It's all highly subjective. Personally my first session at Guts had a large profit of 1700-odd and was paid nearly immediately. Like others here I've met Ben and he is dedicated to being at the peak of player satisfaction and CS. Free spins with no WR on the winnings, promos and decent WR on bonuses, big selection of games and fast pay-outs. Did the OP win at the weekend, thus slowing the KYC? Do other casinos have slower KYC at weekends if that were the case? Guts won a top CM prize last year voted for by us in the CAG and that was for a good reason.
I play at Betsafe too and last week had a w/d almost instantly processed and the week before on a weekend one took 14 hours. Still doesn't make them a bad casino does it?
It seems many here consider fast w/d's the be-all and end-all of a 'good' casino. I have fast w/d's at SkyVegas, yet was shafted recently by their misleading T&C's for a promotion they ran (since reworded correctly.) The rep ignored me and those that contributed also. So would I rate SV above Guts? Absolutely not, although the 'instant w/d brigade' well might. Look at Casino Cruise and other EM sites that pay ultra-fast, yet have been exposed for ripping off winning players unknowingly SE'd from another EM casino.
So please understand w/d's aren't everything. 32red are second or third highest-rated because of a 24hrs. pending, but lead the way on just about everything else. Would you rather win at a casino that WILL pay you in 12/24/48 hours or win at one that MAY pay you within the hour or not at all?
Remember, a first withdrawal or withdrawal after a request for KYC takes longer at most casinos.
P.S. Speak of the devil! Take a look at this just now...
https://www.casinomeister.com/forums/threads/68832?t=68832