Guts platform migration

[slotmaster]

Granted some of the games aren't in order like they used to be, I deposited using an e-wallet, and I am playing as we speak. Smooth as butter. DOA is not buggy anymore, THANK YOU!

Something might have changed since but the lobby now is amazing for filters compared to what it was, maybe still not perfect but I liked it.

 

[slotmaster]

Just a fyi, bunch of new games are showing up in the lobby including live casino slot titles! such as red baron, big ben, and choy sun doy, But being from Canada when I try to open them I get a game restricted screen.

 

[dionysus]

Strange, I've never come across being restricted from Aristocrat games (Which I believe those are)..Rival, WMS and IGT sure, but never Aristo.

 

[ugaboga]

Strange, I've never come across being restricted from Aristocrat games (Which I believe those are)..Rival, WMS and IGT sure, but never Aristo.

Aristocrat and IGT games are restricted for all Aussies.

 

[dionysus]

Aristocrat and IGT games are restricted for all Aussies.

I've just never as a Canadian been excluded from Aristo (perhaps we're meant to be - just havent come across it at a casino).

 

[dionysus]

ps All sorted. Thanks Ben.

 

[CasinoBen]

Bit of an update

ps All sorted. Thanks Ben.

Wish I could take credit for this but it sorted of fixed itself ;-).

Just an update on the migration. There have been a few small issues which we have sorted and a couple like the credit card issue that Dionysus had which we are working with our suppliers on sorting out.

Some of the game restrictions are not working which we are fixing now. For example the Aristo games are only available through our UK license so they should be hidden from all other countries.

Overall, bar a few small things the migration went very well considering the magnitude of the project. The tech team we have are simply amazing and the performance of iGaming Cloud is a true testament to their skills and dedication.

I will be travelling this afternoon so if anything should pop up after around 2pm CET please email or PM Tony@Guts.com.

Thanks for all of your support everyone!!

Ben

 

[conker]

Thanks for keeping us very accurately up to date Ben, a lot of casinos could learn from what you guys do at Guts!

 

[TonyGuts]

Hi all,

We have now enabled Instadebit and UsemyFunds again for our Canadian players. I know we previously had issues with UsemyFunds while being under EM, but now it should hopefully work properly.

As always, if you have any issues with these or anything else, I will do my best to have it sorted for you.

Kindest regards,
Tony

 

[Broke]

So are you guys processing any withdrawals during this migration hassle? And how long does is take approximately?

 

[TonyGuts]

So are you guys processing any withdrawals during this migration hassle? And how long does is take approximately?

s

Hi Broke,

There is unfortunately slight delay in these at the moment, but we are pushing them out as quickly as we can, and I am hoping we will be back to our normal processing speed shortly. If someone has a long delay in a withdrawal, please PM me and Ill push it through. That is of course if everything is in order .

Tony

 

[jumboshrimp]

Awesome job Tony and Guts staff!! With all the technical errors in online gaming it must have been a record setting performance.

 

[slotmaster]

Already pm Ben, No withdraw options are showing for me and would like to a withdraw with the hits I got today so far!

 

[citizenx]

Quick thought. Used to be able to login on noble and laptop at he same time. Kicks you out if you do that now. Sometimes like to play DOA on laptop and another game on phone.

 

[spintee]

Quick thought. Used to be able to login on noble and laptop at he same time. Kicks you out if you do that now. Sometimes like to play DOA on laptop and another game on phone.

Be careful if doing that especially with a bonus

Some sites do not pay out winnings while doing this, I think your safe at guts,

 

[citizenx]

Be careful if doing that especially with a bonus

Some sites do not pay out winnings while doing this, I think your safe at guts,

Fair point. Sure it would be fine with guts nut hardly ever take a bonus so nearly always real funds.

Think it relates to he new platform as it happens with Betspin too. Small sacrifice to be rid of EM though!

 

[spintee]

Fair point. Sure it would be fine with guts nut hardly ever take a bonus so nearly always real funds.

Think it relates to he new platform as it happens with Betspin too. Small sacrifice to be rid of EM though!

True words, EM should be binned, Only reason I bought up the playing the games at same time is there was that thread the other day when a player was denied winnings due to a few games open at same time,

 

[loren]

Instadebit

Worked as a deposit option....but for withdrawals it is nowhere to be found,
just bank wire.Is that the new policy going forward or can I have my old withdrawal
option back?
Tried to load bank options and even games off of the new app...nada!

 

[slotmaster]

Worked as a deposit option....but for withdrawals it is nowhere to be found,
just bank wire.Is that the new policy going forward or can I have my old withdrawal
option back?
Tried to load bank options and even games off of the new app...nada!

Hi loren

Guts is working on restoring instadebit as a withdrawal option.

 

[loren]

Hi loren

Guts is working on restoring instadebit as a withdrawal option.

Thanks for the speedy reply....I quite like instadebit.
Thanks again.

 

[loren]

Worked as a deposit option....but for withdrawals it is nowhere to be found,
just bank wire.Is that the new policy going forward or can I have my old withdrawal
option back?
Tried to load bank options and even games off of the new app...nada!

Ah....yes a little to quick on the trigger....
I'm back in business....my favorite options have all been restored,
and the games I've tried have all run just super.

 

[player82]

Big Up for Guts!

Won 6.5k on Monday night from 3 pound stake and it has just landed in my account now. Incredible service, fast payout and no issue over a very big win can't say enough good things about this Casino brilliant!

 

[Jory]

I went to withdraw £75 when I noticed the home page was displaying my balance as £153. It seemed odd as my peak balance was only £101 so it couldn't have been lag. I thought I must have won one of their raffles so I checked account details and it showed a £78 bonus had been added.

I contacted live chat to find out what it was for, but all they saw on their end was the correct £75 balance. The balance then adjusted to the correct amount of £75.

Fortunately I was still capturing game play so everything was recorded just as it was displayed on my end.

If one of the reps would like to see the video, just send me a PM and I will send you a link so you can investigate what happened here. The video is unlisted so you'll need a link to watch it.

I've never had a casino display the incorrect balance before so I'm guessing it must be a result of the migration and something glitched.