multiplier of the min bet in these promos. It has never changed, and it has applied to all the providers for whom we have used this promo structure, namely: Netent, Play N Go & Quickspin. This has never ever been complained about in any significant way.
My real initial concern went out to players who had won 50 spins on bet level 6, because there was no level equivalent to 6 times the minimum bet denomination of 0.25. Those players all got 60 spins at level 5 to compensate for the missing value, straight off the bat, and we had an on-site notification up for a few hours so qualifiers could be aware of that.
Regarding the upper levels - I hear you - I see your point and I respect it. I think saying we messed up royally is very hyperbolic, but this is, after all, CasinoMeister.
I am going to trawl through the thread, and relevant PMs - And i'll answer whatever I can, and also publicly announce the outcomes after all is addressed and fully understood and agreed.
This will be done today, and if not finalized later in teh day, it will be done on Sunday afternoon/evening as I have to do a day at work then to catch up on backlogs of all sorts.
Before the next update, I want to make 3 statements:
1) I take this very seriously, and I feel that the complaints are certainly understandable. Trust me, it's true.
2) This promotion, in its intended structure, is very generous. Almost all our promotions are generous, and players who are also active on CM get even more than our other punters, sometimes significantly more. I have yet to find a major casino anywhere near as generous as us, with so many spins (wager-free) and bonuses (some of the lowest wagering in the industry) and often multiple mega-generous bonuses and offers ongoing at the same time. Half of our promotions even allow for the use of bonus funds and free spin winnings to generate and work towards yet more bonuses, free spins and physical prizes. Our margin is narrow, because we are players ourselves, and the founders'philosophy was ''by players, for players''. When I was hired, it was stressed to me that that should be my central philosophy. So I adhere to it, and man do we narrow our profit margins - if only I could show you!! You wouldn't believe it. I have worked at many casinos, and play and check out many many competitors and nothing compares to what my casino offers players. Even within my own casino group (sister casinos & white labels) we are more generous than the rest (sorry captain, I'll stick to my guns on this one). I ask you ladies and gents to please keep this in mind. For now, at my internal insistence, there are no x35 wagering requirements on measly poxy free spins like most others do it - and I really will fight for there to never be such a thing in my casino. And, general wagering for bonuses remains x35 in almost all cases (and is often even lower!!) - if you use the calculator, and see how that benefits the house on a 3% gross margin (gross, I stress because it so often regards bonus funds and free spin winnings) you can calculate the expected return to the house and see that we can expect scraps for many reloads. Narrow, narrow margins. We are not greedy, we have no desire to be - we want happy customers. I hope this makes sense.
3) In light of point 2, I think we know that €250 real money spins in return for 10K wagering leaves us with little to no theoretical profit. €325 leaves us solidly in the red. I think everyone must understand that that was never the intent. Nevertheless - I understand your points, and know that it is a claim grounded in good faith and literal interpretations that are far from preposterous - I respect them. So no final answer just yet, but as stated, there will be one soon, on this thread I assure you.
And, if you'll take it - I would like to wish you, and all your loved ones, a belated happy 2017!
To be finalized.
Sincelrely,
Yits
Hi,
I only heard about this thread well after the final payouts, but when I did the payouts I had a bad feeling as the bet level structure of this game is not standard.
Firstly apologies for the lack of 100% clarity on structure - that's our bad and we should have double checked this in the game itself before setting the level goals willy-nilly.
Secondly, I am of the strong opinion that players involved who have participated in our promotions structured along these lines (we have done about 30+ of these kind of promos since I joined the company - and I find the structures simple and easy to understand, and think players liked that continuity). Every single time, a ''level'' refers to a multiplier of the min bet in these promos. It has never changed, and it has applied to all the providers for whom we have used this promo structure, namely: Netent, Play N Go & Quickspin. This has never ever been complained about in any significant way.
My real initial concern went out to players who had won 50 spins on bet level 6, because there was no level equivalent to 6 times the minimum bet denomination of 0.25. Those players all got 60 spins at level 5 to compensate for the missing value, straight off the bat, and we had an on-site notification up for a few hours so qualifiers could be aware of that.
Regarding the upper levels - I hear you - I see your point and I respect it. I think saying we messed up royally is very hyperbolic, but this is, after all, CasinoMeister.
I am going to trawl through the thread, and relevant PMs - And i'll answer whatever I can, and also publicly announce the outcomes after all is addressed and fully understood and agreed.
This will be done today, and if not finalized later in teh day, it will be done on Sunday afternoon/evening as I have to do a day at work then to catch up on backlogs of all sorts.
Before the next update, I want to make 3 statements:
1) I take this very seriously, and I feel that the complaints are certainly understandable. Trust me, it's true.
2) This promotion, in its intended structure, is very generous. Almost all our promotions are generous, and players who are also active on CM get even more than our other punters, sometimes significantly more. I have yet to find a major casino anywhere near as generous as us, with so many spins (wager-free) and bonuses (some of the lowest wagering in the industry) and often multiple mega-generous bonuses and offers ongoing at the same time. Half of our promotions even allow for the use of bonus funds and free spin winnings to generate and work towards yet more bonuses, free spins and physical prizes. Our margin is narrow, because we are players ourselves, and the founders'philosophy was ''by players, for players''. When I was hired, it was stressed to me that that should be my central philosophy. So I adhere to it, and man do we narrow our profit margins - if only I could show you!! You wouldn't believe it. I have worked at many casinos, and play and check out many many competitors and nothing compares to what my casino offers players. Even within my own casino group (sister casinos & white labels) we are more generous than the rest (sorry captain, I'll stick to my guns on this one). I ask you ladies and gents to please keep this in mind. For now, at my internal insistence, there are no x35 wagering requirements on measly poxy free spins like most others do it - and I really will fight for there to never be such a thing in my casino. And, general wagering for bonuses remains x35 in almost all cases (and is often even lower!!) - if you use the calculator, and see how that benefits the house on a 3% gross margin (gross, I stress because it so often regards bonus funds and free spin winnings) you can calculate the expected return to the house and see that we can expect scraps for many reloads. Narrow, narrow margins. We are not greedy, we have no desire to be - we want happy customers. I hope this makes sense.
3) In light of point 2, I think we know that €250 real money spins in return for 10K wagering leaves us with little to no theoretical profit. €325 leaves us solidly in the red. I think everyone must understand that that was never the intent. Nevertheless - I understand your points, and know that it is a claim grounded in good faith and literal interpretations that are far from preposterous - I respect them. So no final answer just yet, but as stated, there will be one soon, on this thread I assure you.
And, if you'll take it - I would like to wish you, and all your loved ones, a belated happy 2017!
To be finalized.
Sincelrely,
Yits
- Joined
- Jun 19, 2009
- Location
- In my head
I have a problem with this statement. I think Reps should reply to all PMs they may not be relevant to the reps but they are sure are relevant to the players. Even if the reply is sorry I can't help you. All Pms should be responded to end of.
- Joined
- Mar 13, 2008
- Location
- Ontario
I feel this way too. Another member sent me a private message or I would not have known that Yits addressed the issue in this thread. Yits could have sent me the link to his public response at least I feel.
But I'm glad he is aware of the issue and is looking into it now.
Sunday came and went ...surprise surprise..... well, why am i not surprised. 
Hi,
I only heard about this thread well after the final payouts, but when I did the payouts I had a bad feeling as the bet level structure of this game is not standard.
Firstly apologies for the lack of 100% clarity on structure - that's our bad and we should have double checked this in the game itself before setting the level goals willy-nilly.
Secondly, I am of the strong opinion that players involved who have participated in our promotions structured along these lines (we have done about 30+ of these kind of promos since I joined the company - and I find the structures simple and easy to understand, and think players liked that continuity). Every single time, a ''level'' refers to a multiplier of the min bet in these promos. It has never changed, and it has applied to all the providers for whom we have used this promo structure, namely: Netent, Play N Go & Quickspin. This has never ever been complained about in any significant way.
My real initial concern went out to players who had won 50 spins on bet level 6, because there was no level equivalent to 6 times the minimum bet denomination of 0.25. Those players all got 60 spins at level 5 to compensate for the missing value, straight off the bat, and we had an on-site notification up for a few hours so qualifiers could be aware of that.
Regarding the upper levels - I hear you - I see your point and I respect it. I think saying we messed up royally is very hyperbolic, but this is, after all, CasinoMeister.
I am going to trawl through the thread, and relevant PMs - And i'll answer whatever I can, and also publicly announce the outcomes after all is addressed and fully understood and agreed.
This will be done today, and if not finalized later in teh day, it will be done on Sunday afternoon/evening as I have to do a day at work then to catch up on backlogs of all sorts.
Before the next update, I want to make 3 statements:
1) I take this very seriously, and I feel that the complaints are certainly understandable. Trust me, it's true.
2) This promotion, in its intended structure, is very generous. Almost all our promotions are generous, and players who are also active on CM get even more than our other punters, sometimes significantly more. I have yet to find a major casino anywhere near as generous as us, with so many spins (wager-free) and bonuses (some of the lowest wagering in the industry) and often multiple mega-generous bonuses and offers ongoing at the same time. Half of our promotions even allow for the use of bonus funds and free spin winnings to generate and work towards yet more bonuses, free spins and physical prizes. Our margin is narrow, because we are players ourselves, and the founders'philosophy was ''by players, for players''. When I was hired, it was stressed to me that that should be my central philosophy. So I adhere to it, and man do we narrow our profit margins - if only I could show you!! You wouldn't believe it. I have worked at many casinos, and play and check out many many competitors and nothing compares to what my casino offers players. Even within my own casino group (sister casinos & white labels) we are more generous than the rest (sorry captain, I'll stick to my guns on this one). I ask you ladies and gents to please keep this in mind. For now, at my internal insistence, there are no x35 wagering requirements on measly poxy free spins like most others do it - and I really will fight for there to never be such a thing in my casino. And, general wagering for bonuses remains x35 in almost all cases (and is often even lower!!) - if you use the calculator, and see how that benefits the house on a 3% gross margin (gross, I stress because it so often regards bonus funds and free spin winnings) you can calculate the expected return to the house and see that we can expect scraps for many reloads. Narrow, narrow margins. We are not greedy, we have no desire to be - we want happy customers. I hope this makes sense.
3) In light of point 2, I think we know that €250 real money spins in return for 10K wagering leaves us with little to no theoretical profit. €325 leaves us solidly in the red. I think everyone must understand that that was never the intent. Nevertheless - I understand your points, and know that it is a claim grounded in good faith and literal interpretations that are far from preposterous - I respect them. So no final answer just yet, but as stated, there will be one soon, on this thread I assure you.
And, if you'll take it - I would like to wish you, and all your loved ones, a belated happy 2017!
To be finalized.
Sincelrely,
Yits
Last edited:
Just read this, do we really have a rep making a sob story about small profit margins 
Absolute embarrassing defence stance to make on a cock up.
How about us small peasants who use our hard earned money to make you casinos rich. Our margins are even tighter.
Absolute embarrassing defence stance to make on a cock up.How about us small peasants who use our hard earned money to make you casinos rich. Our margins are even tighter.
- Joined
- Sep 17, 2009
- Location
- Out Of Town
Hi,
I only heard about this thread well after the final payouts, but when I did the payouts I had a bad feeling as the bet level structure of this game is not standard.
Firstly apologies for the lack of 100% clarity on structure - that's our bad and we should have double checked this in the game itself before setting the level goals willy-nilly.
Secondly, I am of the strong opinion that players involved who have participated in our promotions structured along these lines (we have done about 30+ of these kind of promos since I joined the company - and I find the structures simple and easy to understand, and think players liked that continuity). Every single time, a ''level'' refers to a multiplier of the min bet in these promos. It has never changed, and it has applied to all the providers for whom we have used this promo structure, namely: Netent, Play N Go & Quickspin. This has never ever been complained about in any significant way.
My real initial concern went out to players who had won 50 spins on bet level 6, because there was no level equivalent to 6 times the minimum bet denomination of 0.25. Those players all got 60 spins at level 5 to compensate for the missing value, straight off the bat, and we had an on-site notification up for a few hours so qualifiers could be aware of that.
Regarding the upper levels - I hear you - I see your point and I respect it. I think saying we messed up royally is very hyperbolic, but this is, after all, CasinoMeister.
I am going to trawl through the thread, and relevant PMs - And i'll answer whatever I can, and also publicly announce the outcomes after all is addressed and fully understood and agreed.
This will be done today, and if not finalized later in teh day, it will be done on Sunday afternoon/evening as I have to do a day at work then to catch up on backlogs of all sorts.
Before the next update, I want to make 3 statements:
1) I take this very seriously, and I feel that the complaints are certainly understandable. Trust me, it's true.
2) This promotion, in its intended structure, is very generous. Almost all our promotions are generous, and players who are also active on CM get even more than our other punters, sometimes significantly more. I have yet to find a major casino anywhere near as generous as us, with so many spins (wager-free) and bonuses (some of the lowest wagering in the industry) and often multiple mega-generous bonuses and offers ongoing at the same time. Half of our promotions even allow for the use of bonus funds and free spin winnings to generate and work towards yet more bonuses, free spins and physical prizes. Our margin is narrow, because we are players ourselves, and the founders'philosophy was ''by players, for players''. When I was hired, it was stressed to me that that should be my central philosophy. So I adhere to it, and man do we narrow our profit margins - if only I could show you!! You wouldn't believe it. I have worked at many casinos, and play and check out many many competitors and nothing compares to what my casino offers players. Even within my own casino group (sister casinos & white labels) we are more generous than the rest (sorry captain, I'll stick to my guns on this one). I ask you ladies and gents to please keep this in mind. For now, at my internal insistence, there are no x35 wagering requirements on measly poxy free spins like most others do it - and I really will fight for there to never be such a thing in my casino. And, general wagering for bonuses remains x35 in almost all cases (and is often even lower!!) - if you use the calculator, and see how that benefits the house on a 3% gross margin (gross, I stress because it so often regards bonus funds and free spin winnings) you can calculate the expected return to the house and see that we can expect scraps for many reloads. Narrow, narrow margins. We are not greedy, we have no desire to be - we want happy customers. I hope this makes sense.
3) In light of point 2, I think we know that €250 real money spins in return for 10K wagering leaves us with little to no theoretical profit. €325 leaves us solidly in the red. I think everyone must understand that that was never the intent. Nevertheless - I understand your points, and know that it is a claim grounded in good faith and literal interpretations that are far from preposterous - I respect them. So no final answer just yet, but as stated, there will be one soon, on this thread I assure you.
And, if you'll take it - I would like to wish you, and all your loved ones, a belated happy 2017!
To be finalized.
Sincelrely,
Yits
There was a bet level 6, it was $2.50 per spin. Never had an issue with Yits always polite and replies to pms in a reasonable time frame.
But as for Guts itself the last few promos have been a horror, The cash back weekends, The Christmas calendar, Dead or Alive competition (big blunder) and now this one.
Loved Guts, Bens love child. But I just don't deposit the amounts or as much as I used to now because of these poor thought out and not looked over promos.
Yits, nothing against you personally, but someone needs to look over these things and not just fob people off and be condescending.
Thurman Merch
Banned User
- Joined
- Sep 22, 2016
- Location
- Wild West
I Finally Did It
After being a VIP customer at Guts since they first started, I finally have made the decision to close my account and focus my deposits elsewhere.
After many years of medium to high rolling deposits, and only 2 withdrawals with the last withdrawal being 3 years ago, I finally realized that the terrible rtp I've continuously experienced plus the terrible promotions and lack of comps just doesn't compete with the other sites I play at, and therefore no longer deserves my loyalty which has been blind loyalty for quite some time.
After being a VIP customer at Guts since they first started, I finally have made the decision to close my account and focus my deposits elsewhere.
After many years of medium to high rolling deposits, and only 2 withdrawals with the last withdrawal being 3 years ago, I finally realized that the terrible rtp I've continuously experienced plus the terrible promotions and lack of comps just doesn't compete with the other sites I play at, and therefore no longer deserves my loyalty which has been blind loyalty for quite some time.
- Joined
- Mar 13, 2008
- Location
- Ontario
Did you receive spins @ $2.50 for Bet Level 6? That's what I was credited for Bet Level 10. When logging in Jan 2 to claim prizes, it had a notification that (sorry if wording is not exact) that because there was no bet level 6, that 60 free spins had been credited at $1.25. This was not a notification for me personally, but one on the site.
From Yit's post:
- Joined
- Feb 11, 2013
- Location
- Bonnie Scotland!
I'd be lucky to get 10 spins at minimum bet never mind level 6 big spins! You're doing well.
Come to think of it I don't even remember last time I got free spins from here.
colinsunderland
RIP Colin
- Joined
- Jan 28, 2016
- Location
- uk
Wednesday now and no update that was promised 3 days ago. It doesn't affect me, but my view is, 'if' I get a problem I would like to know theres a good chance of getting it sorted quickly, leaving people hanging for days after giving a date for it to be resolved doesn't give that impression to me and stops me playing there. Regardless if I have a financial interest in the current problem, I might have in the next one. DrVegas was another I stopped playing at - same thing - complete lack of action by the rep meant I thought, not a chance I will put my money in there.
When will reps learn that poor customer service cost them money, I was going to make a deposit last night, checked this thread to see if it had been sorted, hasn't, went to LeoVegas instead.
When will reps learn that poor customer service cost them money, I was going to make a deposit last night, checked this thread to see if it had been sorted, hasn't, went to LeoVegas instead.
To admit puplic in here , that maybe you are right about those spins value. It would cost to Guts maybe 500000€. It would also be the biggest new year bang.
It is true that they have runned every promo before at coinsize , So i think it was honest mistake from them.
This is my opponinion, after that Yits message.
It is true that they have runned every promo before at coinsize , So i think it was honest mistake from them.
This is my opponinion, after that Yits message.
- Joined
- Mar 13, 2008
- Location
- Ontario
Yits did finally send a first reply to my PM on Monday, a week after I initially sent it, and a followup a few days later. It required a response from me, which I did within an hour of it being sent.
While I can appreciate I am not the only customer affected, and that Yits is a busy man, I am feeling disappointed and frustrated to put it mildly.
I do have faith it will be sorted, but understandably I would rather it was sooner rather than later. I forgot to request a "read receipt" for my response on Monday, so I'm unsure if Yits has read it yet.
While I can appreciate I am not the only customer affected, and that Yits is a busy man, I am feeling disappointed and frustrated to put it mildly.
I do have faith it will be sorted, but understandably I would rather it was sooner rather than later. I forgot to request a "read receipt" for my response on Monday, so I'm unsure if Yits has read it yet.
No I don't think he have been in. I think you should go through with making that Pab. Then he will have to deal with it and I think it will go faster.
danchop
Newbie member
- Joined
- Sep 20, 2016
- Location
- new zealand
To admit puplic in here , that maybe you are right about those spins value. It would cost to Guts maybe 500000€. It would also be the biggest new year bang.
It is true that they have runned every promo before at coinsize , So i think it was honest mistake from them.
This is my opponinion, after that Yits message.
Only guts know what the error would cost them,like i wonder how many guts players wagered over 10 grand for those days?i dont even have a clue what thier active membership would be?but if it was corrected by the book,guts have to fork out an additional $250 wagerfree spins to every player in that catergory alone,the carnage lessons for them the lower you go...it may be a financial disaster for them,who knows..
Would a casino,or has a casino given away anything like this before $7.50 wager free spins...50 of the ferkers,on a not too bad of game?Is it a too good to be true incentive?I think so given the offers or promotions ive seen...hell i wagered my 10 grand from a $50 deposit,others would have coughed up more of course...
The question is and ill throw an example...you guys whove been members here ages and dealt with guts more than me...but this is how i look at it.
As a guts customer you accidently hit max bet say 9 times at $50 a spin instead of your long history of 50cent bets,is guts casino the sort that would refund your error??
If theres history they dont refund that type of obvious blunder...go them for the full value written down
If they do treat customers with a little respect...i would be happy for a token gift value of around 20 % of my opportunity lost...say 5 spins wager free at the level on paper ie 5 spins @$7.50 extra
- Joined
- May 13, 2014
- Location
- Wolverhampton
Wonderful, another low roller orientated offer where I may fill the bar once by 2018. I also guess it time for disconnections and lag again.
Hate to throw mud (albeit a small amount) at one of my fave casinos of all time but when, oh when are they gonna cater for those with shallow pockets.
Happy to be proven wrong if the first £1 I wager nabs me a donut
MissRuthless
Dormant account
- Joined
- Nov 6, 2013
- Location
- Australia
- Joined
- Sep 8, 2013
- Location
- Belfast
Wonderful, another low roller orientated offer where I may fill the bar once by 2018. I also guess it time for disconnections and lag again.
Hate to throw mud (albeit a small amount) at one of my fave casinos of all time but when, oh when are they gonna cater for those with shallow pockets.
Happy to be proven wrong if the first £1 I wager nabs me a donut
Don't be such a donut mate
Guts - Yits
Dormant account
- Joined
- Aug 13, 2015
- Location
- Malta
Hi all,
IMO, no need for PAB. Most of us know what the bet levels for WC promo meant, but of course it is fair of you to try and push it (I mean that - it's truly understandable). It WILL be resolved. I promise. But, if you want to PAB, and frankly make everything more cumbersome then that is your full right. The PAB will not change my actions, and the planned resolution I am trying to achieve. And the resolution will be satisfactory, I assure you.
I have very few minutes in the day - please can we all act like adults? Give us time, it will be resolved. Yes, I am admittedly making excuses, but they are true - not lies. When I explained to someone on this thread here via PM that I didn't log in past Sunday because my Aunt died horribly, and alone, of alzheimer's and my mother was devastated beyond description - the reply was ''stop making excuses''!!!! This for a bunch of dead or alive free spins and a huge cash prize that didn't even affect this person? Nor was the person who was actually affected by the error in any way bothered nor angry about my oversight (which I duly corrected, and it cost us quite a bit of dosh). Yet everybody else, who weren't vaguely affected, went absolutely haywire. As if the world was on fire. Please, some balance ladies and gents.
I'll leave you guys to decide if that is a decent action, because to me it feels rather low. I'm curious as to what you guys think about that - any opinions? This is uncalled for IMO - hence I feel forced to say it publicly. It shocked me.
I am trying to hand over (or at least have an extra hand in conjunction with me) this rep role. I want someone with more time, who is less sensitive towards harsh aggression directed towards them and can serve you, our respected customers, better on this forum. But because they see all this they are absolutely terrified! I want it to be beneficial for all involved, but you need patience - all will be resolved in time and healthy generosity is always there as a soother. I have often been later than you want, but almost all issues have always been resolved. I even step in and help resolve issues that affect sister brands and other brands on our license, even if I do not represent them.
Once someone else can help out rep-ing (is that a word? It is now...
), you can receive double service - but do please make it possible for them to accept the job - because in the last 6 months everyone I have approached has politely declined. If you want things to happen quicker & faster, then help me help you - and then an extra rep will accept the role and everyone involved will benefit enormously. So let's make it possible for him/her to join and serve you guys - we will all be better off.
I mean that respectfully - but if furious anger abounds incessantly, I feel I have a right to defend myself and my casino of which I am inordinately proud, not to mention the fantastic colleagues who brighten up my day and make it all possible. We do good work, and we do it for the customers.
Assume it's against protocol for a rep to talk that way, but I am quite the straight talker as you may have noticed - as are you guys Hope it makes sense.
More importantly:
The doughnuts that we are all already complaining about are 15 levels to achieve, with a choice of two automatically awarded sets of free spins, higher in value at every level achieved. Bonus funds can be used to progress through the levels, so in theory, you can generate free stuff by using free stuff. There is no lag at present on the site, it has been load tested. Rizk also have a large campaign going out today, that has been approved by our tech team and constantly monitored for load. Extra memory drives have been installed on the central servers, to limit the effects of overly high traffic crossing over and creating lag.
This is a momentous promotion for Guts Casino, as we have finally made it possible to get free spins automatically (without a deposit trigger). We honestly think you will like it. Only the top levels are more ''high-roller'' but they are certainly acheivable for all, especially if lady luck is on your side and boosts your bankroll for extra gaming.
I hope you like, honestly. And frank, constructive feedback isn't just welcome, but positively encouraged. So please do let it come, but if possible on another thread please - one dedicated to the campaign. Please feel free to start it, and we shall take whatever is said on board.
So please, take the free stuff, and provide feedback
P.S. @Wild Chase guys, will check the PM follow up - only two players have actually requested refund via PM, FYI. If you desire such a top-up, then please also PM me and don't only post on thread. Those who have PMed me, I answered initially, and will check shortly. I now need to run over and continue testing and monitoring our promotion. Kindly bear with
Yours respectfully and sincerely,
Yits
IMO, no need for PAB. Most of us know what the bet levels for WC promo meant, but of course it is fair of you to try and push it (I mean that - it's truly understandable). It WILL be resolved. I promise. But, if you want to PAB, and frankly make everything more cumbersome then that is your full right. The PAB will not change my actions, and the planned resolution I am trying to achieve. And the resolution will be satisfactory, I assure you.
I have very few minutes in the day - please can we all act like adults? Give us time, it will be resolved. Yes, I am admittedly making excuses, but they are true - not lies. When I explained to someone on this thread here via PM that I didn't log in past Sunday because my Aunt died horribly, and alone, of alzheimer's and my mother was devastated beyond description - the reply was ''stop making excuses''!!!! This for a bunch of dead or alive free spins and a huge cash prize that didn't even affect this person? Nor was the person who was actually affected by the error in any way bothered nor angry about my oversight (which I duly corrected, and it cost us quite a bit of dosh). Yet everybody else, who weren't vaguely affected, went absolutely haywire. As if the world was on fire. Please, some balance ladies and gents.
I'll leave you guys to decide if that is a decent action, because to me it feels rather low. I'm curious as to what you guys think about that - any opinions? This is uncalled for IMO - hence I feel forced to say it publicly. It shocked me.
I am trying to hand over (or at least have an extra hand in conjunction with me) this rep role. I want someone with more time, who is less sensitive towards harsh aggression directed towards them and can serve you, our respected customers, better on this forum. But because they see all this they are absolutely terrified! I want it to be beneficial for all involved, but you need patience - all will be resolved in time and healthy generosity is always there as a soother. I have often been later than you want, but almost all issues have always been resolved. I even step in and help resolve issues that affect sister brands and other brands on our license, even if I do not represent them.
Once someone else can help out rep-ing (is that a word? It is now...
), you can receive double service - but do please make it possible for them to accept the job - because in the last 6 months everyone I have approached has politely declined. If you want things to happen quicker & faster, then help me help you - and then an extra rep will accept the role and everyone involved will benefit enormously. So let's make it possible for him/her to join and serve you guys - we will all be better off.I mean that respectfully - but if furious anger abounds incessantly, I feel I have a right to defend myself and my casino of which I am inordinately proud, not to mention the fantastic colleagues who brighten up my day and make it all possible. We do good work, and we do it for the customers.
Assume it's against protocol for a rep to talk that way, but I am quite the straight talker as you may have noticed - as are you guys
Hope it makes sense.More importantly:
The doughnuts that we are all already complaining about are 15 levels to achieve, with a choice of two automatically awarded sets of free spins, higher in value at every level achieved. Bonus funds can be used to progress through the levels, so in theory, you can generate free stuff by using free stuff. There is no lag at present on the site, it has been load tested. Rizk also have a large campaign going out today, that has been approved by our tech team and constantly monitored for load. Extra memory drives have been installed on the central servers, to limit the effects of overly high traffic crossing over and creating lag.
This is a momentous promotion for Guts Casino, as we have finally made it possible to get free spins automatically (without a deposit trigger). We honestly think you will like it. Only the top levels are more ''high-roller'' but they are certainly acheivable for all, especially if lady luck is on your side and boosts your bankroll for extra gaming.
I hope you like, honestly. And frank, constructive feedback isn't just welcome, but positively encouraged. So please do let it come, but if possible on another thread please - one dedicated to the campaign. Please feel free to start it, and we shall take whatever is said on board.
So please, take the free stuff, and provide feedback
P.S. @Wild Chase guys, will check the PM follow up - only two players have actually requested refund via PM, FYI. If you desire such a top-up, then please also PM me and don't only post on thread. Those who have PMed me, I answered initially, and will check shortly. I now need to run over and continue testing and monitoring our promotion. Kindly bear with
Yours respectfully and sincerely,
Yits
- Joined
- May 13, 2014
- Location
- Wolverhampton
A truly cracking post, sadly part of which made my blood boil.
I sometimes feel that some think reps are not human and are mere bots.
They wonder why no-one wants the (extra) rep job
If you can accommodate the following, I'll do the role
* Cover cost of "Get over your fear of Flying crash course"
* 2 Adult and 2 Children plane tickets
* Fully paid for 'full board' accommodation for 4 for 12 months
* Living expenses dosh whilst we settle to cover food, fags, booze etc
Oh yup, we'll need passports too.
Shall I start packing.......
I sometimes feel that some think reps are not human and are mere bots.
They wonder why no-one wants the (extra) rep job
If you can accommodate the following, I'll do the role
* Cover cost of "Get over your fear of Flying crash course"
* 2 Adult and 2 Children plane tickets
* Fully paid for 'full board' accommodation for 4 for 12 months
* Living expenses dosh whilst we settle to cover food, fags, booze etc
Oh yup, we'll need passports too.
Shall I start packing.......
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